At a Glance
- Tasks: Provide technical support for pension software and troubleshoot client issues.
- Company: Leading tech firm in the finance sector with a collaborative culture.
- Benefits: Salary up to £50,000, hybrid work, structured training, and career development.
- Other info: Dynamic environment with opportunities for growth in a specialist software business.
- Why this job: Join a supportive team and make a difference in clients' financial journeys.
- Qualifications: Experience in technical support and strong knowledge of pensioner payroll.
The predicted salary is between 40000 - 45000 £ per year.
Technical Support Consultant Up to £50,000 | Bristol | Hybrid
Yolk Recruitment are supporting a leading technology business within the finance sector in their search for a Technical Support Consultant to join their growing support team in Bristol.
This is an opportunity to join a collaborative technical support team supporting specialist pensions and pensioner payroll software used by clients across the UK.
This role would suit someone with previous application or technical support experience and a background in pensioner payroll, pensions administration or pension payroll operations who enjoys problem solving and working with clients.
- What you’ll be doing
- Providing technical support for software applications via phone, email and Microsoft Teams
- Managing incidents and service requests through a ticketing system, ensuring SLA targets are achieved
- Troubleshooting application issues and resolving problems where possible
- Escalating more complex issues to internal technical specialists when required
- Supporting user administration, including password resets and account management
- Working closely with clients to provide guidance and effective resolutions
- Producing and maintaining support documentation and knowledge articles
- Collaborating with colleagues to improve processes and share knowledge
- Using your pensioner payroll knowledge to investigate client queries relating to payroll calculations, pension increases, deductions, arrears, overpayments and payment outputs
- Identifying when payroll-related issues could impact pensioner payments and escalating where appropriate
- What you’ll bring
Essential
- Previous experience within Application Support, Technical Support or IT Support
- Strong pensioner payroll experience, either as your main role or as a significant part of a pensions administration, payroll, benefits or client service position
- Understanding of the end-to-end pensioner payroll lifecycle
- Experience working with ticketing systems and managing incidents
- Strong troubleshooting and problem‑solving skills
- Excellent communication and customer service skills
Desirable
- SQL knowledge
- Active Directory
- Microsoft Office 365
- Windows Server
- JIRA
- Confluence
- What’s on offer
- Salary up to £50,000 depending on experience
- Hybrid working
- Structured training and ongoing development
- Supportive and collaborative team environment
- Opportunity to develop within a specialist software business
- #J-18808-Ljbffr
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