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- Tasks: Lead technical support and drive innovation in HVAC systems and project delivery.
- Company: Dynamic company based near Bishop’s Stortford with a focus on technical excellence.
- Benefits: Competitive salary, clear progression routes, and opportunities for continuous learning.
- Other info: Join a supportive team with a commitment to health and safety standards.
- Why this job: Make a real impact by optimising systems and enhancing service intelligence.
- Qualifications: Level 3 trade qualification and experience in supervising maintenance workforces.
The predicted salary is between 55000 - 55000 £ per year.
Location: Based near Bishop’s Stortford.
Salary: £55,000 per annum.
Hours: Monday to Friday, 40 Hours Per Week.
About the Role
As a Contract & Technical Support Manager, you will drive technical excellence, compliance, and innovation across our client's services. You will serve as the go-to subject matter expert for complex diagnostics, HVAC systems, and project delivery. By providing advanced engineering support and maintaining strict health and safety standards, you will ensure our client's customers receive top-tier service and continuous system improvement. Fantastic opportunities to progress with clearly defined progression routes.
Key Responsibilities
- Provide expert-level guidance on HVAC systems, plant room equipment, and building services to engineers, clients, and internal teams.
- Lead advanced fault-finding and root-cause analysis to ensure first-time fixes and continuous system optimization.
- Support the design, specification, and delivery of small works, ensuring technical accuracy and alignment with client expectations.
- Ensure all activities strictly adhere to Health & Safety legislation, technical regulations, and industry standards (e.g., SFG20, Building Safety Act).
- Conduct detailed performance assessments and site audits, producing actionable reports and technical risk assessments.
- Elevate the capability of our engineering workforce through technical training, toolbox talks, and continuous mentorship.
- Act as the technical SME in client meetings, advising on energy efficiency upgrades, plant lifecycles, and system improvements.
- Champion the use of new technologies, including CAFM, IoT monitoring, and energy management software, to enhance service intelligence.
- Review and approve sub-contractor technical submissions to guarantee workmanship and system integrity.
What You Bring
Essential:
- Level 3 (minimum) trade qualification in at least one relevant discipline (alongside GCSE-level general education).
- Proven experience supervising multi-disciplinary maintenance workforces and delivering on contractual commitments.
- Strong IT proficiency (including Microsoft Office) and general supplier/product awareness.
- Excellent problem-solving abilities, logical thinking, and high attention to detail.
- Exceptional communication skills and a strong customer service ethos.
- A proactive, self-starting attitude with the ability to manage a high-pressure workload.
- Commitment to continuous learning (CPD) regarding building regulations and Health & Safety.
Desirable:
- Multi-skilled trade qualifications.
- Supervisory or first-line management qualifications.
- Health & Safety construction-based qualifications.
- A proven track record of raising and issuing technical quotations or client recommendations.
Contract & Technical Support Manager in Bishops Stortford, Hertfordshire employer: Energy Jobline CVL
Contact Detail:
Energy Jobline CVL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract & Technical Support Manager in Bishops Stortford, Hertfordshire
✨Tip Number 1
Network like a pro! Reach out to industry contacts on LinkedIn or at local events. We all know that sometimes it’s not just what you know, but who you know that can land you that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its projects. We want you to be able to discuss how your skills in HVAC systems and technical support can directly benefit them. Show them you’re the expert they need!
✨Tip Number 3
Practice your problem-solving skills! Be ready to tackle hypothetical scenarios during interviews. We suggest running through some common technical challenges related to HVAC systems so you can impress with your logical thinking.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Contract & Technical Support Manager in Bishops Stortford, Hertfordshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Contract & Technical Support Manager. Highlight your experience with HVAC systems and any relevant qualifications. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your problem-solving skills and how you've driven technical excellence in previous positions.
Show Off Your Communication Skills: Since this role involves advising clients and leading teams, make sure your written application showcases your exceptional communication skills. Keep it clear, concise, and professional – we love a well-structured application!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the StudySmarter team!
How to prepare for a job interview at Energy Jobline CVL
✨Know Your HVAC Inside Out
Make sure you brush up on your knowledge of HVAC systems and plant room equipment. Be prepared to discuss specific examples of how you've tackled complex diagnostics or led fault-finding missions in the past. This will show that you're not just familiar with the theory, but you can apply it practically.
✨Showcase Your Problem-Solving Skills
During the interview, be ready to share instances where you've successfully solved technical issues or improved system performance. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it clear how your actions led to positive outcomes.
✨Demonstrate Your Leadership Qualities
As a Contract & Technical Support Manager, you'll need to lead teams and mentor engineers. Share examples of how you've elevated team capabilities through training or support. Highlight your experience in managing multi-disciplinary workforces and how you ensure compliance with health and safety standards.
✨Be Tech-Savvy
Familiarise yourself with the latest technologies relevant to the role, such as CAFM, IoT monitoring, and energy management software. Be prepared to discuss how you've championed new technologies in previous roles and how they can enhance service intelligence for clients.