Service Technician in Ocean Village

Service Technician Southampton and West Sussex

About Us: Are you ready to embark on a career with a company that places both its employees and customers at the heart of everything they do? If you\’re a motivated, customer‑focused individual with a clean driving licence and a can‑do attitude, we want to hear from you. You\’re looking for a dedicated Service Technician position in the Southampton area and West Sussex, working Monday‑Friday shifts, covering customers in the local area. Medstrom has disrupted the market by providing proven and well‑evidenced products and services to its busy customers, helping to make a real difference to both their workload and, crucially, their patients\’ outcomes. Established in 2010, Medstrom has grown substantially by being patient‑focused to become the organization we are today, whilst maintaining an open culture and ethos. In 2022, Medstrom became an Employee Ownership Trust (EOT), giving each employee a vested interest in the company and allowing us all to contribute to and share in its success.

Benefits

• Competitive basic salary of up to £25,000, with estimated potential earnings of approx. £27,000 with on‑call payments
• Additional payments for on‑call duties
• Contributory pension scheme
• 33 days annual leave entitlement
• Discounts and cashback on shopping, supermarkets, and holidays as part of our rewards scheme
• Salary Sacrifice Schemes, including Cycle to Work
• Full induction with great training and support
• Receive a treat on your birthday
• Death in Service benefit provided
• Be a part of an Employee Ownership Trust (EOT) and the associated benefits of having a stake in the company

The Role

As a Service Technician, you\’ll be required to deliver an effective and timely maintenance service to customers. After training, this will include delivery and installation of products within agreed delivery times, repair and proactive maintenance of products, and support at the delivery stage to customers in various environments.

Main Responsibilities of the Role

• Deliver clean, ready‑to‑use products to, and around, customer sites within the Southampton and West Sussex areas
• Collect products after use and return to the service location for decontamination
• Disinfect, function check, repair, and electrical safety test products
• Complete records of testing, delivery, and collection
• Maintain available product stock and spare parts inventory
• Complete product modifications when requiredProvide product demonstrations and basic training to staff
• Maintain a clean and tidy work environment

Hours of Work

37.5 per week, working Monday to Friday. You will also be required to participate in an on‑call rota (once trained) to support the team and the customer. This is subject to an on‑call payment and additional payment for hours worked.

Qualifications and Experience Requirements

• Mechanical or electrical background desirable but not essential, as full training will be provided
• Full UK driving licence required (we use long wheelbase vans, but training and support to build confidence in manoeuvring these vehicles will be provided)
• Knowledge of Medstrom and/or other medical device products would be desirable, but not essential

Personal Requirements

• A proactive, can‑do attitude
• Excellent customer service skills
• Able to communicate effectively
• Ability to work under own initiative and follow procedures laid out by the business to achieve deadlines
• Basic knowledge of hygiene and safety rules
• Basic PC skills to include email and MS Office
• DBS checked (or the willingness to complete one)

Equal Opportunities

Webrecruit and Medstrom are equal opportunities employers, we value and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business, and we believe that the more inclusive our environments are, the better our work will be. Medstrom operates a zero‑tolerance policy on any harassment of any kind towards our colleagues. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Application

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