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- Tasks: Deliver exceptional customer service and support across various channels.
- Company: E.ON Next is dedicated to providing industry-leading customer experiences while caring for our planet.
- Benefits: Enjoy flexible working, career progression, 26 days annual leave, and free snacks in the office.
- Why this job: Join a supportive team focused on making a difference and delivering outstanding service.
- Qualifications: Passion for customer experience, strong communication skills, and a proactive mindset are essential.
- Other info: Full training provided; opportunities for career advancement with competitive salary growth.
The predicted salary is between 24983 - 26856 £ per year.
At E.ON Next, the most important things to us are our people, our customers, our business and our planet. We want to be nothing less than industry-leading, known for giving our customers an experience they can rave about with our brilliant service. Being there for our customers, and delivering excellent service which shines through on platforms like Trustpilot, is something we're obsessed with. At E.ON Next, everyone is an Energy Specialist and, no matter your role, we all work together to support our customers.
As an Energy Specialist, you'll be part of our customer operations and have the most important job - wowing our customers. You'll own the customer experience end to end and consistently deliver exceptional service, taking full responsibility for your customer's journey.
Here's a taste of what you'll be doing:
- Provide exceptional customer service over the phone and via email
- Support customers with everything from billing to meter exchanges, making our customers happy with every interaction
- Handle a variety of challenges with empathy, going the extra mile to offer fantastic solutions
- Thrive in a fast-paced environment, supported by state-of-the-art technology and a team that always has your back
What we need from you:
- Passionate about delivering an exceptional customer experience
- Resilient and excited to tackle complex problems
- Great communicator with strong English skills (written and verbal)
- A team player who thrives in a fast-paced environment
- Confident in making decisions and embracing change
It would also be great if you had:
- Previous customer service experience (don't worry if you're new to energy, we'll provide full training)
- A proactive mindset and a passion for making a difference
Here's what else you need to know:
- This role may close earlier due to high application volumes.
- The starting salary for this role is £24,983.
- We have created specialist pathways to help you progress your career.
- Our Flexible and Hybrid ways of working bring together the best of remote and hub-based working.
- We work Monday - Friday 9am - 5pm, and you'll spend 2-3 days a week with your team in our hubs.
- We’ve won awards for our flexible and family friendly working ways of working.
- We have supportive inclusion networks, a market leading benefits package and family friendly policies including paid fertility leave, neonatal leave and equal parent leave.
- You will enjoy 26 days of annual leave plus bank holidays.
- You can also buy another 2 weeks' holiday and there is our generous pension contribution to secure your future.
- We guarantee time off work to celebrate your Birthday.
Please note: DBS check and right to work - for successful candidates, a basic DBS check will be required. Unfortunately, this role is not sponsorable under the UKVI points-based system.
Contract options - we offer full-time (37 hours) and part-time contracts (minimum of 30 hours per week).
If you are invited to a Discovery Day, it will take place at our Nottingham City Centre hub. Should your application be successful, the initial 8 week training will also be conducted at our Nottingham City Centre hub, in which you will be expected to attend the office 3 times a week, with the other 2 days being remote.
We're committed to equal opportunities and actively promote a diverse and inclusive working environment, where everyone can be their best.
Energy Specialist RES - Nottingham employer: Energy Job Search
Contact Detail:
Energy Job Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Energy Specialist RES - Nottingham
✨Tip Number 1
Familiarise yourself with E.ON Next's values and customer service philosophy. Understanding their commitment to exceptional customer experiences will help you align your approach during interviews and discussions.
✨Tip Number 2
Prepare to showcase your problem-solving skills. Think of specific examples from your past experiences where you've successfully tackled complex issues, as this role requires resilience and a proactive mindset.
✨Tip Number 3
Practice your communication skills, both verbal and written. Since the role involves interacting with customers via phone and email, being able to convey information clearly and empathetically is crucial.
✨Tip Number 4
Demonstrate your ability to work in a team and thrive in a fast-paced environment. Share examples of how you've collaborated with others to achieve common goals, as teamwork is essential at E.ON Next.
We think you need these skills to ace Energy Specialist RES - Nottingham
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand what E.ON Next is looking for in an Energy Specialist. Pay attention to the key responsibilities and required skills, such as customer service experience and strong communication abilities.
Tailor Your CV: Customise your CV to highlight relevant experiences that align with the role. Emphasise any previous customer service roles and showcase your ability to handle complex problems and deliver exceptional service.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer service and your proactive mindset. Use specific examples from your past experiences to demonstrate how you can contribute to E.ON Next's mission of providing outstanding customer experiences.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at Energy Job Search
✨Show Your Passion for Customer Service
E.ON Next is all about delivering exceptional customer experiences. Make sure to express your enthusiasm for helping customers and share any relevant experiences where you went above and beyond to assist someone.
✨Demonstrate Resilience and Problem-Solving Skills
The role requires tackling complex problems with a positive attitude. Prepare examples of challenges you've faced in previous roles and how you overcame them, showcasing your resilience and ability to think on your feet.
✨Communicate Clearly and Confidently
Strong communication skills are essential for this position. Practice articulating your thoughts clearly and confidently, both verbally and in writing. Consider doing mock interviews to refine your delivery.
✨Emphasise Teamwork and Adaptability
E.ON Next values collaboration and adaptability in a fast-paced environment. Be ready to discuss how you've worked effectively in teams and adapted to changes in previous roles, highlighting your team player mentality.