Water Meter Installer

With the increased demand for water meters from our customers, we are seeking dedicated and skilled Water Meter Installers to join our team. Working with our amazing Metering Team you will be responsible for the installation of smart water meters inside our customers' properties. You will be an ambassador for our brand providing an unrivalled Customer Service, responsible for providing appropriate communication and guidance to customers on the installation process, water usage and getting the most from their smart meters.

This role requires a competent person with attention to detail and core plumbing skills. Despite being a remote worker, you won't be alone. You'll be a key player in a team that thrives on collaboration, with regular face-to-face team meetings that foster a friendly and relaxed atmosphere. You will also have the support of our Technical Managers who are always there to come out and offer a helping hand or assistance. No day is the same, and you'll be given endless opportunities to shine. Health and Safety is important to us too, which means you will ensure that all health and safety checks are carried out before undertaking any work.

• Install new water meters according to specifications and regulations.
• Conduct routine maintenance and repairs on existing water meters.
• Ensure all installations comply with safety standards and local regulations.
• Maintain accurate records of work performed and materials used.
• Collaborate with other team members to ensure timely completion of projects.
• Respond to customer inquiries and provide excellent service during installations.

You’ll be provided with a company van and all the tools and PPE to be successful in the role.

We’re looking for you to have recently passed your plumbing qualifications and to be passionate about delivering a great customer experience to our customers.

• NVQ Level 2 in Plumbing or equivalent
• Basic understanding of IT systems and use of apps
• Customer Service Skills/Experience
• Excellent problem-solving skills and attention to detail.
• Strong communication skills, both verbal and written.
• Ability to work on your own.
• A valid Full UK Manual driving licence required for travel between job sites.

Here at Northumbrian Water/Essex & Suffolk Water, we embrace and value Diversity, Inclusion and Equity, and encourage all colleagues to bring their most authentic self to work.

Our colleague network groups include our Rainbow Support Network (LGBTQIA+), REACH (Race, Ethnicity, and Cultural Heritage), WiSTEM (Women in STEM) and Thisability (disability and neurodiversity) networks. They provide a safe space for colleagues from diverse backgrounds, welcoming all colleagues regardless of their personal characteristics to participate in valuable conversation that improves our organisational awareness, understanding and inclusivity.

We encourage and welcome all applications, as we strive to be an equal opportunity employer, committed to having diverse communities represented within all our teams, structures, and organisation.

Please note this role will require a DBS to be completed prior to employment. NWG are an inclusive employer who support the rehabilitation of offenders, we will not, however consider candidates who have certain unspent convictions to ensure our commitment to fostering a safe and secure working environment for all OR colleagues, suppliers, customers and third parties. This role has also been defined as a safety or security critical role and as a condition of a formal offer of employment you’ll be required to undergo a drug and alcohol test.

Prospective employees and agency workers in defined safety and security critical roles will be required to undertake a drug and alcohol test after the job offer has been made. This will be prior to or within four weeks of their start date. Prospective employees and agency workers who fail a pre-employment urine drug screen will have their sample analysed by the Company appointed laboratory as a matter of course. Failing a pre-employment drugs or alcohol test may lead to the job offer being revoked.

Here at NWG we strive to make Northumbrian Water Group (NWG) a Great Place to Work, for all. We embrace and value Diversity, Inclusion and Equity and encourage you to bring your full self to work. As an equal opportunity employer we’re committed to having a diverse community represented across our business.

We’re aware that not everyone will have every skill listed in the job description, however if you have some of the skills listed, we’d encourage you to apply.

Our purpose at NWG is caring for the essential needs of our communities and environment, now and for generations to come. We do this by providing reliable and affordable water and wastewater services for our customers. We make a positive difference by operating efficiently and investing prudently, to maintain a sustainable and resilient business. Our vision is to be the national leader in the provision of sustainable water and wastewater services.

We’re a Great Place to Work because of the amazing people who work for us, and to say thank you we offer a range of benefits to colleagues. Our 'Tap Into' benefits include:

• Generous holiday entitlement starting at 23 days, plus bank holidays and additional time off on Christmas Eve and New Year’s Eve. There’s also the option to buy or sell holidays.
• Company pension scheme, where we’ll double match your contributions up to an employer contribution of 11%.
• Free access to local attractions.
• A fantastic discount scheme, with savings on days out, shopping, travel and more.
• Award winning 'Living Well' wellbeing support, including access to a digital GP service for you and your family members.
• Support with sustainable travel - through salary sacrifice cars and a cycle to work scheme.
• Financial wellbeing support - access our community savings scheme, financial education and low cost loans through Salary Finance.
• We also provide 4 x Life Assurance and an Income Protection Scheme.
• Support with your development - we offer a range of development opportunities, can support you through an interest free qualification loan and we’ll even pay for any relevant professional body subscription.

NWG (Northumbrian Water Group) provides water and sewerage services to 2.7 million people in the North East of England as Northumbrian Water, and water services to 1.5 million people in the South East of England as Essex & Suffolk Water. We are proud to serve our customers and we’re committed to delivering great service, putting our customers at the heart of everything we do.

Our values describe our main principles, qualities and attributes. They are the guiding principles which define who we are, what we do and how we do it. They make us different from our competitors and guide our decisions and actions to drive us towards our vision.

• Results Driven: We take responsibility for achieving excellent business results.
• Ethical: We are open and honest and meet our commitments with a responsible approach to the environment and our communities.
• Customer Focused: We aim to exceed the expectations of our internal and external customers.
• Innovative: We continuously strive for innovative and better ways to deliver our business.
• One Team: We work together consistently, promoting co-operation, to achieve our corporate objectives.