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- Tasks: Provide personalised energy advice to vulnerable households and manage a full caseload.
- Company: Join a Norwich-based charity focused on transforming lives through community support.
- Benefits: Enjoy a competitive salary, 23 days leave, and the chance for a four-day work week.
- Other info: Dynamic role with opportunities for professional growth and community impact.
- Why this job: Make a real difference by helping families reduce energy bills and combat fuel poverty.
- Qualifications: Experience in providing support to individuals facing hardship, especially in energy or financial services.
The predicted salary is between 26000 - 26000 £ per year.
Location: Norwich, fully on-site
Hours: 37 per week (subject to Four Day Week scheme after probation)
Contract: Fixed Term until 31st March 2028 (subject to funding)
Salary: £26,000
Leave: 23 days p.a. + bank holidays
Application Deadline: Friday 15th May 2026
Interview Date: Week Commencing 18th May 2026
Reports to: Support Services Manager
About the Role
As an Energy Advisor within the Future Support service, you will deliver the Norwich Energy Project, providing personalised energy advice and practical support to vulnerable households across Norwich. You will manage a full caseload, offering one-to-one guidance to help reduce energy bills, improve energy efficiency, and build long-term resilience against fuel poverty. This role involves supporting clients with tariff switching, understanding energy bills, smart meter use, energy debt, and practical behaviour change. You will also advocate on behalf of clients with energy providers, distribute energy-saving items where appropriate, deliver community workshops, and embed energy awareness across the wider organisation through staff training and partnership working.
Key Responsibilities
- Provide one-to-one energy advice and support to vulnerable households
- Manage a full caseload, conducting energy assessments and developing tailored action plans
- Support clients with tariff switching, bill analysis, smart meter use, and reducing energy consumption
- Advocate with utility providers to resolve issues and establish manageable payment plans
- Deliver workshops and community sessions to build energy confidence and practical skills
- Distribute energy-saving items to eligible households and provide guidance on their use
- Train and support frontline staff to identify energy issues and make appropriate referrals
- Maintain accurate case notes, records, and monitoring data to evidence outcomes
- Ensure safeguarding, data protection, health & safety, and lone-working compliance
About You
You have substantial experience providing personalised advice and support to individuals facing hardship, ideally within energy, financial resilience, or welfare-related services. You understand fuel poverty, energy billing systems, tariff switching, smart meters, and practical ways households can reduce costs and consumption. You are confident managing a diverse caseload, delivering one-to-one sessions, and developing tailored action plans that address both immediate energy crises and longer-term resilience. You can explain complex information clearly and accessibly, building trusting relationships that empower clients to manage their energy confidently and sustainably. You are proactive, resourceful, and a strong advocate for those you support, able to work both independently and collaboratively to deliver high-quality, coordinated services.
About Future Projects
We are a Norwich-based charity helping people transform their lives through education, health & wellbeing, skills, and employment services. Our work focuses on supporting those facing social exclusion and poverty through tailored, community-based services. We are a Real Living Wage, Confident, and Four Day Week Gold Standard employer. Our staff work the 100:80:100 model of the 4-day working week, meaning they deliver 100% of their output in 80% of their contracted hours while receiving 100% pay. The role holder will be eligible to opt into this scheme following successful completion of probation and a six-month review.
Additional Information
- No line management responsibilities
- DBS check and right to work in the UK required
- Evening and weekend work may be required occasionally
- Induction and safeguarding training provided
- We are a Living Wage, Confident, and Equal Opportunities employer
Four Day Working Week: Fully on-site
Energy Advisor in Bowthorpe, gb in Norwich employer: Energy Jobline ATTB
Contact Detail:
Energy Jobline ATTB Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Energy Advisor in Bowthorpe, gb in Norwich
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even lead to referrals, which can be a game-changer in landing that Energy Advisor role.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to energy advice and client support. Role-play with a friend or use online resources to boost your confidence and refine your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our mission to support vulnerable households in Norwich.
We think you need these skills to ace Energy Advisor in Bowthorpe, gb in Norwich
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the Energy Advisor role. Use keywords from the job description to show we’re on the same page and you understand what we’re looking for.
Showcase Your Experience: Don’t just list your previous jobs; share specific examples of how you’ve provided personalised advice and support. We want to see how you’ve made a difference in people’s lives, especially in energy-related contexts.
Be Clear and Concise: Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your passion for helping vulnerable households shines through in your application.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way to ensure it gets into the right hands and helps us get to know you better!
How to prepare for a job interview at Energy Jobline ATTB
✨Know Your Stuff
Make sure you brush up on your knowledge about energy efficiency, tariff switching, and fuel poverty. Familiarise yourself with common energy billing systems and be ready to discuss how you can help clients navigate these issues.
✨Showcase Your Experience
Prepare specific examples from your past work where you've provided personalised advice or support to individuals facing hardship. Highlight your ability to manage a caseload and develop tailored action plans that have made a real difference.
✨Practice Clear Communication
Since the role involves explaining complex information, practice articulating your thoughts clearly and simply. You might even want to do a mock interview with a friend to get comfortable with this aspect.
✨Demonstrate Your Advocacy Skills
Be ready to discuss how you've advocated for clients in the past. Think of examples where you've successfully resolved issues with utility providers or helped clients establish manageable payment plans.