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For Companies At a Glance
- Tasks: Troubleshoot and maintain automated storage systems while delivering top-notch customer service.
- Company: Leading tech firm in automated storage solutions with 25 years of expertise.
- Benefits: Competitive salary, company van, overtime pay, and annual bonuses.
- Other info: Great career progression opportunities and a chance to make a real impact.
- Why this job: Join a dynamic team and work with cutting-edge technology in a supportive environment.
- Qualifications: Electrical/electronic qualifications and experience in industrial settings required.
The predicted salary is between 36000 - 40000 £ per year.
The Role
Our client is a market leader in the design and delivery of automated storage and retrieval systems (ASRS), helping organisations across sectors such as automotive, aerospace, manufacturing, engineering, and logistics to maximise efficiency and space. With over 25 years of proven expertise, they continue to provide cutting‑edge technology and unrivalled customer support across the UK and Ireland. We are seeking a Service Technician to join the field engineering team, supporting customers across the Portsmouth to Basingstoke area.
Responsibilities
- Electrical and mechanical fault finding (predominantly electrical).
- Delivering high levels of customer service in line with company standards.
- Clear and professional communication with clients.
- Accurate reporting and completion of documentation/call trackers in a timely manner.
- Working independently while maintaining regular communication with the team.
- Assisting colleagues when required.
- Ensuring PPE is properly maintained and used in accordance with health and safety requirements.
- Adhering to quality and H&S standards at all times.
Requirements
- Recognised electrical/electronic qualifications (NVQ, City & Guilds, BTEC or equivalent).
- Strong industrial background (manufacturing, engineering, production environments).
- Experience with 3-phase motors, 415v systems, and CPU testing.
- Basic mechanical knowledge desirable (e.g. bearings, drives, sprockets – training provided).
Package & Benefits
- Normal working hours: Monday–Friday, 08:00–16:30
- Salary: £36,000-£40,000 starting (with progression opportunities of up to 10%)
- OTE: £50,000+
- Company van (Mercedes – private use allowed), mobile phone, laptop, tools, PPE & uniform provided
- Overtime paid door‑to‑door (time and a half)
- Annual bonus scheme (c.10%, company performance‑based)
- Pension scheme & holiday allowance (details confirmed at offer stage)
- Participation in a call‑out rota shared across the UK team
Field Service Technician in South East in Basingstoke employer: Energy Jobline CVL
Contact Detail:
Energy Jobline CVL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Technician in South East in Basingstoke
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local meetups, or join relevant online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Showcase your skills! When you get the chance to meet potential employers, whether at a job fair or an informal chat, be ready to talk about your experience with electrical systems and fault finding. Bring along examples of your work if possible!
✨Tip Number 3
Prepare for interviews by researching the company and their technology. Understand their automated storage and retrieval systems and think about how your background in manufacturing and engineering can add value to their team.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be the perfect fit for you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Field Service Technician in South East in Basingstoke
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your electrical and mechanical skills, especially if you've got experience with 3-phase motors or CPU testing. We want to see how your background fits with our field service technician role!
Show Off Your Customer Service Skills: Since delivering high levels of customer service is key, include examples of how you've communicated effectively with clients in the past. We love seeing candidates who can keep things professional while being friendly!
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, just like we expect with our clients. Make it easy for us to see why you’re a great fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Energy Jobline CVL
✨Know Your Stuff
Make sure you brush up on your electrical and mechanical knowledge, especially around 3-phase motors and 415v systems. Being able to discuss your qualifications and relevant experience confidently will show that you're the right fit for the role.
✨Customer Service is Key
Since this role involves delivering high levels of customer service, think of examples from your past experiences where you’ve gone above and beyond for a client. Be ready to share these stories during the interview to demonstrate your commitment to customer satisfaction.
✨Communication Skills Matter
Clear and professional communication is crucial in this position. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few questions to ask the interviewer about their communication practices within the team.
✨Safety First
Familiarise yourself with health and safety standards relevant to the role. Be prepared to discuss how you ensure safety in your work environment, as this will show that you take these responsibilities seriously and are a reliable candidate.