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For Companies At a Glance
- Tasks: Provide top-notch customer service and support in a fast-paced environment.
- Company: Join a purpose-driven organisation that values collaboration and inclusivity.
- Benefits: Enjoy hybrid working, private healthcare, and generous leave policies.
- Other info: Great opportunities for personal growth and a supportive work culture.
- Why this job: Make a real difference while using your language skills in a dynamic role.
- Qualifications: Fluent in English and Chinese with strong communication and organisational skills.
The predicted salary is between 29766 - 29766 £ per year.
Customer Service Administrator – Chinese speaking Cheltenham – hybrid £29,766 per year Permanent, full-time
Are you confident working with detail, research and people, and looking for a role where your expertise can make a real difference? An exciting opportunity has arisen for a Chinese speaking customer service administrator to join a collaborative and purpose-driven organisation. This role is ideal for someone who enjoys analytical work, values accuracy and takes pride in providing a high standard of service in a fast-moving environment.
Benefits
- Hybrid working, including work from home and office-based collaboration
- Private healthcare
- Company pension
- Life insurance
- Cycle to work scheme
- Employee discount
- Referral programme and wellbeing support
- Free parking
- Paid volunteering hours
- Enhanced maternity, paternity and adoption leave
The Role
- Provide excellent customer service answering enquiries by phone, live chat and written communication
- Assess applications and review documents using established guidelines and quality standards
- Handle reassessment requests and complaints with professionalism and care
- Support quality assurance, compliance and fraud prevention activity
- Work closely with colleagues across the wider team, including contributing to training and shared service goals
Person Requirements
- Strong written and verbal communication skills in English and Chinese
- Excellent organisation, time management and attention to detail
- Able to research complex cases and make clear, accurate decisions
- Comfortable working at pace and adapting to changing priorities
- Degree qualified or able to demonstrate equivalent relevant experience
As champions of equality and inclusion in the workplace, THOMAS Professional commit to reviewing applications we receive with complete fairness and equality. We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments during the application or interview process, please let us know, and we’ll be happy to accommodate your needs.
Customer Service Representative- Chinese in Cheltenham, ENG, gl501ht, GB employer: Energy Jobline CVL
Contact Detail:
Energy Jobline CVL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative- Chinese in Cheltenham, ENG, gl501ht, GB
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the organisation's values and mission. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when it comes to discussing your skills and experiences.
✨Tip Number 3
Show off your language skills! Since this role requires Chinese speaking abilities, be ready to demonstrate your proficiency during the interview. You could even prepare a few phrases or responses in Chinese to impress your interviewers.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you fresh in their minds. Plus, it’s a great opportunity to reiterate your enthusiasm for the role.
We think you need these skills to ace Customer Service Representative- Chinese in Cheltenham, ENG, gl501ht, GB
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Representative role. Highlight your experience in customer service, especially any roles where you've used your Chinese language skills. We want to see how you can bring your unique expertise to our team!
Show Off Your Communication Skills: Since this role involves a lot of written communication, it's crucial to demonstrate your strong written skills in both English and Chinese. Use clear, concise language and make sure there are no typos. We love attention to detail, so let that shine through!
Highlight Relevant Experience: If you've got experience in a fast-paced environment or have worked with analytical tasks before, make sure to mention it! We’re looking for someone who can handle enquiries and complaints with professionalism, so share examples that showcase your ability to thrive under pressure.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our collaborative team at StudySmarter!
How to prepare for a job interview at Energy Jobline CVL
✨Know Your Stuff
Make sure you understand the role of a Customer Service Representative and the specific requirements for this position. Brush up on your knowledge of customer service principles, especially in a bilingual context, as you'll be dealing with both English and Chinese speakers.
✨Showcase Your Communication Skills
Since strong communication is key for this role, prepare to demonstrate your verbal and written skills during the interview. Practice answering common questions in both English and Chinese to show your fluency and ability to switch between languages effortlessly.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving abilities and how you handle customer complaints. Think of examples from your past experiences where you successfully resolved issues or improved customer satisfaction.
✨Highlight Your Attention to Detail
This role requires a keen eye for detail, so be prepared to discuss how you ensure accuracy in your work. Share specific instances where your attention to detail made a difference, whether in processing applications or handling complex cases.