At a Glance
- Tasks: Ensure smooth network operations and resolve customer issues with a proactive approach.
- Company: Join Gigaclear, a leading Fibre Broadband company transforming connectivity in the UK.
- Benefits: Enjoy 25 days holiday, health cash plan, flexible working, and generous pension contributions.
- Other info: Collaborative culture with excellent growth opportunities and fun social events.
- Why this job: Be part of a dynamic team making a real difference in community connectivity.
- Qualifications: Knowledge of home IT and networking; CompTIA Network+ is a plus.
The predicted salary is between 30000 - 40000 £ per year.
Network Operations looks after our customer network and is responsible for maintaining both the physical and logical services to our customers. Reporting to the NOC Manager, we’re a lean and efficient team who utilise peer-reviewed processes and supported tools and documentation to keep our customers' network live 24/7/365. Teamwork is paramount, and as such, we form strong bonds to ensure success not only for the company but for the individual members of our team.
The role of the NOC Engineer will be to ensure the healthy running of our LAN/WAN via reactive 1st line fault resolution, for example, customer home network, cabinet switches, and router issues, plus proactive work updating software and firmware. This role will be responsible for owning technical cases escalated from our Triage team, liaising with technicians and customers to ensure speedy resolutions within SLA. The NOC works on a shift basis covering Monday – Friday 7am to 9pm, and Saturdays & Sundays (including Bank Holidays) 9am to 5:30pm. There is also an on-call duty requirement (once every 2-4 weeks).
Key Responsibilities
- Complete day-to-day network administrative tasks
- Assist in the provisioning, managing, and auditing of new cabinets
- Create documentation to aid fault resolution
- Remote support of customers with ISP issues, troubleshooting Routers, CPEs, NTEs, and Switches
- Liaising with third-party contractors and other departments within Gigaclear
- Managing incidents across the network within SLA and responding to network events as notified by the monitoring platform
- Interaction via e-mail & telephone with our customers will form a major part of this position, and the successful candidate will be an able communicator with excellent written & verbal communication skills
- This person must be able to prioritise workload between multiple customer incidents or enquiries
Knowledge & Skills
- Knowledge of Home IT, for example, home networks, servers, email, Wi-Fi access points, Ethernet over power lines, etc.
- Network operation, including routing, VLANs, RSTP, Ethernet, is desirable
- Understanding Router/Switch configuration desirable
- Be able to work autonomously and within a team
- Previous work experience in a technical service desk environment is desirable
Qualifications
- Ideally CompTIA Network+ qualification or equivalent
- Degree qualification in a technology discipline, for example, Computer Science, Networks, IT, is desirable but not essential
Staff rewards, benefits and opportunities
Gigaclear is a growing Fibre Broadband (FTTP / FTTH) company, developing our fibre-to-the-premises broadband infrastructure to some of the most difficult to reach areas of the UK, empowering those communities with broadband to rival any city. We foster a collaborative, engaging culture that empowers staff to grow and maximise their skills. We want to challenge our people in a fair environment where hard work is rewarded and a path for progression is open to all.
- Generous employer pension; up to 8% matched contribution
- Income protection & life assurance
- 25 days holiday (plus bank holidays), holiday purchase scheme and Yay Days!
- Health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling & legal advice
- Unlimited access to online training and development content via our Learning Management System
- Long service benefits and monthly employee recognition
- Enhanced maternity and paternity provisions
- Flexible working environment
- Health & Wellbeing initiatives and company funded social events
Our Mission Empowering communities with brilliant broadband
Our Vision Connected Communities
Our Values Own it, Find the Right Way, Work Together, Win Together
Network Operations Centre (NOC) Engineer in Abingdon, Oxfordshire, United Kingdom employer: Energy Jobline CVL
At Gigaclear, we pride ourselves on being an exceptional employer, offering a dynamic work environment in Abingdon where teamwork and collaboration are at the heart of our operations. Our NOC Engineers benefit from generous rewards, including a competitive pension scheme, extensive training opportunities, and a strong focus on employee wellbeing, ensuring that every team member can thrive both personally and professionally. Join us in empowering communities with cutting-edge broadband while enjoying a supportive culture that values hard work and progression.
StudySmarter Expert Advice🤫
We think this is how you could land Network Operations Centre (NOC) Engineer in Abingdon, Oxfordshire, United Kingdom
✨Tip Number 1
Network with current NOC Engineers or professionals in the field. Reach out on LinkedIn or attend local tech meetups to get insider info about the role and company culture. This can give you a leg up when it comes to interviews!
✨Tip Number 2
Brush up on your technical skills, especially around LAN/WAN troubleshooting and router/switch configurations. Practising common scenarios can help you feel more confident during technical interviews.
✨Tip Number 3
Prepare for situational questions by thinking of examples from your past experiences where you successfully resolved network issues or worked as part of a team. We want to see how you handle pressure and collaborate with others!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our awesome team at Gigaclear.
We think you need these skills to ace Network Operations Centre (NOC) Engineer in Abingdon, Oxfordshire, United Kingdom
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the NOC Engineer role. Highlight your relevant experience with LAN/WAN, fault resolution, and any technical skills that match what we're looking for. This shows us you’re genuinely interested in the position!
Show Off Your Communication Skills:Since you'll be interacting with customers a lot, it’s crucial to demonstrate your written and verbal communication skills. Use clear and concise language in your application to reflect how you’d communicate with our customers.
Highlight Teamwork Experience:We value teamwork at StudySmarter, so don’t forget to mention any past experiences where you’ve successfully collaborated with others. Share examples of how you’ve contributed to team success, as this is key for us!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved!
How to prepare for a job interview at Energy Jobline CVL
✨Know Your Networks
Brush up on your knowledge of LAN/WAN, routing, and VLANs. Be ready to discuss how you would troubleshoot common network issues, as this will show your technical prowess and understanding of the role.
✨Communication is Key
Since you'll be interacting with customers regularly, practice explaining technical concepts in simple terms. This will demonstrate your ability to communicate effectively, which is crucial for a NOC Engineer.
✨Show Your Team Spirit
Emphasise your teamwork skills during the interview. Share examples of how you've collaborated with others to solve problems or improve processes, as this aligns with the company's value of working together.
✨Prepare for Real Scenarios
Think of potential scenarios you might face in the role, such as handling multiple incidents at once. Prepare to discuss how you would prioritise tasks and manage your time effectively under pressure.
