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- Tasks: Support training services, handle customer enquiries, and contribute to marketing activities.
- Company: Join the Energy Institute, a leading charity focused on a sustainable energy future.
- Benefits: Enjoy a compressed working scheme, training opportunities, and a vibrant office culture.
- Why this job: Make a real impact in the energy sector while developing your skills in a supportive environment.
- Qualifications: Customer service experience, strong communication skills, and proficiency in Microsoft Office 365 required.
- Other info: This is a 12-month maternity cover contract with potential for growth.
The predicted salary is between 30000 - 42000 £ per year.
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This range is provided by Energy Institute. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
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Do you want to play a part in supporting professionals working across the energy industry to meet society’s energy needs and tackle climate change?
We’re looking for an enthusiastic, customer-focused, proactive individual to support the administration and operation of a range of EI Academy (training) services and contribute to the marketing activities and business development of the EI Academy portfolio. The ideal candidate will have excellent communication and interpersonal skills, customer service experience, a strong attention to detail, and an ability to multitask.
This role is a maternity cover, fixed term contract (FTC) of 12 months.
Who we are:
The EI is the chartered professional membership body for people who work across the world of energy. Our purpose is creating a better energy future for our members and society by accelerating a just global transition to net zero. We do this by attracting and developing the diverse future energy workforce; informing energy decision-making through convening expertise and advice; and enabling industry and consumers to make energy lower carbon, safer and more efficient.
At the EI we endeavour to find talent that will live and breathe our values. The staff team and our extensive network of volunteers pursue their work in line with a set of values reflecting the culture of the organisation: we are inclusive by treating each other with care and respect; we build trust through open and professional collaboration; and we are passionate about making a difference.
A registered charity, incorporated by Royal Charter in 2003 but with heritage dating back more than a century, the EI is licensed to offer professional registration as Chartered Energy Engineer, Chartered Environmentalist and, uniquely, Chartered Energy Manager status. It is also home to a range of collaborative initiatives, including the G+ Global Offshore Wind Health and Safety Organisation, SafetyOn and POWERful Women. We host the annual International Energy Week, International Energy Awards, publish the annual Statistical Review of World Energy, the Energy Barometer, weekly New Energy World Magazine, and provide the Toolbox web app helping the energy workforce learn lessons from incidents and get home safe.
What you’ll do:
You’ll be solely responsible for the administration and operation of a range of EI Academy (training) services, resolve customer enquiries and contribute to the marketing activities and business development of the EI Academy portfolio, under the direction of the Director of Professional Development.
Key responsibilities include:
1. Acting as first point of contact and customer service representative for training enquiries, delivering excellent service and upselling across the portfolio wherever possible.
2. Process all training bookings and payments, manage bad debts and ensure financial accuracy at all times.
3. Conducting efficient administration, with responsibility for establishing, documenting and improving processes and procedures across the team.
4. Ensuring all scheduled courses run at profit, through the close monitoring of bookings, targets and rigorous lead follow-up.
5. Coordinating the logistical arrangements for the delivery of classroom courses, including liaison with venues and trainers.
6. Contributing to the training team’s marketing, business development and quality strategies.
7. Developing procedures for evaluating, analysing and acting upon feedback, including liaising with various training portfolio leads, trainers and delegates regarding actions to be taken.
The knowledge, experience, and qualifications you need:
• Previous experience in a customer-facing administrative position is preferred.
• Strong organisational and time management skills.
• Highly motivated, with ability to work independently
• Strong communication and interpersonal skills and openness to feedback
• Customer-focused mindset with proven experience in customer service
• Keen attention to detail with ability to multitask effectively across projects and processes.
• Proficiency in Microsoft Office 365 (Outlook Word, Excel, PowerPoint).
• Ability to handle protected information with confidentiality and professionalism.
• Understanding of the energy industry and energy transition
• Experience using a membership CRM/database system or similar
• Knowledge of GDPR protection policies
• Compressed working scheme – extended daily hours in return for every other Friday off
• Training and professional development opportunities
• Season Ticket Loan
• Great office culture
To apply, please send a CV and covering letter (no more than one side) to lmalley@energyinst.org by Wednesday 28 May 2025. Interviews will take place the w/c 2 June 2025.
Seniority level
- Entry level
Employment type
- Contract
Job function
- Administrative and Customer Service
Industries
- Non-profit Organizations and Services for Renewable Energy
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Training Officer (Maternity Cover) employer: Energy Institute
Contact Detail:
Energy Institute Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Training Officer (Maternity Cover)
✨Tip Number 1
Familiarise yourself with the energy industry and current trends, especially around climate change and energy transition. This knowledge will not only help you in interviews but also show your genuine interest in the role and the organisation.
✨Tip Number 2
Highlight your customer service experience by preparing specific examples of how you've successfully resolved customer enquiries or improved processes in previous roles. This will demonstrate your proactive approach and ability to multitask effectively.
✨Tip Number 3
Network with professionals in the energy sector, particularly those involved with training and development. Engaging with them on platforms like LinkedIn can provide insights into the role and may even lead to referrals.
✨Tip Number 4
Prepare to discuss your organisational skills and attention to detail during the interview. Consider sharing examples of how you've managed multiple projects or tasks simultaneously, as this is crucial for the role.
We think you need these skills to ace Training Officer (Maternity Cover)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration. Emphasise any roles where you demonstrated strong organisational skills and attention to detail, as these are key for the Training Officer position.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the energy industry. Mention specific examples of how your skills align with the responsibilities outlined in the job description, particularly in customer service and training administration.
Showcase Relevant Skills: Highlight your proficiency in Microsoft Office 365 and any experience with CRM systems. If you have knowledge of GDPR policies or the energy sector, make sure to include that as well, as it will strengthen your application.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Energy Institute
✨Show Your Customer Service Skills
Since the role involves being the first point of contact for training enquiries, it's crucial to demonstrate your customer service experience. Prepare examples of how you've successfully resolved customer issues or upsold services in previous roles.
✨Highlight Your Organisational Skills
The job requires strong organisational and time management skills. Be ready to discuss how you manage multiple tasks and ensure accuracy in your work. Consider sharing specific tools or methods you use to stay organised.
✨Demonstrate Your Knowledge of the Energy Industry
Understanding the energy industry and its transition is key for this position. Brush up on current trends and challenges in the sector, and be prepared to discuss how your knowledge can contribute to the EI Academy's goals.
✨Prepare for Process Improvement Discussions
You'll be responsible for establishing and improving processes within the team. Think about past experiences where you've identified inefficiencies and implemented changes. Be ready to share these examples during the interview.