At a Glance
- Tasks: Coordinate the order fulfilment process and manage client queries.
- Company: Established logistics and supply chain specialist with a customer-focused approach.
- Benefits: 25 days holiday, profit-related pay, pension scheme, and private healthcare.
- Other info: Great training opportunities and potential for career growth.
- Why this job: Join a respected company and make a real impact in customer service.
- Qualifications: Customer service experience, WMS knowledge, and strong communication skills.
The predicted salary is between 35000 - 35000 £ per year.
We are an established, internationally recognised logistics and supply chain specialist seeking a Fulfilment Contracts Manager & Supervisor to join our Bristol operation. (Two roles available)
The Role
- Coordinate the end-to-end order fulfilment process in line with customer KPIs
- Act as a key customer-facing contact for client queries and service updates
- Work closely with warehouse teams to manage order flow
- Maintain stock integrity and process transactions within the WMS
- Investigate delivery issues and implement effective solutions
- Manage inbound/outbound bookings and shipping documentation
- Problem solve and consult on improvements
- Complete Quarterly and annual reviews with your customer.
About You
- Proven customer-facing / customer service experience at senior level
- Administration experience within an office environment
- Experience using a Warehouse Management System (WMS)
- Proven track record leading major accounts
- Strong organisational and problem-solving skills
- Excellent communication skills
- The right to work in the UK (no sponsorship available)
Benefits
- 25 days holiday (rising to 27 with service) + Bank Holidays
- Profit-related pay
- Pension scheme
- Life cover & private healthcare
- Retail discount scheme
- Employee Assistance Programme
- On-site parking
- Training and development opportunities
If you are a motivated, customer-driven professional looking to grow as a Fulfilment Contracts Manager within a stable and respected organisation, we would love to hear from you.
Fulfilment Contracts Manager in Bristol employer: Energy Jobline CVL
Join our dynamic team in Bristol as a Fulfilment Contracts Manager, where we prioritise customer satisfaction and operational excellence. With a strong focus on employee development, we offer extensive training opportunities, a supportive work culture, and a comprehensive benefits package including generous holiday allowances and private healthcare. Experience the unique advantage of working in a respected logistics firm that values your contributions and fosters growth in a thriving environment.
StudySmarter Expert Advice🤫
We think this is how you could land Fulfilment Contracts Manager in Bristol
✨Tip Number 1
Network like a pro! Reach out to people in the logistics and supply chain industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and problem-solving. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience effectively.
✨Tip Number 3
Showcase your skills with a strong online presence. Update your LinkedIn profile to reflect your experience in fulfilment and logistics. Connect with industry professionals and engage with relevant content to get noticed.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love hearing from motivated candidates who are ready to make an impact in the logistics world.
We think you need these skills to ace Fulfilment Contracts Manager in Bristol
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Fulfilment Contracts Manager. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about logistics and how your experience aligns with our needs. Keep it friendly and professional, just like we are at StudySmarter.
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention specific examples where you've successfully solved problems in a customer-facing role. We love seeing how you tackle challenges head-on!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you get the attention you deserve. We can't wait to hear from you!
How to prepare for a job interview at Energy Jobline CVL
✨Know Your Customer Focus
Since this role is all about the customer, make sure you can articulate how you've successfully managed customer relationships in the past. Prepare specific examples that highlight your customer service experience and how you've met or exceeded KPIs.
✨Familiarise Yourself with WMS
As a Fulfilment Contracts Manager, you'll be using a Warehouse Management System. Brush up on your knowledge of WMS and be ready to discuss any relevant experience you have. If you can, bring examples of how you've used it to improve order fulfilment processes.
✨Showcase Your Problem-Solving Skills
This role requires strong organisational and problem-solving skills. Think of a few scenarios where you've successfully resolved delivery issues or improved processes. Be prepared to share these stories during your interview to demonstrate your proactive approach.
✨Prepare for Team Collaboration Questions
You'll be working closely with warehouse teams, so expect questions about teamwork and collaboration. Reflect on past experiences where you've effectively communicated and coordinated with others to achieve common goals, and be ready to share those insights.
