Training Officer (Maternity Cover) in London

Do you want to play a part in supporting professionals working across the energy industry to meet society's energy needs and tackle climate change? We're looking for an enthusiastic, customer-focused, proactive individual to support the administration and operation of a range of EI Academy (training) services and contribute to the marketing activities and business development of the EI Academy portfolio. The ideal candidate will have excellent communication and interpersonal skills, customer service experience, a strong attention to detail, and an ability to multitask. This role is a maternity cover, fixed term contract (FTC) of 12 months.

Who we are:

The EI is the chartered professional membership body for people who work across the world of energy. Our purpose is creating a better energy future for our members and society by accelerating a just global transition to net zero. We do this by attracting and developing the diverse future energy workforce; informing energy decision-making through convening expertise and advice; and enabling industry and consumers to make energy lower carbon, safer and more efficient.

At the EI we endeavour to find talent that will live and breathe our values. The staff team and our extensive network of volunteers pursue their work in line with a set of values reflecting the culture of the organisation: we are inclusive by treating each other with care and respect; we build trust through open and professional collaboration; and we are passionate about making a difference.

A registered charity, incorporated by Royal Charter in 2003 but with heritage dating back more than a century, the EI is licensed to offer professional registration as Chartered Energy Engineer, Chartered Environmentalist and, uniquely, Chartered Energy Manager status. It is also home to a range of collaborative initiatives, including the G+ Global Offshore Wind Health and Safety Organisation, SafetyOn and POWERful Women. We host the annual International Energy Week, International Energy Awards, publish the annual Statistical Review of World Energy, the Energy Barometer, weekly New Energy World Magazine, and provide the Toolbox web app helping the energy workforce learn lessons from incidents and get home safe.

What you'll do:

• You'll be solely responsible for the administration and operation of a range of EI Academy (training) services, resolve customer enquiries and contribute to the marketing activities and business development of the EI Academy portfolio, under the direction of the Director of Professional Development.
• Acting as first point of contact and customer service representative for training enquiries, delivering excellent service and upselling across the portfolio wherever possible.
• Process all training bookings and payments, manage bad debts and ensure financial accuracy at all times.
• Conducting efficient administration, with responsibility for establishing, documenting and improving processes and procedures across the team.
• Ensuring all scheduled courses run at profit, through the close monitoring of bookings, targets and rigorous lead follow-up.
• Coordinating the logistical arrangements for the delivery of classroom courses, including liaison with venues and trainers.
• Contributing to the training team's marketing, business development and quality strategies.
• Developing procedures for evaluating, analysing and acting upon feedback, including liaising with various training portfolio leads, trainers and delegates regarding actions to be taken.

The knowledge, experience, and qualifications you need:

• Previous experience in a customer-facing administrative position is preferred.
• Strong organisational and time management skills.
• Highly motivated, with ability to work independently.
• Strong communication and interpersonal skills and openness to feedback.
• Customer-focused mindset with proven experience in customer service.
• Keen attention to detail with ability to multitask effectively across projects and processes.
• Proficiency in Microsoft Office 365 (Outlook Word, Excel, PowerPoint).
• Ability to handle protected information with confidentiality and professionalism.
• Understanding of the energy industry and energy transition.
• Experience using a membership CRM/database system or similar.
• Knowledge of GDPR protection policies.

Compressed working scheme – extended daily hours in return for every other Friday off. Training and professional development opportunities. Season Ticket Loan. Great office culture.

To apply, please send a CV and covering letter (no more than one side) to lmalley@energyinst.org by Wednesday 28 May 2025. Interviews will take place the w/c 2 June 2025.

Seniority level: Entry level. Employment type: Contract. Job function: Administrative and Customer Service. Industries: Non-profit Organizations and Services for Renewable Energy.