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- Tasks: Support sales and customer service processes for Data Center operations across EMEA.
- Company: Join bp, a leader in sustainable energy solutions with over 100 years of experience.
- Benefits: Flexible working options, modern office spaces, and opportunities for personal growth.
- Why this job: Be a key player in driving customer satisfaction and business performance in a dynamic environment.
- Qualifications: Degree in engineering preferred; experience in IT hardware or data centre operations is a plus.
- Other info: Diverse and inclusive workplace with a commitment to employee development.
The predicted salary is between 28800 - 43200 £ per year.
Overview
Join to apply for the Sales & Customer Service Support Specialist EMEA role at Energy Job Search.
Job status: 4 days ago – Be among the first 25 applicants.
Job Description
Our purpose is to deliver energy to the world, today and tomorrow. For over 100 years, bp has focused on discovering, developing, and producing oil and gas in the nations where we operate. We are one of the few companies globally that can provide governments and customers with an integrated energy offering. Delivering our strategy sustainably is fundamental to achieving our ambition to be a net zero company by 2050 or sooner.
About The Opportunity
We are looking for a Sales & Customer Service Support Specialist EMEA, who will be responsible for supporting Data Center (DC) business processes ensuring end-to-end smooth O2C transactions to achieve annual commercial targets. In this role, you will also have the opportunity to be a key contact point to existing and new DC customers, coordinate internally to solve their inquiries and achieve the highest customers\\\’ satisfaction.
About The Role
In more detail, some of your key job accountabilities will be:
- Develop lead generation strategy to improve business performance within the region.
- Sales Customer Pipeline – liaise with the regional team to create and monitor annual sales plan for the region.
- Organise and manage DC customer meetings as identified in the regional marketing event plan, liaising with regional team or as agreed support the global marketing team in implementation of globally organised events.
- Attend Data Center events across the region to generate new prospects and strengthen existing customer and partner relationships.
- Participate in cross functional meetings with Global Supply Chain, Technology and other functions.
- Support the integration of processes through developing effective working relationships with internal and external stakeholders to effectively execute business process improvement projects.
- Resolve issues arising in the systems and recommend changes to address the root cause of the problem appropriately.
- Use developing technical expertise to identify and articulate risks and issues, supporting the team in analysing and measuring the effectiveness of existing business processes and suggesting appropriate interventions and opportunities.
- Drive continuous improvement through strategic projects, coordinating the development of business process management tools and methodologies to more effectively deliver business process improvements.
- Reporting effectiveness of key initiatives/activities and/or management of business process improvements, ensuring a simple, standard and consistent approach to reporting.
- Develop and maintain up-to-date knowledge of bp\\\’s standards and procedures.
- Comply with bp\\\’s Code of Conduct and model our beliefs.
Education
About you
- Degree in mechanical or electrical engineering preferred, but not necessary.
Experience
- IT hardware procurement or sales, data centre operations, HVAC experience, water management experience, engineering design and construction experience
Knowledge
- Servers and IT hardware, Data Centres, HVAC systems, Water Treatment
Why join our team?
We support our people to learn and grow in a diverse and challenging environment. We believe that our team is strengthened by diversity. We are committed to crafting an inclusive environment in which everyone is respected and treated fairly. There are many aspects of our employees\\\’ lives that are meaningful, so we offer benefits to enable your work to fit with your life. These benefits can include flexible working options, collaboration spaces in a modern office environment, and many others!
Travel Requirement
Up to 25% travel should be expected with this role
Relocation Assistance
This role is not eligible for relocation
Remote Type
This position is a hybrid of office/remote working
Skills
Business Acumen, Coaching, Commercial Acumen, Commercial performance, Construction, Consultative selling skills, customer and competitor understanding, Customer Profitability, Customer promise execution, Customer Training, Customer Value Proposition, Data Center Operations, Digital Fluency, Engineering Design, HVAC Systems, Internal alignment, IT Hardware, IT Hardware Support, IT Procurement, Managing strategic partnerships, market, Negotiation planning and preparation, Offer and product knowledge, Offer execution and growth
Legal Disclaimer
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp\\\’s recruiting process. If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.
If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Sales and Business Development
Industries
- Staffing and Recruiting
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Sales & Customer Service Support Specialist EMEA employer: Energy Job Search
Contact Detail:
Energy Job Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales & Customer Service Support Specialist EMEA
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. The more connections you make, the better your chances of landing that Sales & Customer Service Support Specialist role.
✨Tip Number 2
Prepare for interviews by researching bp and their values. Understand their commitment to sustainability and how it relates to the role. This will show you're genuinely interested and ready to contribute to their mission.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills in IT hardware procurement or data centre operations can benefit bp. Tailor your experiences to highlight your fit for the Sales & Customer Service Support Specialist position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Sales & Customer Service Support Specialist EMEA
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Sales & Customer Service Support Specialist role. Highlight your relevant experience in IT hardware procurement or data centre operations, as this will show us you understand what we're looking for.
Showcase Your Skills: We want to see your skills in action! Use specific examples from your past experiences that demonstrate your business acumen and consultative selling skills. This will help us understand how you can contribute to our team.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid jargon and make sure your key points stand out. This will make it easier for us to see your potential.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Energy Job Search
✨Know Your Stuff
Make sure you brush up on your knowledge of data centre operations, IT hardware, and HVAC systems. Being able to speak confidently about these topics will show that you're serious about the role and understand the industry.
✨Showcase Your Customer Service Skills
Since this role involves liaising with customers, be prepared to share examples of how you've successfully handled customer inquiries or resolved issues in the past. Highlighting your consultative selling skills can really set you apart.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like managing a difficult customer or coordinating with internal teams. Practising your responses to these scenarios can help you feel more confident during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing projects, or how success is measured in this role. This shows your genuine interest and helps you assess if the company is the right fit for you.