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- Tasks: Deliver top-notch customer service and manage high call volumes with a positive vibe.
- Company: Join a dynamic team in Glasgow focused on customer satisfaction.
- Benefits: Enjoy discounts, generous leave, and a competitive pension scheme.
- Other info: Great opportunities for growth in a fast-paced environment.
- Why this job: Make a real difference by helping customers and promoting digital solutions.
- Qualifications: Passion for customer service and strong communication skills are key.
The predicted salary is between 20000 - 25000 £ per year.
Location: Glasgow
Responsibilities:
- Deliver excellent customer service across every interaction.
- Manage high call volumes while maintaining a positive, engaging approach.
- Educate customers about our products and services (training provided).
- Handle inbound and occasional outbound calls.
- Apply judgement to resolve customer queries efficiently.
- Promote our digital channels to help customers self‑serve where appropriate.
- Record all customer interactions accurately and promptly.
Qualifications:
- A passion for delivering excellent customer experiences.
- Previous contact‑centre experience desirable; transferable experience from retail, hospitality, or leisure also valued.
- Clear and confident communication skills, both written and verbal.
- Strong technical capability, able to use multiple systems simultaneously.
- Empathy, resilience, and adaptability in a fast‑paced environment.
Benefits:
- Colleague Clubcard: 10% discount.
- Free 24/7 virtual GP service for you and your family; Cycle to Work scheme; access to Wellhub.
- Generous leave: 7.2 weeks’ holiday (including Bank Holidays).
- Enhanced maternity, paternity, and shared parental leave policies.
- Exclusive offers from top brands and partners.
- Competitive pension scheme matching up to 7.5% and life assurance up to 5× salary.
Important Information:
- You must have the right to work in the UK (through visa or work permit).
- All offers of employment are subject to background screening, including criminal record and financial checks.
Customer Service Representative in Glasgow employer: Energy Jobline CVL
Contact Detail:
Energy Jobline CVL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in Glasgow
✨Tip Number 1
Get to know the company! Research their values and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since clear and confident communication is key for this role, try role-playing common customer scenarios with a friend or family member. This will help you feel more prepared and relaxed when handling calls.
✨Tip Number 3
Show off your adaptability! Be ready to share examples of how you've handled fast-paced environments in the past. Whether it’s from retail or hospitality, we want to hear how you’ve thrived under pressure.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the details about the role and benefits right there, making it easier for you to prepare for your interview.
We think you need these skills to ace Customer Service Representative in Glasgow
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for delivering excellent customer experiences right from the start. Use your application to highlight any relevant experience, whether it's from a contact centre or other customer-facing roles like retail or hospitality.
Be Clear and Confident: Since communication is key in this role, make sure your written application reflects your clear and confident communication skills. Avoid jargon and keep it straightforward; we want to understand your message easily!
Tailor Your Application: Take a moment to tailor your application to the job description. Mention specific responsibilities and qualifications that resonate with you, showing us that you’ve done your homework and are genuinely interested in the role.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Energy Jobline CVL
✨Know the Company and Its Values
Before your interview, take some time to research the company’s values and mission. Understanding what they stand for will help you align your answers with their expectations, especially when discussing customer service.
✨Showcase Your Communication Skills
As a Customer Service Representative, clear communication is key. Practice articulating your thoughts clearly and confidently. You might even want to role-play common customer scenarios with a friend to get comfortable with handling queries.
✨Demonstrate Empathy and Resilience
Prepare examples from your past experiences where you’ve shown empathy in challenging situations. Employers love to see how candidates handle difficult customers while maintaining a positive attitude.
✨Familiarise Yourself with Digital Tools
Since the role involves using multiple systems, brush up on any relevant software or tools you might encounter. Being tech-savvy can set you apart, so don’t hesitate to mention any experience you have with similar platforms during the interview.