At a Glance
- Tasks: Build strong customer relationships and provide exceptional support in both French and English.
- Company: Join a dynamic team at a leading customer care provider in Ashford.
- Benefits: Enjoy 25 days annual leave, profit sharing, private healthcare, and more!
- Other info: Hybrid work model with great career growth opportunities and a supportive environment.
- Why this job: Make a real impact by enhancing customer experiences and driving improvements.
- Qualifications: Fluent in French with excellent customer service skills; degree preferred.
The predicted salary is between 27900 - 34100 £ per year.
Are you fluent in French and English? Do you have exceptional customer service skills? If so, we have the ideal permanent position for you. As a French speaking Customer Care Representative, you will be at the heart of building strong customer relationships enabling you to bring the voice of the customer to the site and ensuring that assigned customers' requirements are met in the most efficient and cost-effective way.
Location: Ashford, free parking
Hours: Monday - Friday 9am - 5:15pm, with flexibility required to occasionally start earlier/finish later
Hybrid: Yes, 4 days office based and 1 day a week working from home, after successful completion of training period
Your main responsibilities would be:
- Building strong customer relationships by providing support for assigned customers, managing customer expectations and actively working with the Customer Care Team on customer intimacy and delivering superior customer experiences.
- Displaying account management expertise by carrying out requests for changes and dealing with enquiries from internal and external customers.
- Preparing debit and credit notes, processing customer complaints and returns.
- Updating and maintaining accurate customer records, including customer specific information, contracts, labelling, packaging, and stock requirements.
- Participating in continuous improvement initiatives by continuously identifying opportunities for improvement within Customer Care and taking part in projects when relevant.
- Collaborating with Planning on information relating to demand planning and stock positions, actively participating in demand planning meetings.
- Proactively asking for and acting on customer feedback.
You’ll be the perfect candidate for this position if you have the following skills and experience:
- Fluent French
- Excellent customer service experience
- University Degree, or equivalent experience, in business, supply chain or operations management or related discipline is desirable
- Good knowledge and working experience in Exports or International Trade (incoterms, shipping terms etc.)
- Ability to work under pressure and deal with ambiguity
- Excellent attention to detail
- An efficient personality with strong time management, administration, and customer skills
- Microsoft Office expertise
- Experience of using operations management software i.e. SAP or similar
Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, beliefs, orientations, identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Customer Care Representative - French speaking in Ashford, Kent employer: Energy Jobline CVL
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StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Representative - French speaking in Ashford, Kent
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Energy Jobline CVL. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Energy Jobline CVL before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Care Representative - French speaking in Ashford, Kent
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Energy Jobline CVL:Your cover letter is your chance to shine! Tell us why you want to work at Energy Jobline CVL specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Energy Jobline CVL!
How to prepare for a job interview at Energy Jobline CVL
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
