At a Glance
- Tasks: Support customers throughout their journey and manage requests efficiently.
- Company: Join Energy Assets, a leading provider in utility infrastructure and metering services.
- Benefits: Competitive salary, bonus opportunities, 30+ days holiday, and career progression.
- Other info: Inclusive workplace with ongoing learning and development opportunities.
- Why this job: Make a real impact by enhancing customer experiences in a dynamic environment.
- Qualifications: Organised, proactive, with strong communication and problem-solving skills.
The predicted salary is between 26591 - 27327 £ per year.
A Customer Support Coordinator will support customers throughout their journey, ensuring requests are managed efficiently and delivering a high standard of service at every stage. The coordinator works closely with customers, suppliers and internal teams to coordinate activities, resolve issues and help ensure projects are delivered successfully.
Key Responsibilities
- Act as the primary point of contact for customer enquiries
- Manage customer requests and projects from initiation through to completion
- Coordinate with internal departments and external stakeholders to ensure timely delivery
- Monitor service levels and proactively manage customer expectations
- Investigate and resolve customer queries and escalations
- Support contract administration, renewals and new business activities
- Maintain accurate records and update internal systems
- Identify opportunities to improve processes and enhance customer experience
About You
- We are looking for someone who is organized, proactive and enjoys building positive relationships with customers and colleagues.
- Previous experience in a customer service, customer support or coordination role
- Strong organisational skills with the ability to manage multiple priorities
- Excellent communication skills, both written and verbal
- A professional and customer‑focused approach
- Good working knowledge of Microsoft Office, including Outlook, Excel and Word
- Strong problem‑solving skills and the ability to take ownership of issues through to resolution
- Experience working in a fast‑paced environment
- Experience within the utilities, construction, infrastructure or service sectors is advantageous but not essential
Why Energy Assets?
At Energy Assets, people are at the heart of our success. We are committed to creating an inclusive workplace where everyone feels valued, supported and able to develop their career.
About Energy Assets
Energy Assets is a leading provider of utility infrastructure and metering services across the UK. Since 2005, we have helped customers deliver essential energy infrastructure through innovative metering, network ownership and construction solutions, and low‑carbon energy services. Working with major energy suppliers, developers, housebuilders, commercial organisations and public sector clients, we play a key role in supporting the UK's evolving energy landscape.
What We Offer
- Starting salary of £26,591, increasing to £27,326.57 upon successful completion of probation
- Annual performance‑related bonus opportunity
- 30 days' holiday, increasing to 35 days with service
- Company pension scheme
- Critical injury scheme
- Employee benefits and discount platform
- Ongoing learning and development opportunities
- A supportive and collaborative working environment
- Career progression
Customer Support Coordinator - Darwen or Livingston employer: Energy Assets Ltd
At Energy Assets, we pride ourselves on being an excellent employer, offering a supportive and collaborative work environment where employees are valued and encouraged to grow. With competitive salaries, generous holiday allowances, and ongoing learning opportunities, we empower our Customer Support Coordinators in Darwen or Livingston to thrive while making a meaningful impact in the energy sector. Join us to be part of a dynamic team that is committed to innovation and excellence in utility infrastructure services.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Coordinator - Darwen or Livingston
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Energy Assets Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Energy Assets Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Coordinator - Darwen or Livingston
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Energy Assets Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Energy Assets Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Energy Assets Ltd!
How to prepare for a job interview at Energy Assets Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
