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For Companies At a Glance
- Tasks: Provide top-notch customer service and support in a fast-paced environment.
- Company: Join a purpose-driven organisation that values collaboration and inclusivity.
- Benefits: Enjoy hybrid working, private healthcare, and generous leave policies.
- Other info: Great career growth opportunities and a supportive work culture.
- Why this job: Make a real difference while developing your skills in a dynamic role.
- Qualifications: Fluent in English and Chinese with strong communication and organisational skills.
The predicted salary is between 29766 - 29766 £ per year.
Customer Service Administrator – Chinese speaking Cheltenham – hybrid £29,766 per year Permanent, full-time
Are you confident working with detail, research and people, and looking for a role where your expertise can make a real difference? An exciting opportunity has arisen for a Chinese speaking customer service administrator to join a collaborative and purpose-driven organisation. This role is ideal for someone who enjoys analytical work, values accuracy and takes pride in providing a high standard of service in a fast-moving environment.
Benefits
- Hybrid working, including work from home and office-based collaboration
- Private healthcare
- Company pension
- Life insurance
- Cycle to work scheme
- Employee discount
- Referral programme and wellbeing support
- Free parking
- Paid volunteering hours
- Enhanced maternity, paternity and adoption leave
The Role
- Provide excellent customer service answering enquiries by phone, live chat and written communication
- Assess applications and review documents using established guidelines and quality standards
- Handle reassessment requests and complaints with professionalism and care
- Support quality assurance, compliance and fraud prevention activity
- Work closely with colleagues across the wider team, including contributing to training and shared service goals
Person Requirements
- Strong written and verbal communication skills in English and Chinese
- Excellent organisation, time management and attention to detail
- Able to research complex cases and make clear, accurate decisions
- Comfortable working at pace and adapting to changing priorities
- Degree qualified or able to demonstrate equivalent relevant experience
As champions of equality and inclusion in the workplace, THOMAS Professional commit to reviewing applications we receive with complete fairness and equality. We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments during the application or interview process, please let us know, and we’ll be happy to accommodate your needs.
Customer Service Representative- Chinese in Cheltenham, ENG, gl501ht, GB employer: Energy Jobline CVL
Contact Detail:
Energy Jobline CVL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative- Chinese in Cheltenham, ENG, gl501ht, GB
✨Tip Number 1
Get to know the company! Research their values and mission. When you understand what they stand for, you can tailor your conversations to show how you fit right in.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, make sure you can express yourself clearly in both English and Chinese. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Prepare for situational questions! Think of examples from your past experiences where you handled customer queries or complaints effectively. This will help you demonstrate your problem-solving abilities during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Service Representative- Chinese in Cheltenham, ENG, gl501ht, GB
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your skills in customer service and your proficiency in Chinese. We want to see how your experience aligns with the role, so don’t hold back on showcasing your relevant achievements!
Show Off Your Communication Skills: Since this role involves a lot of written communication, it’s crucial to demonstrate your strong written skills. Keep your language clear and professional, and make sure to proofread for any typos or errors before hitting send!
Highlight Your Attention to Detail: We’re looking for someone who values accuracy, so be sure to mention any experiences where you’ve had to pay close attention to detail. Whether it’s handling documents or assessing applications, let us know how you’ve excelled in these areas.
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can consider you for this exciting opportunity!
How to prepare for a job interview at Energy Jobline CVL
✨Know Your Stuff
Make sure you understand the role inside out. Familiarise yourself with the job description, especially the key responsibilities like handling enquiries and assessing applications. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Language Skills
Since this role requires Chinese language skills, be prepared to demonstrate your proficiency. You might be asked to respond to a customer query in Chinese or explain how you would handle a situation involving a Chinese-speaking customer. Practising common phrases or scenarios can really help!
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and customer service skills. Think of examples from your past experiences where you handled complaints or complex cases. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.