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- Tasks: Provide technical support and solutions for aircraft engines at customer sites.
- Company: Join GE Aerospace, a leader in aviation technology and innovation.
- Benefits: Flexible working, competitive salary, private medical cover, and generous holiday allowance.
- Why this job: Be part of a mission to enhance flight safety and reliability while building strong customer relationships.
- Qualifications: Bachelor's degree in engineering or related field; experience in aviation preferred.
- Other info: Opportunities for travel and professional growth within a dynamic team.
The predicted salary is between 36000 - 60000 £ per year.
Job Description Summary
At GE Aerospace, our Field Service Engineers (FSEs) are the embodiment of our core behaviors: Respect for People, Continuous Improvement, and being Customer Driven. Our dedicated professionals are on the front line, working directly with our customers to solve problems and ensure the highest standards of service and support, for our customers with our customers.
Respect for People: As an FSE, you’ll foster a collaborative environment with our customers, building strong relationships and trust. You’ll be the technical on-site representative for GE Aerospace, essential for problem-solving and customer satisfaction.
Continuous Improvement: We’re committed to excellence and constantly seek ways to enhance, innovate, and improve technical on-wing performance. Your dedication to continuous improvement will ensure the highest quality standards and efficiency operations directly impacting the customer.
Customer Driven: Understanding, prioritizing, and communicating the needs of our customers is at the heart of our field service operations. You’ll focus on delivering prompt, effective solutions that exceed customer expectations, driving loyalty and long-term partnerships.
By embodying these values, our Field Service Engineers uphold the principles of Safety, Quality, Delivery, and Cost (SQDC) and contribute significantly to the success and reputation of GE Aerospace. Your commitment to excellence ensures that we remain a trusted partner to our customers, providing reliable and high-quality service.
Job Description
Key Roles & Responsibilities:
At GE Aerospace, we shape the future of flight, lift people up, and ensure they return home safely. Our Field Service Engineers embody this mission every day by being embedded within the customers site, delivering exceptional service and support. As an Airline Field Service Engineer, you will serve as the trusted on-site technical representative for our customers, with our customers. Operating independently and remotely from GE Aerospace hubs to resolve technical challenges and drive success directly in support of our customers fleets.
As part of GE Aerospace\’s remote Commercial Field Service organization, you will have the opportunity to travel both to support customer needs and to participate in internal conferences, fostering collaboration and continuous growth within our globally dispersed team.
More specifically, you will:
- Provide Leadership and Technical Support: Lead programs and offer technical direction and assistance to the customers in the operation, inspection, maintenance, and repair of assigned jet engine product lines.
- Customer Advocacy: Deliver prompt, effective solutions that address customer issues and exceed their expectations, driving loyalty and long-term partnerships.
- Monitor and Improve Reliability: Track reliability and on-wing performance, including significant events, engine removals, delays, and cancellations. Influence airline stakeholders to implement critical reliability improvements.
- Enhance Maintenance Planning: Influence long-term maintenance planning to ensure the stability of the aircraft engine fleet.
- Interpret Technical Documentation: Support maintenance and operational activities by interpreting OEM and technical manuals.
- Evaluate Maintenance Effectiveness: Review the effectiveness of maintenance actions to identify opportunities for training and improvement.
- Apply FLIGHT DECK: Utilise our FLIGHT DECK principles to deliver continuous improvement in identifying proactive reliability enhancements.
- Data Analytics and Reporting: Produce data analytics and timely reports on fleet status, program updates, events, and trends for key internal stakeholders.
- Proactive Maintenance Recommendations: Provide recommendations for proactive maintenance based on engine performance analytics.
Required Qualifications
To be considered for this opportunity, candidates must have:
- A Bachelors of Engineering or technical degree from an accredited university or college.
- Experience working in airline operations or maintenance/MRO planning, engineering, aviation propulsion, or other related field
Desired Characteristics
- Technical expertise in aircraft engine or turbomachinery equipment.
- Experience using software or data analytics to make informed technical decisions and to provide recommendations to the customer or other key internal stakeholders.
- Self-directed with the ability to problem solve using sound judgement and critical thinking.
- Ability to lead and deliver result orientated priorities using strong project management, analytical, time management and prioritization skills.
- Strong oral and written communication skills with the ability to forge deep relations at all levels, not only with key internal stakeholders but also with the customer.
Flexible Working
GE supports and encourages flexible working arrangements, where possible, and recognises the benefits to employees of having a positive work-life balance.
Total Reward
At GE Aerospace we understand the importance of Total Reward. Our flexible benefits plan, called FlexChoice, gives you freedom, choice and flexibility in the way you receive your benefits, as well as giving you the opportunity to make savings where possible.
As a new joiner to GE we are pleased to be able to offer you the following as default in your benefit fund, which you then can tailor to meet your individual needs:
- Non-contributory Pension
- Performance related bonus
- Life Assurance
- Group income protection
- Private medical cover
- Holiday Hourly equivalent of 26 days + public holidays, with flexible option to buy or sell
Security Clearance
Baseline Personnel Security Standard (BPSS) clearance is required and must be maintained for this role. Please note that in the event that BPSS clearance cannot be obtained, you may not be eligible for the role and/or any offer of employment may be withdrawn on grounds of national security. Please see the link below for further details regarding the requirements for BPSS clearance: BPSS
Right to Work
Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, under the applicable UK immigration rules as may be in place from time to time, it may be that candidates who do not currently have the right to work in the UK may not be appointed to a post if a suitably qualified, experienced and skilled candidate who does not require sponsorship is available to take up the post. For further information please visit the UK Visas and Immigration website.
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Additional Information
Relocation Assistance Provided: Yes
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Field Service Engineer - London Heathrow employer: Energy Consulting group
Contact Detail:
Energy Consulting group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer - London Heathrow
✨Tip Number 1
Network like a pro! Reach out to current or former employees at GE Aerospace on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding GE's core values. Be ready to share examples of how you've demonstrated respect for people, continuous improvement, and customer-driven solutions in your past roles.
✨Tip Number 3
Show off your technical skills! Bring along any relevant projects or experiences that highlight your expertise in aircraft engines or data analytics. This will help you stand out as a candidate who can hit the ground running.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the GE Aerospace team.
We think you need these skills to ace Field Service Engineer - London Heathrow
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about being a Field Service Engineer and how you align with our values at GE Aerospace.
Tailor Your CV: Make sure to customise your CV for this specific role. Highlight your relevant experience in airline operations or maintenance, and don’t forget to mention any technical expertise you have with aircraft engines!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. Avoid jargon unless it’s relevant!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Energy Consulting group
✨Know Your Technical Stuff
Make sure you brush up on your technical knowledge related to aircraft engines and turbomachinery. Be prepared to discuss specific examples from your experience where you've solved technical problems or improved processes, as this will show your expertise and commitment to continuous improvement.
✨Showcase Your Customer Focus
Since the role is all about being customer-driven, think of instances where you've gone above and beyond for a customer. Prepare to share stories that highlight your ability to build strong relationships and deliver effective solutions that exceed expectations.
✨Demonstrate Problem-Solving Skills
Be ready to tackle hypothetical scenarios during the interview. Practice articulating your thought process when faced with technical challenges. This will showcase your critical thinking and sound judgement, which are essential for a Field Service Engineer.
✨Communicate Clearly and Confidently
Strong communication skills are key in this role. Practice explaining complex technical concepts in simple terms, as you'll need to interact with various stakeholders. Remember, it's not just about what you say, but how you say it—confidence goes a long way!
