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For Companies At a Glance
- Tasks: Provide top-notch technical support for photocopiers and MFDs, ensuring quick fault resolution.
- Company: Join a dynamic team in South Yorkshire focused on collaboration and customer satisfaction.
- Benefits: Enjoy a competitive salary, generous holiday, company car, and various employee perks.
- Other info: Great opportunities for career growth and professional development await you!
- Why this job: Make a real difference by solving problems and supporting key accounts in a tech-driven environment.
- Qualifications: Experience in technical support or transferable skills from related fields like IT hardware.
The predicted salary is between 33000 - 33000 £ per year.
Location: South Yorkshire
About the Role
You’ll deliver professional, efficient technical support across a range of MFDs and photocopiers, ensuring timely fault resolution and high‑quality maintenance. Working both independently and as part of a wider engineering team, you’ll contribute to a strong service culture built on collaboration, knowledge‑sharing, and customer focus.
Key Responsibilities
- Deliver technical support within agreed SLA timeframes
- Diagnose and resolve faults efficiently and accurately
- Perform routine maintenance, updates, and modifications
- Assist with equipment installations and configuration
- Understand and adhere to SLAs for assigned accounts
- Carry out basic fault finding across managed print solutions
- Provide cover for colleagues during absence or peak periods
- Log service calls accurately and promptly
- Report recurring faults to support proactive resolution
- Share technical knowledge with team members
- Build and maintain strong relationships with key accounts
- Manage boot stock and site stock levels effectively
- Attend manufacturer training to maintain technical proficiency
Ideal Candidate Profile
- Proven experience in field‑based technical support within the MFD/photocopier/print sector or someone with transferable skills such as EPOS / ATM / IT Hardware
- Strong logical fault‑finding and problem‑solving skills
- Excellent communication and customer‑facing ability
- Confident working independently while contributing to a high‑performing team
Package
- Salary up to £33,000
- 25 days holiday + bank holidays
- Company Car & Fuel Card
- Ability to buy or sell up to 5 days' holiday per year
- Volunteer Day
- Life Assurance (4 times base salary)
- Pension Scheme
- Company sick pay
- Employee Assistance Programme
- Coaching and Mentoring opportunities
- Cycle2Work Scheme
- EyeCare support - discounts on glasses and sight tests
- Flu Jab provision
- Eligibility for Costco Membership
Photocopier Field Service Engineer - South Yorkshire in Barnsley employer: Energy Jobline CVL
Contact Detail:
Energy Jobline CVL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Photocopier Field Service Engineer - South Yorkshire in Barnsley
✨Tip Number 1
Network like a pro! Reach out to your connections in the photocopier and MFD industry. You never know who might have a lead on a job or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge. Be ready to discuss specific fault-finding scenarios and how you've resolved issues in the past. Show them you're the go-to person for maintenance!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values. Use our website to find roles that excite you, and tailor your approach to each one. Quality over quantity, folks!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Photocopier Field Service Engineer - South Yorkshire in Barnsley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in technical support, especially in the MFD or photocopier sector. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your problem-solving abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how you can contribute to our service culture. We love seeing enthusiasm and a bit of personality, so let us know what makes you tick!
Show Off Your Communication Skills: Since this role involves customer interaction, make sure your application reflects your excellent communication skills. Whether it's through your CV or cover letter, we want to see how you can build strong relationships with clients and team members.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to see all the other great opportunities we have on offer!
How to prepare for a job interview at Energy Jobline CVL
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge about MFDs and photocopiers. Be ready to discuss common faults and how you would diagnose and resolve them. This shows you're not just familiar with the equipment but can also think on your feet.
✨Showcase Your Customer Service Skills
Since this role involves a lot of customer interaction, prepare examples of how you've successfully handled customer issues in the past. Highlight your communication skills and how you build relationships, as this is key to maintaining strong accounts.
✨Demonstrate Team Spirit
Even though you'll be working independently, it's important to show that you can collaborate effectively with a team. Share experiences where you've contributed to a team effort or helped a colleague out, emphasising your commitment to a strong service culture.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company’s service culture, training opportunities, and how they support their engineers. This not only shows your interest but also helps you gauge if the company is the right fit for you.