Senior Customer Services Manager

Job Description Summary

All resources, and logistics required to perform services and maintenance activities on customers\’ site/property. These activities contribute to, maintain, repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering. Owns/influences budgets and operating plans. The role is guided by operating policy. Works with cross functional teams. The role has autonomy within the operational area or a segment within a larger business unit. The role may have a major impact on a small business unit or Family within a Function or P&L. High levels of evaluative judgment and operational acumen are required to achieve outcomes.

Job Description

Roles and Responsibilities

• Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region, product, or coverage area.

• Responsible for knowledge of assigned region, coverage area, or product lines, their associated configuration installations, and represents the most direct access to all appropriate internal functions to support the customer.

• Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area

• Developing expertise in own function. May include roles that are experts in their discipline, providing professional or thought leadership.

• Influences policy and ensures delivery within area of responsibility, linking with other parts of the organization.

• Interprets internal and external business challenges and recommends best practices to improve products, processes or services.

• Utilizes understanding of industry trends to inform decision making process.

• Leads others to find creative solutions within complex manufacturing processes with technical variety and/or interdependent production cycles.

• Employs sophisticated operational/product management, manufacturing or engineering techniques. Interaction with adjacent functions needed to solve issues.

• Has the ability to evaluate quality of information received and questions conflicting data for analysis.

• Uses multiple internal and external resources outside of own function to help arrive at a decision.

• May lead functional teams or projects with moderate resource requirements, risk, and/or complexity.

• Presents business or technical discipline solutions to leaders.

• Communicates complex messages and negotiates mainly internally with others to adopt a different point of view. Influences peers to take action and may negotiate with external partners, vendors, or customers.

Required Qualifications

• This role requires significant experience in Services & Customer Service Management within the Aerospace industry and ideally with Lessors knowledge.

• Degree in relevant subject

Flexible Working

GE supports and encourages flexible working arrangements, where possible, and recognises the benefits to employees of having a positive work-life balance.

Total Reward

At GE Aerospace we understand the importance of Total Reward. Our flexible benefits plan, called FlexChoice, gives you freedom, choice and flexibility in the way you receive your benefits, as well as giving you the opportunity to make savings where possible.

As a new joiner to GE we are pleased to be able to offer you the following as default in your benefit fund, which you then can tailor to meet your individual needs;

• Non-contributory Pension
• Performance related bonus
• Life Assurance
• Group income protection
• Private medical cover
• Holiday Hourly equivalent of 26 days + public holidays, with flexible option to buy or sell

Security Clearance

Baseline Personnel Security Standard (BPSS) clearance is required and must be maintained for this role. Please note that in the event that BPSS clearance cannot be obtained, you may not be eligible for the role and/or any offer of employment may be withdrawn on grounds of national security. Please see the link below for further details regarding the requirements for BPSS clearance: BPSS

Right to Work

Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, under the applicable UK immigration rules as may be in place from time to time, it may be that candidates who do not currently have the right to work in the UK may not be appointed to a post if a suitably qualified, experienced and skilled candidate who does not require sponsorship is available to take up the post. For further information please visit the UK Visas and Immigration website.

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Additional Information

Relocation Assistance Provided: No

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