At a Glance
- Tasks: Handle calls, resolve enquiries, and coordinate schedules with full training and support.
- Company: Join Energy Assets, a leading utility infrastructure provider with a supportive culture.
- Benefits: Competitive salary, annual bonus, 30 days leave, and retail discounts.
- Other info: Enjoy a friendly environment where your contributions are valued and growth is encouraged.
- Why this job: Kickstart your career with no experience needed and clear progression opportunities.
- Qualifications: Confident communication skills and basic Microsoft software knowledge required.
The predicted salary is between 24833 - 30351 £ per year.
Job Introduction
Recently left college and ready to start your career?
We’re looking for two enthusiastic people to join our Contact Centre team at Energy Assets.
You don’t need previous contact centre experience - we’ll train you from scratch and give you all the support you need to succeed.
What matters most is that you can communicate confidently, type accurately and use everyday Microsoft software such as Outlook and Excel.
You’ll also need a positive attitude, a willingness to learn and a genuine interest in helping people.
This is an excellent opportunity to gain valuable workplace experience, develop new skills and begin a long-term career with a growing national business.
What you’ll be doing
With full training and support, you’ll learn how to
- Handle inbound and outbound calls in a friendly and professional way.
- Listen carefully and help resolve customer enquiries.
- Arrange appointments and coordinate engineers’ diaries.
- Communicate with customers, engineers and internal teams.
- Prepare documents accurately and efficiently.
- Keep customers updated throughout their journey.
- Record information correctly on our systems.
- Work with colleagues to solve problems and achieve team goals.
- What we’re looking for
You don’t need previous experience. We’re looking for someone who
- Communicates clearly and confidently, both verbally and in writing.
- Enjoys speaking with people and helping them.
- Can type and enter information accurately.
- Has basic experience using Microsoft software, including email and Excel.
- Is organised and pays attention to detail.
- Is reliable, positive and keen to learn.
- Can remain calm and professional in a busy environment.
- Works well as part of a team.
- Is willing to take responsibility for their work and ask questions when they need help.
- What we’ll provide
From your first day, you’ll receive
- Full training - no previous contact centre experience is required.
- Regular coaching and support from an experienced team.
- Opportunities to build your confidence and develop valuable workplace skills.
- Clear career progression, with the potential to move into specialist, planning, scheduling or leadership roles.
- A friendly and supportive working environment where your contribution is valued.
Why join Energy Assets?
We offer
- A competitive starting salary of
- £26,091 , increasing to
£26,330 after successfully completing your probation.
- An annual performance bonus, subject to eligibility.
- Monday-to-Friday working, with no weekend shifts.
- 30 days’ annual leave, increasing with service to 35 days.
- Retail and travel discounts.
- A refer-a-friend scheme.
- The opportunity to build a career with one of the UK’s leading utility infrastructure businesses.
- About Energy Assets
Founded in 2005, Energy Assets is one of the UK’s leading utility infrastructure providers.
We deliver metering, data services, low-carbon solutions and utility network infrastructure to some of the UK’s largest organisations.
Our people are at the heart of everything we do. We’re proud to provide an inclusive workplace where people are supported to learn, develop and build rewarding careers.
If you’re ready to take your first step into the world of work and want an employer that will invest in your development, apply today.
Trainee Contact Centre Agent - Livingston employer: Energy Assets
Energy Assets is an exceptional employer, offering a dynamic work environment where innovation and collaboration thrive. With a strong focus on employee development, we provide ample opportunities for growth and advancement within the energy sector, all while ensuring a commitment to safety and compliance. Located in a vibrant area, our team enjoys a supportive culture that values contributions and fosters professional relationships, making it a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Trainee Contact Centre Agent - Livingston
✨Join Customer Support Communities
Get involved in online forums and communities dedicated to customer support, like those on Reddit or specialised Facebook groups. Networking with industry peers can open doors to trainee opportunities with companies like Energy Assets.
✨Attend Local Job Fairs
Check out local job fairs and career expos, especially those focusing on customer service roles. Meeting potential employers face-to-face can give you an edge over others applying for the trainee position at Energy Assets.
✨Leverage Your University Resources
If you're still in education, make use of your university's career services—they often have strong ties with companies looking for trainees. They might have insider knowledge about openings at places like Energy Assets that you're keen on.
✨Showcase Your Soft Skills
Since customer support is all about people, highlight your communication and problem-solving skills in your interactions. When you apply to Energy Assets, make sure they see your passion for helping others!
We think you need these skills to ace Trainee Contact Centre Agent - Livingston
Some tips for your application 🫡
Show off your people skills!:For a customer support trainee role, it's super important to highlight any experience you have in dealing with customers, whether that's through part-time jobs, volunteering, or even helping out at events. We want to see how you connect with people, so share examples of how you've successfully resolved issues or enhanced someone's experience.
Tailor your CV to us!:When applying for a trainee role at Energy Assets, make sure your CV reflects your enthusiasm for customer support. List any relevant experiences, even if they're informal, and don't forget to mention your communication skills. A concise, clear layout will help us see how you're a perfect fit for our team.
Write about your learning goals!:Since this is a trainee position, we love seeing your motivation to learn and grow. In your cover letter, let us know what you hope to gain from working with us at Energy Assets. This could include specific skills or knowledge areas—show us you’re keen to dive in and develop your customer support expertise!
Demonstrate your problem-solving skills!:Customer support is all about solving problems, so make sure to highlight any experiences where you've had to think on your feet! Whether it was a tricky school project or helping a friend out, share how you approached the issue and what the outcome was. This will show us you're ready for the challenges at Energy Assets.
How to prepare for a job interview at Energy Assets
✨Know Your Customer Support Basics
Make sure you're familiar with the key skills in customer support, like active listening and empathy. Expect questions on how to handle difficult customers or resolve common issues – we might want to hear how you’d approach a real-life scenario, so think of a few examples where you showcased these skills.
✨Brush Up on the Tools
Familiarise yourself with common customer support tools like Zendesk or Freshdesk. Even if you haven't used them before, understanding how they work will show Energy Assets that you’re proactive and willing to learn. They might ask about your experience with similar software or how you'd adapt quickly to new tools.
✨Show Your Willingness to Learn
As a trainee, emphasising your desire to learn and grow is crucial. Think about what you hope to gain from this experience at Energy Assets and be ready to discuss how you plan to develop your skills in customer support. Demonstrating a positive attitude and openness to feedback can go a long way!
✨Prepare for Role-Playing
In customer support interviews, it's fairly common to have a role-playing exercise where you'll need to handle a customer query. Practice your approach not just in resolving issues, but also in how you communicate clearly and professionally. This is your chance to shine, so don’t hesitate to showcase your verbal skills!
