At a Glance
- Tasks: Lead service design and transitions in a collaborative Facilities Management environment.
- Company: Join Southern Water, a forward-thinking company with a focus on innovation.
- Benefits: Enjoy flexible hybrid working, professional development, and a comprehensive benefits package.
- Other info: Great opportunities for career growth and a supportive work-life balance.
- Why this job: Make a real impact while developing your career in a dynamic team culture.
- Qualifications: Strong ITIL knowledge and experience in service design and transition required.
The predicted salary is between 42000 - 62500 £ per year.
Adecco is pleased to recruit a Service Design and Transition Manager at Southern Water.
Location: Hybrid working (Highly flexible, UK-based – Durrington office attendance periodically); Contract Type: Permanent; Salary: £42,000 – £62,500 + 5% bonus + benefits.
Are you passionate about service design and eager to lead seamless transitions within the Facilities Management industry? This role is for a driven professional ready to make a significant impact in a collaborative environment.
Key Responsibilities- Service Design Activities (40% of your time)
- Defining roles and responsibilities throughout the project lifecycle.
- Reviewing gathered requirements and consulting with teams to ensure achievability.
- Collaborating with support teams to scope high‑level support and understand ongoing resource needs.
- Developing the Total Cost of Ownership (TCO) for services.
- Creating and maintaining the Service Design Package, ensuring alignment with business objectives and operational requirements.
- Participating in design reviews to validate service readiness.
- Service Transition Activities (60% of your time)
- Delivering and governing the end-to-end Service Transition process for allocated projects.
- Acting as the key point of contact between Project Managers and stakeholders, ensuring alignment of service requirements.
- Identifying and mitigating risks related to service delivery, contributing to the Project and Risk register.
- Coordinating Internal Service Acceptance Boards (SAB) and managing the Acceptance into Service (AIS) process.
- Strong understanding of ITIL practices, particularly in Service Design, Transition and Operations.
- Proven experience delivering service design and transition activities within IT projects.
- Expertise in developing Service Support Models, SLAs, OLAs and process workflows.
- Excellent stakeholder management, communication and facilitation skills.
- Strong problem‑solving and organisational abilities, familiarity in project governance and RAID management.
- Flexible hybrid working arrangements to promote work‑life balance.
- Opportunities for professional development and career growth.
- Engaging team culture focused on collaboration and innovation.
- Comprehensive benefits package to support your well‑being.
The Adecco Group UK & Ireland is an Equal Opportunities Employer.
Service Design and Transition Manager in Durrington, Wiltshire employer: Energy Jobline CVL
Southern Water is an exceptional employer that prioritises flexibility and work-life balance, offering a hybrid working model that allows you to thrive both professionally and personally. With a strong focus on employee development and a collaborative team culture, you'll find ample opportunities for growth while contributing to meaningful service design and transition projects in the Facilities Management industry. Join us in Durrington, where your expertise will be valued and rewarded with a comprehensive benefits package and a supportive work environment.
StudySmarter Expert Advice🤫
We think this is how you could land Service Design and Transition Manager in Durrington, Wiltshire
✨Tip Number 1
Network like a pro! Reach out to people in the Facilities Management industry, especially those who work at Southern Water. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by practising common questions related to service design and transition. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience effectively.
✨Tip Number 3
Showcase your passion for service design! During interviews, share specific examples of how you've successfully led transitions or improved service delivery. This will demonstrate your commitment and expertise in the field.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace Service Design and Transition Manager in Durrington, Wiltshire
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Service Design and Transition Manager role. Highlight your ITIL knowledge and any relevant projects you've worked on, as this will show us you're a great fit for the position.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about service design and how your background makes you the perfect candidate. Be sure to mention specific examples of your experience in service transition activities.
Showcase Your Stakeholder Management Skills:In both your CV and cover letter, emphasise your communication and facilitation skills. We want to see how you've successfully managed stakeholders in past roles, as this is crucial for the position we're hiring for.
Apply Through Our Website:We encourage you to apply directly through our website. This ensures your application gets to the right people quickly and allows us to keep track of all applicants efficiently. Plus, it’s super easy!
How to prepare for a job interview at Energy Jobline CVL
✨Know Your Service Design Inside Out
Make sure you brush up on your knowledge of ITIL practices, especially in Service Design and Transition. Be ready to discuss how you've applied these principles in past projects, as this will show your expertise and passion for the role.
✨Showcase Your Stakeholder Management Skills
Prepare examples that highlight your communication and facilitation skills. Think about times when you successfully managed stakeholder expectations or resolved conflicts, as this is crucial for the role.
✨Demonstrate Problem-Solving Abilities
Be ready to tackle hypothetical scenarios during the interview. Practice articulating your thought process in identifying risks and proposing solutions, as this will showcase your organisational skills and strategic thinking.
✨Align with Company Values
Research Southern Water's culture and values. During the interview, express how your personal values align with theirs, particularly around collaboration and innovation, to demonstrate that you're a great fit for their team.
