At a Glance
- Tasks: Diagnose and troubleshoot IT issues, providing top-notch support remotely and on-site.
- Company: Join Redsquid, a forward-thinking company dedicated to excellent IT solutions.
- Benefits: Enjoy remote work flexibility, competitive pay, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on innovation and customer satisfaction.
- Why this job: Be the go-to expert in IT support and make a real difference for customers.
- Qualifications: 2+ years in 2nd line support with strong M365 and Office 365 skills.
The predicted salary is between 35000 - 45000 £ per year.
Redsquid is seeking an experienced 2nd Line IT Support Engineer to handle a variety of IT issues for customers, primarily remotely, with occasional on-site visits. You will diagnose, configure, and troubleshoot hardware and software, acting as an escalation point for 1st line engineers and ensuring accurate documentation and SLA adherence.
The role requires:
- 2+ years in a 2nd line position
- Strong M365 and Office 365 skills
- A proven ability to deliver outsourced IT support to diverse clients
We think you need these skills to ace Senior 2nd Line IT Engineer - M365/Azure (Remote) in Borehamwood
2nd Line IT Support
M365
Office 365
Hardware Troubleshooting
Software Troubleshooting
Documentation Skills
SLA Adherence
