At a Glance
- Tasks: Be the friendly face of customer service, solving queries and improving experiences.
- Company: Join Energy Assets, a trusted leader in the energy and utilities sector.
- Benefits: Competitive salary, supportive team culture, and opportunities for career growth.
- Other info: Dynamic work environment with a focus on teamwork and continuous improvement.
- Why this job: Make a real difference by helping customers and shaping a sustainable future.
- Qualifications: Customer service experience is a plus; strong communication and problem-solving skills are essential.
At Energy Assets, we don’t just deliver essential multi-utility and metering services - we build trusted partnerships that power communities and shape a more sustainable future. Our people are at the heart of everything we do, and we’re proud to create a workplace where Respect, Innovation, Empowerment, Teamwork and Integrity guide how we work every day.
We’re now looking for a Customer Service Advisor to join our growing team in Darwen. If you thrive on helping others, enjoy problem-solving, and want to be part of a business that values your contribution, this could be the perfect next step in your career.
As a Customer Service Advisor, you’ll be the friendly and professional first point of contact for our customers — including major energy suppliers, directly contracted partners, and individual clients. You’ll play a vital role in ensuring every interaction reflects the high standards and trusted reputation of Energy Assets.
You’ll manage queries from start to finish, take ownership of resolutions, and help continuously improve the customer journey by spotting opportunities to make our processes even better.
What You’ll Be Doing
- Acting as a key point of contact for customers, representing Energy Assets professionally and confidently
- Resolving customer queries efficiently via phone and email, ensuring a smooth and positive experience
- Managing complex or challenging situations with honesty, empathy, and sound judgement
- Logging and tracking enquiries accurately, giving customers a clear single point of contact
- Working closely with internal teams to ensure issues are escalated and resolved appropriately
- Using our systems to maintain high standards of accuracy, communication, and workflow
- Contributing ideas to improve efficiency, service quality, and the overall customer journey
- Supporting reporting and analysis to help the business make informed decisions
- Taking part in team meetings, training, and continuous improvement initiatives
What We’re Looking For
- Experience in a customer service or customer-facing role (desirable, but not essential)
- A confident and friendly communication style, both written and verbal
- Strong problem-solving skills and a sense of ownership over your work
- Excellent attention to detail and pride in delivering high-quality service
- The ability to stay organised and calm in a fast-paced, high-volume environment
- A collaborative mindset and a positive, respectful approach to teamwork
Why Join Energy Assets?
- Be part of a respected, growing organisation in the energy and utilities sector
- Work in a supportive, inclusive team that values your ideas and development
- Gain exposure to a diverse customer base and industry-leading services
- Opportunities to grow your skills, knowledge, and career within the Group
- A workplace culture built on trust, collaboration, and continuous improvement
If you’re passionate about delivering outstanding service and want to build a rewarding career with a forward-thinking organisation, we’d love to hear from you.
Customer Service Advisor in Darwen employer: Energy Assets Group
At Energy Assets, we pride ourselves on being an excellent employer, offering a supportive and inclusive work environment in Darwen where our values of Respect, Innovation, Empowerment, Teamwork, and Integrity are at the forefront. As a Customer Service Advisor, you'll not only have the opportunity to make a meaningful impact on our customers' experiences but also benefit from continuous professional development and a culture that encourages collaboration and the sharing of ideas. Join us to be part of a respected organisation that values your contributions and fosters your career growth in the energy and utilities sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Darwen
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Energy Assets Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Energy Assets Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Darwen
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Energy Assets Group:Your cover letter is your chance to shine! Tell us why you want to work at Energy Assets Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Energy Assets Group!
How to prepare for a job interview at Energy Assets Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
