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- Tasks: Provide top-notch support for Microsoft Power Platform tools and troubleshoot technical issues.
- Company: Join a dynamic team at a high-growth Microsoft Solutions Partner.
- Benefits: Enjoy a competitive salary, hybrid working, and generous holiday allowance.
- Other info: Be part of an award-winning culture with excellent career growth opportunities.
- Why this job: Make a real impact by enhancing customer experiences with innovative tech solutions.
- Qualifications: Experience in technical support and familiarity with Power Platform tools is a plus.
The predicted salary is between 45000 - 50000 £ per year.
Microsoft Power Platform Support Engineer
£45,000 - £50,000 + industry-leading benefits
- Full-Time | Microsoft Solutions Partner
- 9-day fortnight – every other Friday off
- Hybrid working – work from home, a regional hub, or our modern Reading office
- Private Medical Insurance (Vitality Health)
- Medical Cash Plan (Medicash)
- Income Protection and Death in Service (YuLife)
- 25-28 days holiday (increases with tenure) + birthday off
- EV car scheme
- Cycle to Work
- Gym discounts
- Costco membership
- Buy/sell up to 10 days holiday annually
- Pension scheme – 5.5% employer / 4% employee
- Employee Assistance Programme
- Professional & personal training budget
- Quarterly check-ins & ongoing development support
- Recognition & reward programmes – including spot bonuses and long-service awards
- Award-winning culture – recognised as a Great Place to Work across multiple categories
About the Role
We're hiring a Microsoft Power Platform Support Engineer to help deliver outstanding support to our growing customer base. If you're passionate about solving problems and delivering excellent customer experiences, this is a great opportunity to join a dynamic team within a high-growth Microsoft partner. You'll be providing 2nd/3rd line support for customers using Microsoft Power Platform tools (Power Apps, Power Automate, Power BI) and supporting related environments like Microsoft Dynamics 365.
Key Responsibilities
- Troubleshoot technical issues across Microsoft Power Platform tools
- Provide clear, professional support to customers via ticketing systems and meetings
- Collaborate with development and consulting teams on escalations
- Track and document issues effectively to ensure timely resolutions
- Stay up to date on platform updates and share insights with customers and team
- Contribute to service improvement and internal knowledge base
Ideal Skills & Experience
- Experience in a troubleshooting, technical support or similar based position
- Experience supporting Power Platform (Power Apps, Power Automate or Power BI)
- Exposure to Microsoft Dynamics 365 (strong plus, not essential)
- Strong troubleshooting and customer service skills
- Knowledge of SQL and databases is advantageous
- Familiar with ticketing and CRM systems
- Excellent written and verbal communication skills
- Self-motivated, team-oriented and eager to learn
Location & Working Style
Remote - UK. Onboarding will involve some in-office time; typically 1-2 in-person team meetings per month.
Power Platform Support Engineer in Reading, United Kingdom employer: Energy Jobline ATTB
Contact Detail:
Energy Jobline ATTB Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Power Platform Support Engineer in Reading, United Kingdom
✨Tip Number 1
Network like a pro! Reach out to current employees at the company through LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Power Platform Support Engineer role.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss troubleshooting scenarios related to Power Apps, Power Automate, and Power BI. We want to see your problem-solving skills in action!
✨Tip Number 3
Show off your passion for customer service! During interviews, share examples of how you've gone above and beyond to help customers in previous roles. This will highlight your commitment to delivering excellent support.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Power Platform Support Engineer in Reading, United Kingdom
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Power Platform Support Engineer role. Highlight your experience with Microsoft Power Platform tools and any relevant technical support roles you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about solving problems and delivering excellent customer experiences. Let us know how you can contribute to our dynamic team and why you want to work with us.
Showcase Your Communication Skills: Since this role involves providing clear support to customers, make sure your written application reflects your communication skills. Keep it professional yet friendly, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you get all the updates directly from us. Plus, it’s super easy to do!
How to prepare for a job interview at Energy Jobline ATTB
✨Know Your Power Platform Inside Out
Make sure you brush up on your knowledge of Microsoft Power Platform tools like Power Apps, Power Automate, and Power BI. Be ready to discuss how you've used these tools in the past and any troubleshooting experiences you've had. This will show that you're not just familiar with the platform but also passionate about it.
✨Show Off Your Customer Service Skills
Since this role involves providing support to customers, be prepared to share examples of how you've delivered excellent customer service in previous positions. Think about specific situations where you resolved issues or improved customer satisfaction, as this will highlight your problem-solving abilities.
✨Familiarise Yourself with Ticketing Systems
Understanding ticketing and CRM systems is crucial for this role. If you have experience with any specific systems, mention them during the interview. If not, do a bit of research on common ticketing systems used in tech support to demonstrate your willingness to learn and adapt.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of your interview. This could be about the team culture, ongoing training opportunities, or how they measure success in the role. Asking questions shows your interest in the position and helps you determine if it's the right fit for you.