At a Glance
- Tasks: Provide friendly IT support and solve tech problems for colleagues every day.
- Company: Join a supportive and inclusive national utilities organisation.
- Benefits: Competitive salary, performance bonus, 30-35 days holiday, and career development.
- Other info: Opportunity to work in a collaborative team with excellent career growth.
- Why this job: Make a real difference while growing your IT skills in a dynamic environment.
- Qualifications: Experience in IT support, strong communication, and problem-solving skills.
The predicted salary is between 31500 - 38500 £ per year.
We are looking for a friendly, proactive and customer-focused 1st Line IT Support Analyst to join our growing IT function.
This is a brilliant opportunity for someone who enjoys solving problems, helping people, and developing their technical skills within a supportive and fast-paced environment.
This role is full time office based in Livingston.
You will be the first point of contact for colleagues across the business, providing both onsite and remote support and ensuring our teams can work smoothly and securely every day.
- What you’ll be doing
- Acting as the first point of contact for IT queries via phone, email and service desk tickets
- Diagnosing and resolving common hardware, software and user issues
- Supporting Windows 10 & 11 desktops and laptops
- Managing and progressing tickets through the IT Service Desk in line with agreed SLAs
- Installing, configuring and supporting business applications
- Supporting Microsoft 365 and Exchange Online environments
- Working with Intune, Entra and Autopilot to manage devices and users
- Building and provisioning laptops, mobile phones and user equipment
- Maintaining the IT asset register and documentation
- Updating the IT knowledgebase and improving support processes
- Ensuring IT services align with information security standards
- Keeping users informed and confident through clear communication and updates
- Contributing to out-of-hours support when required
- Occasionally visiting other office locations to provide onsite support
- What we’re looking for
We welcome applications from candidates who enjoy helping others and want to continue building a career in IT.
Experience and skills
- Previous Service Desk or IT support experience (preferred)
- Experience with Active Directory (on-prem and Entra)
- Experience using Intune and Autopilot
- Experience managing Exchange Online / Microsoft 365 mailboxes
- Relevant IT qualifications such as Comp TIA (or working towards)
- Personal qualities
- Excellent communication skills and the ability to explain technical issues clearly to non-technical users
- Strong problem-solving skills and attention to detail
- Ability to prioritise, multitask and meet deadlines
- A collaborative team player who can also work independently
- A genuine passion for delivering great customer service
Why join us?
We offer more than just a role, we offer a place to grow.
- Competitive salary plus annual performance bonus
- 30 days holiday (including bank holidays), rising to 35 days with service
- Supportive and inclusive culture with a strong team ethos
- Critical Injury Scheme providing financial and wellbeing support
- Career development opportunities within a national utilities organisation
- The chance to build your IT career in a stable and growing business
If you’re looking for a role where you can develop your technical skills while making a real difference to colleagues across the business, we would love to hear from you.
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IT Support Analyst - 1st Line in Livingston employer: Energy Assets
Energy Assets is an exceptional employer, offering a dynamic work environment where innovation and collaboration thrive. With a strong focus on employee development, we provide ample opportunities for growth and advancement within the energy sector, all while ensuring a commitment to safety and compliance. Located in a vibrant area, our team enjoys a supportive culture that values contributions and fosters professional relationships, making it a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Analyst - 1st Line in Livingston
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Energy Assets values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Energy Assets might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Energy Assets!
✨Direct Apply to Energy Assets
Let's not forget to apply directly through the Energy Assets website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Analyst - 1st Line in Livingston
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Energy Assets.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Energy Assets. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Energy Assets
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
