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For Companies At a Glance
- Tasks: Build relationships with customers and provide top-notch service to support their financial needs.
- Company: Dudley Building Society, a supportive workplace dedicated to helping people live better lives.
- Benefits: Up to £25,250 salary, 30+ days holiday, private medical insurance, and pension contributions.
- Other info: Flexible hours and great career development opportunities await you!
- Why this job: Join a passionate team and make a real difference in your community's financial journey.
- Qualifications: Experience in customer service and a passion for helping others.
The predicted salary is between 25250 - 25250 £ per year.
Dudley Building Society believes in helping people live better lives. Our branch teams are committed to providing impeccable service to our members, and we are excited to hire a Customer Service Specialist to join us.
Role Overview
As a Customer Service Specialist, you will build long‑term relationships with new and existing customers, supporting them through key milestones in life. You will deliver excellent customer service, manage till operations, collaborate with colleagues, and contribute to branch and corporate targets.
Responsibilities
- Have good conversations with members and prospective members to understand their needs and explain how our products and services can support them.
- Deliver excellent customer service, address enquiries, find solutions, and maintain a high level of customer satisfaction.
- Manage all till activities and ensure meetings at the counter are maximised.
- Complete tasks for customers to help them manage and maintain their accounts.
- Work proactively and collaboratively with other colleagues across the Society to deliver great customer outcomes.
- Contribute to the achievement of branch and corporate targets.
- Support members through key life events using our financial products.
- Engage with local communities, businesses, and partners both within and outside the branch.
- Operate on a changing rota basis; Saturday work between 9:00 am–12:00 pm may be required.
Requirements
- Experience in a similar role within Financial Services.
- Passionate about providing strong customer solutions.
- Excited to be part of a wider team that collaborates to deliver the best service for our members.
- Curious and eager to learn more about solutions we can offer, confident in taking initiative to dig deeper.
- Approachable, helpful, member‑focused – placing members’ needs and the local community at the heart of all work.
- Strong communication skills, capable of representing the Society clearly and concisely.
- Not afraid to challenge the status quo and push boundaries.
- Flexible to work where our members need you most, which may involve split hours between branches.
- Eager to develop knowledge; interested in career development opportunities within the branches.
Benefits
- Salary up to £25,250 FTE per year, depending on experience.
- 30+ days of basic holiday plus bank holidays.
- Moments that matter days (e.g., time off for birthdays, weddings, moving house, welcoming a grandchild).
- Pension contribution up to 8% of salary.
- Life assurance of 4x salary.
- Full private medical insurance.
- Healthcare plan covering some day‑to‑day health bills such as dental and optical.
We are proud to be recognised as a Great Place to Work. For more information about the Dudley team, the workplace culture, and career opportunities, please visit our careers page.
Customer Service Specialist in Bromsgrove, Worcestershire employer: Energy Jobline CVL
Contact Detail:
Energy Jobline CVL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist in Bromsgrove, Worcestershire
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Dudley Building Society. Understand their values and how they help their members live better lives. This will not only impress them but also help you tailor your answers to show you're a perfect fit.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you can support customers through key milestones in life during the interview.
✨Tip Number 3
Show your passion! When you’re chatting with the interviewers, let your enthusiasm for providing strong customer solutions shine through. Share examples of how you've gone above and beyond for customers in the past – it’ll make you stand out!
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a couple of thoughtful questions ready about the team or the branch culture. It shows you’re genuinely interested and eager to be part of the Dudley Building Society family.
We think you need these skills to ace Customer Service Specialist in Bromsgrove, Worcestershire
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through. We want to see how excited you are about helping our members and making a difference in their lives!
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in financial services. We love seeing how your skills align with what we do at Dudley Building Society.
Be Clear and Concise: Strong communication is key! Keep your application clear and to the point, showcasing your ability to represent the Society effectively. We appreciate straightforwardness and clarity.
Apply Through Our Website: Don’t forget to submit your application through our careers page! It’s the best way for us to receive your details and get the ball rolling on your journey with Dudley Building Society.
How to prepare for a job interview at Energy Jobline CVL
✨Know the Company Inside Out
Before your interview, take some time to research Dudley Building Society. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Think about times when you went above and beyond for a customer or resolved a challenging situation. This will demonstrate your passion for providing strong customer solutions.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This will help you provide thoughtful responses and show that you value effective communication. Remember, it’s not just about what you say, but how well you engage with the interviewer.
✨Be Ready to Discuss Teamwork
Since collaboration is key in this role, be prepared to discuss how you've worked with others in previous positions. Share specific examples of how you contributed to team goals and supported colleagues, as this aligns perfectly with the branch's focus on delivering great customer outcomes.