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- Tasks: Own and resolve complex IT incidents while leading critical infrastructure projects.
- Company: Join a global organisation with a focus on enterprise IT solutions.
- Benefits: Competitive salary, professional development, and opportunities for mentorship.
- Other info: Great opportunity for career growth in a business-critical setting.
- Why this job: Make a real impact in a senior role within a dynamic IT environment.
- Qualifications: Proven 3rd line infrastructure experience and strong networking skills required.
The predicted salary is between 40000 - 50000 £ per year.
We’re working with a global organisation to appoint a 3rd Line Infrastructure Engineer to support and evolve their enterprise IT environment. This is a senior, hands-on role with ownership of complex incidents, critical infrastructure, and high-impact projects across multiple sites.
The Role
- Own and resolve 3rd line BAU and P1 incidents, including on-call rota
- Act as the senior escalation point for infrastructure and network issues
- Deliver and support infrastructure, network, and security projects
- Lead root cause analysis for major incidents and service outages
- Maintain high availability across servers, networks, and core platforms
- Support monitoring, change, and out-of-hours maintenance activities
- Mentor and support junior engineers
Key Experience
- Proven 3rd line infrastructure engineering background (ideally MSP)
- Strong networking expertise (Cisco/HPE switches, routing, firewalls, wireless)
- Microsoft stack: Azure AD, Windows Server, Active Directory, GPO, O365, SCCM, RDS
- Virtualisation & storage: VMware, SAN (FC / iSCSI)
- Backup & recovery: Veeam (including M365)
- Linux (Ubuntu) exposure and automation experience beneficial
- Strong awareness of cyber security best practices
Desirable
- Vendor certifications (Microsoft, Cisco, VMware, Juniper)
- PowerShell or scripting experience
- ITIL v4
This is an excellent opportunity to work in a global, business-critical environment with exposure to enterprise-scale infrastructure and long-term development.
3rd Line Support Engineer in Bedale, North Yorkshire employer: Energy Jobline CVL
Contact Detail:
Energy Jobline CVL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line Support Engineer in Bedale, North Yorkshire
✨Tip Number 1
Network, network, network! Reach out to your connections in the industry and let them know you're on the hunt for a 3rd Line Support Engineer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Get ready for those interviews! Brush up on your technical skills and be prepared to discuss your experience with complex incidents and infrastructure projects. We recommend practising common interview questions related to networking and security to show off your expertise.
✨Tip Number 3
Don’t forget to showcase your mentoring skills! As a senior engineer, you'll likely be expected to support junior engineers. Be ready to share examples of how you've helped others grow in their roles during your interviews.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities that might just be the perfect fit for you. Plus, applying directly can sometimes give you an edge over other candidates. So, what are you waiting for? Get your application in!
We think you need these skills to ace 3rd Line Support Engineer in Bedale, North Yorkshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the 3rd Line Support Engineer role. Highlight your experience with infrastructure, networking, and any relevant projects you've worked on. We want to see how your skills match what we're looking for!
Showcase Your Skills: In your application, don’t just list your skills—show us how you've used them in real-world scenarios. Whether it's resolving complex incidents or leading projects, we love seeing practical examples of your expertise.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to track your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Energy Jobline CVL
✨Know Your Tech Inside Out
Make sure you brush up on your 3rd line support skills, especially around networking and the Microsoft stack. Be ready to discuss your experience with Cisco switches, Azure AD, and any relevant projects you've worked on. This role is hands-on, so showing your technical prowess will definitely impress.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that test your problem-solving abilities. Think about past incidents you've resolved, particularly complex ones, and be prepared to explain your thought process and the steps you took to reach a solution. This will showcase your analytical skills and experience.
✨Show Your Mentoring Side
Since this role involves mentoring junior engineers, be ready to talk about your experience in guiding others. Share specific examples of how you've supported team members in the past, whether through training or troubleshooting. This will highlight your leadership qualities and teamwork skills.
✨Stay Updated on Cyber Security Trends
With a strong focus on cyber security in this role, make sure you're aware of the latest best practices and trends. You might be asked about how you would handle security incidents or what measures you would implement to protect infrastructure. Showing that you're proactive about security will set you apart.