At a Glance
- Tasks: Deliver exceptional customer service by handling calls and resolving enquiries.
- Company: Join Energy Assets, a leading utility infrastructure provider with a supportive culture.
- Benefits: Enjoy a competitive salary, 30 days' leave, and no weekend shifts.
- Other info: Opportunities for career progression and a friendly team environment.
- Why this job: Build a rewarding career while helping customers and making a real impact.
- Qualifications: Experience in customer service and a passion for problem-solving.
The predicted salary is between 26091 - 26330 £ per year.
Job Introduction
Looking for a customer service role with no weekend shifts, real career progression and a supportive team?
If you're an experienced Contact Centre or Customer Service professional who enjoys solving problems, helping customers and taking ownership, we'd love to hear from you.
At Energy Assets, our Contact Centre is different.
We help customers by coordinating essential energy services, ensuring every interaction is handled professionally, efficiently and with care.
You'll join a friendly, supportive team where your contribution is recognised and where there are genuine opportunities to build a long-term career.
What you'll be doing
As one of the first points of contact for our customers, you'll play a key role in delivering an exceptional customer experience by:
- Handling inbound and outbound customer calls professionally and confidently.
- Taking ownership of customer enquiries and seeing them through to resolution wherever possible.
- Scheduling appointments and coordinating engineers' diaries to maximise efficiency.
- Liaising with customers, engineers and internal teams to ensure work is completed safely and on time.
- Preparing customer documentation, accurately and efficiently.
- Keeping customers informed throughout their journey with clear, proactive communication.
- Escalating issues where appropriate and working collaboratively to find solutions.
- Contributing to team performance while continually developing your own skills and knowledge.
What we're looking for
You'll already have experience delivering excellent customer service in a busy contact centre or customer-facing environment and understand what great service looks like.
We're looking for someone who
- Enjoys speaking with customers and building rapport.
- Remains calm and professional under pressure.
- Can manage multiple tasks while maintaining excellent attention to detail.
- Is confident using several IT systems simultaneously.
- Takes pride in resolving problems and delivering outstanding service.
- Works well as part of a team while taking ownership of their own workload.
Experience in utilities, scheduling or field service environments would be an advantage, but it's not essential.
Why join Energy Assets?
We're committed to creating an environment where people enjoy coming to work and can build lasting careers.
We offer
- Competitive salary – £26,091, increasing to £26,330 following successful completion of probation.
- Annual performance bonus (subject to eligibility).
- Monday to Friday working – enjoy your weekends.
- 30 days' annual leave, increasing with service to 35 days.
- A friendly, supportive team culture.
- Comprehensive training and ongoing coaching.
- Clear career progression opportunities, with many colleagues developing into specialist, planning, scheduling and leadership roles.
- The opportunity to work for one of the UK's leading utility infrastructure businesses.
- Retail and travel discounts
- Refer a friend scheme
- About Energy Assets
Founded in 2005, Energy Assets is one of the UK's leading utility infrastructure providers.
We deliver metering, data services, low-carbon solutions and utility network infrastructure to some of the UK's largest organisations.
Our people are at the heart of everything we do. We're proud to offer an inclusive workplace where everyone is supported to succeed and develop.
If you're looking for more than just your next job and want to build a rewarding career with a growing national business, we'd love to hear from you.
Apply today and become part of a team that's helping to power the UK's energy future.
Contact Centre Agent in Livingston employer: Energy Assets
Energy Assets is an exceptional employer, offering a dynamic work environment where innovation and collaboration thrive. With a strong focus on employee development, we provide ample opportunities for growth and advancement within the energy sector, all while ensuring a commitment to safety and compliance. Located in a vibrant area, our team enjoys a supportive culture that values contributions and fosters professional relationships, making it a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Contact Centre Agent in Livingston
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Energy Assets. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Energy Assets before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Contact Centre Agent in Livingston
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Energy Assets:Your cover letter is your chance to shine! Tell us why you want to work at Energy Assets specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Energy Assets!
How to prepare for a job interview at Energy Assets
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
