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For Companies At a Glance
- Tasks: Be the go-to planner, coordinating tasks and ensuring customer satisfaction.
- Company: Join a leading utilities infrastructure business with a welcoming culture.
- Benefits: Competitive salary, 30 days holiday, and a supportive work environment.
- Why this job: Make a real impact while growing your career in a dynamic industry.
- Qualifications: Customer-facing experience and strong communication skills are essential.
- Other info: Great opportunities for personal development and career progression.
The predicted salary is between 25077 - 35000 £ per year.
We are looking for a planner to join our great teams across the UK. You will:
- be the primary liaison between customers and Energy Assets, maintaining a professional and knowledgeable presence.
- oversee and proactively schedule engineering tasks, coordinating effectively between engineers and customers.
- manage and optimise engineers' diaries to ensure customer satisfaction and operational efficiency.
- ensure prompt and accurate handling of inbound/outbound emails and comprehensive note-taking for seamless workflow across teams.
- exhibit strong problem-solving skills, particularly in managing last-minute changes and scheduling conflicts.
- make tough decisions when necessary, managing challenges and dissatisfied customers with transparency and confidence.
- cultivate strong relationships with engineering teams, ensuring they have the necessary resources to complete tasks efficiently.
- collaborate with Technical Services to resolve complex issues as they arise.
What We Are Looking For
- Experience in a customer-facing role, preferably with inbound/outbound calling.
- Prior planning and scheduling experience is highly desirable.
- Exceptional communication skills via phone and email.
- Adept at problem-solving and capable of taking ownership of issues.
- Strong attention to detail and a commitment to delivering high-quality service.
- Ability to manage high volumes of work in a fast-paced, pressure-filled environment.
Working with us you will benefit from
- A competitive salary starting of £25,077, plus the opportunity to receive an annual performance-based bonus.
- 30 days holiday, which increases each year to a maximum of 35 days.
- Critical injury scheme – we take safety at work very seriously.
- A down-to-earth and welcoming culture – you will be part of a friendly, welcoming, and diverse team.
- Future career opportunity – there is lots of opportunity to grow and progress your future utilities career further.
Established in 2005, we are a leading, nationwide, utilities infrastructure business, providing innovative metering and data services, future-proofed network construction and ownership solutions, and low carbon service offerings. We partner with major energy suppliers and utility constructors to deliver our services to the UK's most prestigious brands and public sector institutions. We are committed to inclusivity and welcome applicants from all walks of life who are legally eligible to work in the UK.
If this sounds like a role that would leverage your talents and career, we look forward to receiving your application.
Planner - Livingston employer: Energy Assets Group Limited
Contact Detail:
Energy Assets Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Planner - Livingston
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves liaising with customers and engineers, being clear and confident in your speech is key. Try mock interviews with friends or use online resources to sharpen your skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to follow up! After an interview, send a thank-you email expressing your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Planner - Livingston
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Planner role. Highlight your experience in customer-facing roles and any planning or scheduling experience you have. We want to see how your skills align with what we're looking for!
Show Off Your Communication Skills: Since exceptional communication is key for this role, use your application to demonstrate your ability to communicate clearly and effectively. Whether it's through your writing style or the way you present your experiences, let us know you can handle those inbound and outbound emails like a pro!
Problem-Solving Examples: We love a good problem-solver! Include specific examples in your application where you've successfully managed last-minute changes or scheduling conflicts. This will show us that you can think on your feet and handle pressure with confidence.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values!
How to prepare for a job interview at Energy Assets Group Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the planner role and its responsibilities. Familiarise yourself with the job description, especially the key tasks like scheduling engineering tasks and managing customer relationships. This will help you speak confidently about how your experience aligns with what they’re looking for.
✨Showcase Your Communication Skills
Since this role involves a lot of communication, be prepared to demonstrate your exceptional skills during the interview. Practice articulating your thoughts clearly and concisely, whether it’s through phone or email scenarios. You might even want to prepare examples of how you've successfully handled customer interactions in the past.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving abilities, especially regarding scheduling conflicts or last-minute changes. Think of specific instances where you’ve had to make tough decisions or manage dissatisfied customers, and be ready to discuss how you approached those situations with transparency and confidence.
✨Emphasise Your Attention to Detail
In a fast-paced environment, attention to detail is crucial. Be ready to share examples of how you’ve maintained high-quality service while managing multiple tasks. Highlight any tools or methods you use to stay organised and ensure nothing slips through the cracks, as this will resonate well with the interviewers.