At a Glance
- Tasks: Engage with clients, promote products, and drive sales while delivering exceptional customer service.
- Company: Join a growing business with a focus on customer care and relationship building.
- Benefits: Competitive pay, flexible hours, weekly pay, and access to discounts and support programmes.
- Other info: Opportunity for permanent role and career growth within a supportive team.
- Why this job: Gain valuable experience in customer service and sales while enjoying a dynamic work environment.
- Qualifications: Experience in customer service or sales, strong communication skills, and a knack for building relationships.
The predicted salary is between 25000 - 30000 £ per year.
Location: Airdrie (relocating to Falkirk - date TBC)
Pay Rate: £13.70 - £16.00 per hour (equivalent to £25,000 - £30,000 per annum)
Job Type: Temporary (3 months initially, with potential to become permanent)
Start Date: Immediate
Working Hours: Monday to Friday, 9:00am - 5:00pm
About the Role
We are currently recruiting for a proactive and customer-focused Customer Service / Client Care Specialist to join a growing business on a temporary basis. This is an excellent opportunity for someone who enjoys building relationships, driving sales, and delivering outstanding customer experiences. Note: the role is currently based in Airdrie; however, the business will be relocating to Falkirk in the coming months. Applicants must be able to accommodate this future change in location.
Key Responsibilities
- Regularly contact existing clients to promote new and seasonal products, encouraging increased spend and strengthening relationships
- Manage and maintain customer pricing, ensuring accuracy and commercial viability
- Conduct outbound calls to cold prospects and lapsed customers to generate new business opportunities
- Analyse customer purchasing trends to identify sales gaps and opportunities
- Keep customer records up to date, ensuring all information is accurate and compliant
What We're Looking For
- Previous experience in a customer service, account management, or sales-focused role
- Strong communication skills with confidence in making outbound calls
- Ability to build and maintain strong customer relationships
- Commercial awareness and attention to detail
- Comfortable analysing data and identifying opportunities for growth
Why Temp with Office Angels?
- Employed directly with Office Angels, meaning we're always on hand to ensure you're being well looked after
- Access to discount vouchers with many high street brands
- Eye care vouchers and money towards glasses should you require them for VDU purposes
- We can search for permanent work whilst you're in assignments and offer expert interview support and advice
- Weekly pay
- Pension scheme option (with employer contributions)
- 28 days paid annual leave (Based on a weekly accrual)
- Statutory Sick Pay in the unfortunate event you find yourself under the weather
- Access to our assistance programme that provides free, confidential, and independent advice on a range of issues including grief, stress, and legal issues
- Should you wish to pursue a different career path, we have several sister businesses which cover almost every sector and specialism
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website. Office Angels is an equal opportunities employer. We respect and appreciate people of all ethnicities, beliefs, orientations, identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Temporary Customer Service / Client Care Specialist in Airdrie, North Lanarkshire employer: Energy Jobline CVL
At Office Angels, we pride ourselves on being an excellent employer that values flexibility and employee well-being. As a Temporary Customer Service / Client Care Specialist in Airdrie, you will benefit from competitive pay, access to various perks including discount vouchers and eye care support, and the opportunity for career growth within our extensive network of sister businesses. Our inclusive work culture fosters personal development and ensures that every team member feels supported and appreciated.
StudySmarter Expert Advice🤫
We think this is how you could land Temporary Customer Service / Client Care Specialist in Airdrie, North Lanarkshire
✨Tip Number 1
Get to know the company before your interview! Research their values, products, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about building relationships, try role-playing with a friend or family member. This will boost your confidence and help you articulate your thoughts clearly during the interview.
✨Tip Number 3
Prepare some questions to ask at the end of your interview. This shows that you're engaged and eager to learn more about the role and the company. Plus, it gives you a chance to assess if it's the right fit for you!
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can leave a lasting impression and keep you on their radar. It’s a simple way to show your enthusiasm for the position.
We think you need these skills to ace Temporary Customer Service / Client Care Specialist in Airdrie, North Lanarkshire
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service / Client Care Specialist role. Highlight your relevant experience in customer service and sales, and show us how you can build strong relationships with clients.
Show Off Your Communication Skills:Since this role involves making outbound calls, it's crucial to demonstrate your strong communication skills. Use clear and confident language in your application to reflect your ability to engage with customers effectively.
Highlight Your Attention to Detail:We love candidates who pay attention to detail! Mention any experience you have with managing customer records or analysing data. This will show us that you can keep things accurate and compliant, which is key for this position.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter.
How to prepare for a job interview at Energy Jobline CVL
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Understand what makes a great customer experience and be ready to share examples from your past roles. This will show that you’re proactive and genuinely care about client satisfaction.
✨Practice Your Communication Skills
Since this role involves making outbound calls, practice your phone etiquette. You can do this by role-playing with a friend or family member. Focus on being clear, confident, and friendly, as these traits are essential for building strong customer relationships.
✨Research the Company and Its Products
Take some time to learn about the company and the products they offer. Being knowledgeable about their offerings will help you answer questions more effectively and demonstrate your enthusiasm for the role. Plus, it’ll give you a leg up when discussing how you can promote new and seasonal products.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewer. Inquire about the team dynamics, future plans for the company, or how success is measured in this role. This shows your interest and helps you gauge if the company is the right fit for you.
