Customer Support Coordinator - Darwen

Join Our Dynamic Team – Make an Impact in a Growing Industry!

Founded in 2005, we are a nationwide leader in utility infrastructure solutions, delivering:

• Innovative metering and data services
• Future-proofed network construction and ownership solutions
• Sustainable, low-carbon energy services

We partner with major energy suppliers and utility companies to provide top-tier services to some of the UK’s most prestigious brands and public sector organisations. As a company, we are committed to inclusivity, innovation, and long-term career growth—and we welcome applicants from all backgrounds who are legally eligible to work in the UK.

We believe in rewarding talent, fostering career progression, and maintaining a healthy work-life balance. Here’s what you can expect when you join our team:

As a Customer Support Coordinator, you will play a key role in delivering exceptional customer experiences. Your day-to-day responsibilities will include:

• Providing outstanding customer service – responding to customer inquiries, solving problems, and ensuring their needs are met efficiently.
• Managing customer projects – tracking requests from start to finish, liaising with internal teams to ensure smooth operations.
• Handling customer escalations – using problem-solving skills to resolve issues professionally and confidently.
• Collaborating with key stakeholders – working closely with sales and operational teams to support business growth.
• Maintaining service level agreements (SLAs) – monitoring customer/supplier requirements, tracking project costs, and highlighting key opportunities.
• Administrative support – assisting with new business requests and contract renewals to keep workflows efficient.
• Driving continuous improvement – proactively identifying ways to enhance processes, service delivery, and customer satisfaction.

We’re seeking a proactive and customer-focused individual who thrives in a fast-paced environment. You’ll be a great fit if you have:

• Previous experience in customer service – whether from an office, retail, hospitality, or other fast-paced industries.
• Strong organisational and time management skills – able to juggle multiple priorities effectively.
• Excellent communication skills – both written and verbal, with a professional and friendly approach.
• A tech-savvy mindset – comfortable using Microsoft Excel, Word, and Outlook.
• A solution-oriented approach – someone who can take ownership of challenges and drive positive outcomes.

If you’re looking for a rewarding career in a supportive and ambitious organisation, we’d love to hear from you! Apply today and take the next step in your professional journey.

Competitive Salary & Bonus – Earn a starting salary of £26,025.30, with the potential to receive an annual performance-based bonus.

Excellent Work-Life Balance – Enjoy 30 days of holiday, increasing to 35 days over time.

Job Security & Stability – Join a financially robust company in a thriving industry with long-term career prospects.

Support & Well-being – Benefit from our critical injury scheme, ensuring you’re looked after should an unexpected event occur.

Friendly, Inclusive Culture – Become part of a welcoming and diverse team where your contributions are valued.

Growth & Development Opportunities – With our end-to-end, meter-to-main solutions, you’ll have plenty of chances to develop your skills and progress your career.