At a Glance
- Tasks: Be the friendly face of Energy Assets, helping customers with their queries and improving their experience.
- Company: Join a respected company in the energy sector that values teamwork and innovation.
- Benefits: Supportive team culture, career growth opportunities, and a chance to make a real impact.
- Other info: Join us in shaping a sustainable future while developing your career.
- Why this job: Perfect for those who love helping others and want to grow in a dynamic environment.
- Qualifications: Customer service experience is a plus, but a positive attitude and problem-solving skills are key.
The predicted salary is between 27020 - 33024 £ per year.
At Energy Assets, we don’t just deliver essential multi-utility and metering services - we build trusted partnerships that power communities and shape a more sustainable future. Our people are at the heart of everything we do, and we’re proud to create a workplace where Respect, Innovation, Empowerment, Teamwork and Integrity guide how we work every day.
We’re now looking for a Customer Service Advisor to join our growing team in Darwen. If you thrive on helping others, enjoy problem-solving, and want to be part of a business that values your contribution, this could be the perfect next step in your career.
The Role
As a Customer Service Advisor, you’ll be the friendly and professional first point of contact for our customers — including major energy suppliers, directly contracted partners, and individual clients. You’ll play a vital role in ensuring every interaction reflects the high standards and trusted reputation of Energy Assets.
You’ll manage queries from start to finish, take ownership of resolutions, and help continuously improve the customer journey by spotting opportunities to make our processes even better.
What You’ll Be Doing
- Acting as a key point of contact for customers, representing Energy Assets professionally and confidently
- Resolving customer queries efficiently via phone and email, ensuring a smooth and positive experience
- Managing complex or challenging situations with honesty, empathy, and sound judgement
- Logging and tracking enquiries accurately, giving customers a clear single point of contact
- Working closely with internal teams to ensure issues are escalated and resolved appropriately
- Using our systems to maintain high standards of accuracy, communication, and workflow
- Contributing ideas to improve efficiency, service quality, and the overall customer journey
- Supporting reporting and analysis to help the business make informed decisions
- Taking part in team meetings, training, and continuous improvement initiatives
What We’re Looking For
- Experience in a customer service or customer-facing role (desirable, but not essential)
- A confident and friendly communication style, both written and verbal
- Strong problem-solving skills and a sense of ownership over your work
- Excellent attention to detail and pride in delivering high-quality service
- The ability to stay organised and calm in a fast-paced, high-volume environment
- A collaborative mindset and a positive, respectful approach to teamwork
Why Join Energy Assets?
- Be part of a respected, growing organisation in the energy and utilities sector
- Work in a supportive, inclusive team that values your ideas and development
- Gain exposure to a diverse customer base and industry-leading services
- Opportunities to grow your skills, knowledge, and career within the Group
- A workplace culture built on trust, collaboration, and continuous improvement
If you’re passionate about delivering outstanding service and want to build a rewarding career with a forward-thinking organisation, we’d love to hear from you.
Customer Service Advisor - Darwen - 3m FTC employer: Energy Assets
Energy Assets is an exceptional employer, offering a dynamic work environment where innovation and collaboration thrive. With a strong focus on employee development, we provide ample opportunities for growth and advancement within the energy sector, all while ensuring a commitment to safety and compliance. Located in a vibrant area, our team enjoys a supportive culture that values contributions and fosters professional relationships, making it a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Darwen - 3m FTC
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Energy Assets.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Energy Assets. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Advisor - Darwen - 3m FTC
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Energy Assets.
How to prepare for a job interview at Energy Assets
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Energy Assets's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Energy Assets offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
