At a Glance
- Tasks: Manage customer accounts and ensure top-notch service while tackling queries and complaints.
- Company: Utilita, the UK's pioneering energy company focused on sustainability and smart technology.
- Benefits: Enjoy a structured bonus scheme, 25 days' leave, private healthcare, and exclusive discounts.
- Other info: Hybrid work model with weekly team days in Colchester and clear career growth opportunities.
- Why this job: Join a mission-driven team making a real impact on energy usage and sustainability.
- Qualifications: Strong communication skills and experience in customer support for commercial clients.
The predicted salary is between 27976 - 27976 £ per year.
Job Title: Commercial Customer Account Manager Location: Colchester / Hybrid (Office Day Monday) Salary: £27,976 per annum Hours: Monday - Friday 37.5 hour per week
Established in 2003, Utilita is the UK's first and still only energy company created to help customers use less energy, by giving them better control via digital technology.
We are a pioneer in smart technology, empowering households to use and waste less energy, which is good for our customers' pockets and the planet.
Responsibilities
- Handle incoming customer queries promptly and effectively, ensuring a high standard of service.
- Participate in regular outbound campaigns to improve billing accuracy by obtaining meter readings and arranging meter installations.
- Act as the primary point of contact for assigned customers and liaise closely with Sales Executives and Business Development Managers.
- Proactively manage business customer debt, addressing non-payment issues in a timely manner.
- Support customers through the complaints process, ensuring a considerate and customer-focused approach.
Qualifications
- Proactive and well‑organised, with strong communication skills.
- Ability to maintain clear communication across internal teams regarding projects and customer portfolios.
- Experience delivering exceptional support to Business Development Managers and commercial customers.
- Can work from home but commutable to the Colchester office for weekly team days on Monday.
- Commitment to inclusive culture and authenticity.
Benefits
- Structured bonus scheme.
- Clear career and development opportunities.
- 25 days' leave plus bank holidays.
- Access to private healthcare and mental wellbeing support, including 24/7 GP and counselling services.
- Tickets to top events via Utilita Arenas, exclusive discounts, and paid volunteering day.
- Generous pension contribution.
About the company
We are the energy company of choice for over 800,000 homes across the UK, giving customers more visibility and control of their energy usage through Utilita’s award‑winning app and smart meters.
Since installing Britain’s first smart meter in 2008, we use the latest technology to help customers use around 11% less energy than the average household.
Utilita aims to be net zero by 2030, being the first energy supplier with a live carbon dashboard and committing to educating customers on the cleanest and greenest ways to use energy.
Our core values are Fairness, Smart and Sustainability.
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