At a Glance
- Tasks: Install and maintain retail IT equipment while delivering top-notch customer service.
- Company: Join a leading IT services provider for major UK brands.
- Benefits: Competitive salary, company vehicle, ongoing training, and career development.
- Other info: Enjoy a dynamic work environment with a focus on sustainability.
- Why this job: Kickstart your IT career with hands-on experience and growth opportunities.
- Qualifications: Customer service experience and a valid UK driving licence required.
The predicted salary is between 26500 - 26500 £ per year.
A well-established provider of IT services to major UK retail and hospitality brands is expanding and seeking a Field Service Engineer. This role suits someone who is reliable, customer-focused, and enjoys working in a hands-on environment.
Direct EPOS experience isn’t essential. Candidates with previous field service or customer-facing experience, a valid driving licence, and a proactive approach to problem-solving are encouraged to apply.
About the Organisation
- Offers a broad range of technology solutions, including hardware, software, peripherals, and print services
- Provides tailored solutions aligned to client business needs
- Backed by an experienced team offering technical expertise and support
- Committed to sustainable products and environmentally conscious practices
The Role
- Attend customer sites to install, maintain, or replace retail IT equipment
- Deliver high standards of customer service while maintaining a professional image
- Manage stock and parts from a company vehicle
- Complete tasks using a mobile job management system
- Support project rollouts and attend training sessions as required
What You’ll Need
- Previous field-based or customer service experience
- Strong communication skills
- Comfortable using IT systems and following structured processes
- Full UK driving licence
What’s on Offer
- £26,500 basic salary + overtime opportunities
- Company vehicle and fuel card
- Ongoing training and career development
- Death in Service cover
- Birthday voucher and one charity day per year
Field Service Engineer in Bracknell employer: Energy Jobline CVL
As a leading provider of IT services to major UK retail and hospitality brands, we pride ourselves on fostering a supportive and dynamic work environment in Bracknell. Our commitment to employee growth is evident through ongoing training opportunities and a culture that values customer focus and teamwork. With competitive benefits including a company vehicle, overtime potential, and unique perks like a birthday voucher and charity day, we offer a rewarding career path for those looking to make a meaningful impact in the field service sector.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer in Bracknell
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT and retail sectors. You never know who might have a lead on a Field Service Engineer role or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and problem-solving. We recommend using the STAR method to structure your answers – it’ll help you showcase your experience effectively!
✨Tip Number 3
Show off your hands-on skills! If you’ve got any relevant experience, even if it’s not directly in EPOS, make sure to highlight it. Employers love seeing how you can adapt your skills to their needs.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always looking for proactive candidates like you!
We think you need these skills to ace Field Service Engineer in Bracknell
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights any relevant experience, especially in customer service or field-based roles. We want to see how your skills align with the Field Service Engineer position, so don’t be shy about showcasing your problem-solving abilities!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how your background makes you a great fit. We love seeing genuine enthusiasm, so let your personality come through!
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, make sure your written application reflects strong communication skills. Clear and concise language will help us see that you can represent our brand professionally.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come through our own platform!
How to prepare for a job interview at Energy Jobline CVL
✨Know Your Stuff
Familiarise yourself with the company and its services. Understand what EPOS systems are and how they fit into retail and hospitality. This will show your genuine interest and help you answer questions confidently.
✨Showcase Your Customer Service Skills
Since this role is customer-facing, be ready to share examples of how you've provided excellent service in the past. Think of specific situations where you solved problems or went the extra mile for a customer.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss how you approach challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers, especially when talking about technical issues or customer complaints you've resolved.
✨Ask Smart Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team you'll be working with, the training process, or how success is measured in the role. This shows you're engaged and serious about the position.
