DTS Operations Manager – Leeds / Hybrid
Salary: £56,481 per annum (pay award pending) – Grade 10
Full time / Permanent – 37 hours per week
Closing date – 16 November at 23:55
We currently have a vacancy for a DTS Operations Manager to join our Digital & Technology Services team.
As a DTS Operations Manager, you will be responsible for ensuring the stability, efficiency, and security of our live systems and services across the business. You will work closely with the Cyber Security Manager, allocate System Engineer resources, and assist in ensuring teams work collaboratively to address issues. This role plays a key part in supporting digital transformation, managing vendors, and driving operational excellence in a fast‑paced, collaborative environment.
Our Offer
- Flexible working options, including a generous flexi‑time scheme.
- 28 days of annual leave (with increases based on length of service) plus all Bank Holidays.
- Unlimited free bus and rail travel in West Yorkshire using MCard (Zones 1–5).
- Highly competitive Local Government Pension Scheme.
- Fully funded professional development, regular training, and up to 3 paid volunteering days per year.
- Incremental salary progression and annual cost of living increases.
- Enhanced parental and bereavement leave, plus other family‑friendly policies.
- 24/7 free confidential counselling services and access to the Headspace app.
- Modern workspace in a prime location – bright, contemporary offices just a 2‑minute walk from Leeds Train Station, fully equipped with the latest tech.
The Role
- Oversee and manage a team of System Engineers, Software Support Engineers, and Software Support Analysts to provide high quality service while adhering to strict Service Level Agreements.
- Responsible for the day‑to‑day engineering management of the network, hardware and cloud services.
- Develop and enforce operating policies, processes and procedures for the team, ensuring compliance with the strict guidelines outlined in the ITIL framework.
Please review the Role Profile on our website for more information about the responsibilities.
About You
- Maintain the Live Services environment in Microsoft 365, Azure and on‑premises systems, as well as Live Services in other environments and Combined Authority’s remote sites.
- Thorough understanding of IT implementation methodologies to effectively manage and optimise the use of the Azure stack and associated technologies (networks, storage, security, backup).
- Proven understanding of ICT specific methodologies such as ITIL and IT Service Management (ITSM).
- Lead and inspire the team by actively listening, communicating effectively, and providing coaching and mentorship.
- Continuously measure, monitor, and report progress in relation to business metrics and tasks outlined in the business plan.
To Apply
If this sounds like your next role, please complete the application form and tell us within the supporting statement why you would be a great fit for our role and how your skills, knowledge and experience align with the requirements within the Role Profile.
Visit our Advice for Candidates webpage and review the guidance on this page for support in completing your application form.
Further Information
We welcome applications irrespective of people’s race, gender, neuro‑divergence, religious or personal background. The Combined Authority provides reasonable adjustments for applicants who are neuro‑divergent. For more information about inclusivity at West Yorkshire Combined Authority, visit our dedicated webpage.
Under the Confident Scheme, applicants with the minimum criteria are guaranteed an interview. While our policy is to recruit at SP1 for all appointments, each role includes career salary progression with incremental annual increases.
If you are interested in applying for this job please press the Apply Button and follow the application process.
Energy Jobline wishes you the very best of luck in your next career move.
