At a Glance
- Tasks: Coordinate maintenance jobs and ensure efficient completion from start to finish.
- Company: Join a growing Facilities Management team in Bristol.
- Benefits: Enjoy a competitive salary and great benefits package.
- Other info: Fast-paced environment with opportunities for growth and development.
- Why this job: Be the central point of contact and make a real difference in operations.
- Qualifications: Experience in Help Desk or FM Coordination with strong organisational skills.
The predicted salary is between 30000 - 35000 £ per year.
We are currently recruiting for a Help Desk Coordinator to join a growing FM & Small Works division. This is a key role within the business, responsible for managing the full lifecycle of reactive maintenance jobs from logging works through to completion, invoicing, and client updates. The successful candidate will act as the central point of coordination between clients, engineers, subcontractors, and management, ensuring all works are completed efficiently and within agreed SLAs and KPIs.
Key Responsibilities
- Log and manage maintenance requests via phone, email, and client portals.
- Schedule engineers and subcontractors for reactive and planned works.
- Monitor job progress and ensure attendance targets are achieved.
- Update client portals and provide progress updates.
- Review job sheets, reports, and compliance documentation.
- Raise follow-on quotations and assist with invoicing processes.
- Support management with reporting and general administration.
Requirements
- Previous experience within Help Desk, Service Desk, FM Coordination, or Administration.
- Strong organisational and communication skills.
- Ability to manage multiple tasks in a fast-paced environment.
- Good IT skills and experience using job management systems.
- Experience within Facilities Management or Construction is desirable.
- Simpro experience beneficial.
Facilities Helpdesk Coordinator in Bristol employer: Energy Jobline CVL
Join our dynamic team in Bristol as a Facilities Helpdesk Coordinator, where you'll play a vital role in ensuring seamless operations within our growing FM & Small Works division. We pride ourselves on fostering a supportive work culture that values employee development and offers a comprehensive benefits package, including competitive salary, training opportunities, and a collaborative environment that encourages innovation and efficiency. With a focus on work-life balance and a commitment to excellence, we provide the perfect setting for those seeking meaningful and rewarding employment.
