At a Glance
- Tasks: Manage and grow customer relationships across EMEA in the energy sector.
- Company: Join a leading software company focused on sustainable energy solutions.
- Benefits: Flexible remote work, competitive salary, and opportunities for professional growth.
- Other info: Diverse and inclusive workplace with a commitment to employee well-being.
- Why this job: Make a real impact in the energy transition while building strategic partnerships.
- Qualifications: 3+ years in Customer Success or Account Management; SaaS experience preferred.
The predicted salary is between 49500 - 60500 £ per year.
About Energy Exemplar
In an era where the world is rapidly advancing towards a cleaner future through decarbonization, Energy Exemplar’s mission lies in ‘Empowering Transformative Energy Decisions’. Founded in 1999 in Adelaide, Australia, our award-winning software portfolio encompassing the modeling and simulation platform PLEXOS®, Aurora, and Adapt2, is trusted by innovative organizations across the globe. Through our technology and people, we strive to enable stakeholders from across the entire energy value chain to revolutionize the energy ecosystem and to collaboratively plan and execute for a sustainable energy future with unprecedented clarity, speed, and innovation.
Our impact is global and is being recognized across the industry. Some of our recent accolades include:
- SaaS Company of the Year (2025) – Global Business Tech Awards.
- Environmental Impact Award (2025) – E+E Leaders Awards.
- IPPAI (Independent Power Producers Association of India) Power Awards (2025) - Winners
- Finalist: Platts Global Energy Awards (2024) – Grid Edge category
- Finalist: Reuters Global Energy Transition Awards (2024) – Technologies of Change
- Top 50 Marketing Team (2024) – Voted by the public at the ICON Awards.
How We Work
Energy Exemplar is growing fast around 30% year on year and that growth is driven by how we work. We trust our team to deliver great results from wherever they work best, whether that’s at home, in the office, or on the move. We’re a global team that values ownership, integrity, and innovation. You’ll be supported to balance work and life in a way that works for you, and empowered to take initiative, solve problems, and make an impact, regardless of your background, location, or role. Our four core values, Customer Success, One Global Team, Integrity & Ownership, and Innovation Excellence aren’t just words. They show up in how we collaborate, how we solve, and how we grow together.
About the Role
As a member of the EMEA Customer Success team, the Customer Success Manager will be responsible for managing and growing customer engagements across the region. This role will focus on building and maintaining long-term strategic partnerships with utilities, regulators, government bodies, and energy companies, ensuring Energy Exemplar’s solutions deliver measurable value.
The successful candidate will oversee a high-value customer portfolio with a clear mandate to drive customer retention, revenue growth, and advocacy. You will act as the trusted advisor to senior stakeholders, proactively identifying opportunities for expansion through upsell and cross-sell initiatives, while ensuring adoption and satisfaction remain at best-in-class levels. This role also requires strong external engagement, representing Energy Exemplar as a thought leader at industry events, government forums, and conferences across EMEA. To succeed, you will combine a strong commercial mindset with deep knowledge of the regional energy landscape and an ability to translate complex customer challenges into actionable solutions.
Primary Responsibilities
- Strategic Account Ownership
- Establish, expand, and nurture executive-level relationships with customers across EMEA.
- Serve as a trusted advisor to senior stakeholders in utilities, regulators, government bodies, and energy companies.
- Take full ownership of all accounts in the region to ensure long-term retention, growth, and advocacy.
- Revenue Growth & Retention
- Drive measurable business outcomes by managing a regional portfolio.
- Ensure renewal targets are consistently achieved or exceeded.
- Proactively identify expansion opportunities through upsell and cross-sell initiatives to maximize customer lifetime value.
- Customer Advocacy & Success
- Partner closely with customers to understand their evolving priorities and ensure Energy Exemplar’s solutions deliver strategic value.
- Achieve industry-leading retention rates while securing multiple customer testimonials and reference partnerships annually.
- Market & Industry Engagement
- Represent Energy Exemplar as a thought leader in the EMEA energy sector.
- Attend and present at regional conferences, government forums, and industry events to expand networks and identify emerging opportunities.
- Operational Excellence
- Ensure customer onboarding, adoption, and expansion are delivered to the highest standard, leveraging consistent frameworks across markets.
- Maintain robust account management systems, driving insights through structured reporting and data analysis to executive leadership.
- Voice of the Customer
- Act as the key conduit between customers and Energy Exemplar’s Product teams.
- Deliver actionable feedback on market trends, regulatory developments, and customer requirements, shaping product innovation and roadmap priorities.
- Regional Expansion & Innovation
- Identify and develop new business opportunities, including strategic partnerships with governments, regulators, and private sector leaders.
Requirements
- Experience: 3+ years of experience in Customer Success, Account Management, or Strategic Consulting. Previous experience in SaaS/software is essential.
- Industry Knowledge: Experience selling into the energy sector is a strong plus but not essential. An interest in the energy landscape and the ability to understand industry dynamics and customer needs are advantageous.
- Commercial Acumen: Proven track record of managing enterprise accounts and meeting or exceeding renewal, retention, and expansion targets.
- Relationship Management: Demonstrated ability to build and maintain strong executive-level relationships with C-suite and senior stakeholders.
- Strategic Thinking: Ability to translate customer challenges into actionable solutions, drive adoption, and deliver measurable customer value.
- Communication Skills: Excellent written and verbal communication skills, with confidence presenting to senior audiences and representing the company at industry forums.
- Analytical Skills: Proficiency in using data to generate customer insights, monitor account performance, and inform strategic decisions.
- Flexibility: Willingness to travel across EMEA for customer meetings, industry events, and regional engagements.
- Education: Bachelor’s degree required; an advanced degree in business, engineering, or a related field is preferred.
Energy Exemplar is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. We welcome applications from people of all backgrounds, experiences, identities, and abilities. Please let us know if you require accommodations at any stage of the recruitment process—we're here to support you in showcasing your full potential.
Energy Exemplar respects your privacy and is committed to protecting the personal data you share during the recruitment process.
Remote Customer Success Manager - EMEA in Mexborough employer: Energy Exemplar
Energy Exemplar is an exceptional employer, offering a dynamic work culture that prioritises trust, innovation, and employee well-being. With a commitment to empowering transformative energy decisions, employees are encouraged to take initiative and make impactful contributions while enjoying flexible work arrangements. The company fosters professional growth through collaborative teamwork and a focus on customer success, making it an ideal place for those seeking meaningful and rewarding careers in the energy sector.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Customer Success Manager - EMEA in Mexborough
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Energy Exemplar. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Energy Exemplar before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Remote Customer Success Manager - EMEA in Mexborough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Energy Exemplar:Your cover letter is your chance to shine! Tell us why you want to work at Energy Exemplar specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Energy Exemplar!
How to prepare for a job interview at Energy Exemplar
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
