Jeopardy Planner in Livingston

We're looking for a Jeopardy Planner to join our great teams across the UK. You'll:

• be an advocate for first touch query resolution to enhance the customer experience journey
• be the primary liaison between customers and Energy Assets, maintaining a professional and knowledgeable presence, essentially being a customer “champion”
• oversee and proactively schedule engineering tasks, coordinating effectively between engineers and customers
• manage, optimise and take full ownership of engineers' diaries to ensure customer satisfaction and operational efficiency
• ensure prompt and accurate handling of inbound/outbound emails and comprehensive note-taking for seamless workflow across teams
• exhibit strong problem-solving and analytical skills, particularly in identifying and managing last-minute changes and scheduling conflicts
• make tough decisions when necessary, managing challenges and dissatisfied customers with transparency and confidence without the handover to management
• cultivate strong relationships with engineering teams, ensuring they have the necessary resources to complete tasks efficiently
• clearly communicate with customers to ensure resolution of problems or diary conflicts
• use initiative and work within internal procedures to ensure jobs are completed on time and to target
• collaborate with Technical Services to resolve complex issues as they arise

What We're Looking For

• Experience in a customer-facing role, preferably with inbound/outbound calling
• Prior planning and scheduling experience is highly desirable with UK wide geographical knowledge
• Exceptional communication skills via phone and email
• Adept at problem-solving and capable of taking ownership of issues
• Strong attention to detail and a commitment to delivering high-quality service
• Ability to manage and prioritise high volumes of work
• Previous ability to work multiple online systems, Microsoft and in-house bespoke systems

Working with us you will benefit from

• A competitive compensation package - you’ll receive a competitive salary starting of £28,917, plus the opportunity to receive an annual performance-based bonus
• Work life balance – you’ll benefit from 30 days holiday, which increases each year to a maximum of 35 days
• A down to earth and welcoming culture – you’ll be part of a friendly, welcoming, and diverse team
• Future career opportunity – there’s lots of opportunity to grow and progress your future utilities career further

About us

Established in 2005, we’re a leading, nationwide, utilities infrastructure business, providing innovative metering and data services, future-proofed network construction and ownership solutions, and low carbon service offerings. We partner with major energy suppliers and utility constructors to deliver our services to the UK's most prestigious brands and public sector institutions. We’re committed to inclusivity and welcome applicants from all walks of life who are legally eligible to work in the UK. We're not just looking for an employee; we're looking for a team member who will grow with us. If this sounds like a role that would leverage your talents and career, we look forward to receiving your application.