Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver exceptional customer service and manage projects efficiently.
- Company: Join a leading utility infrastructure solutions provider committed to innovation and inclusivity.
- Benefits: Enjoy a competitive salary, 30 days holiday, and a supportive work environment.
- Why this job: Be part of a friendly team with growth opportunities in a thriving industry.
- Qualifications: Previous customer service experience and strong communication skills are essential.
- Other info: This is a 12-month maternity cover position with potential for career progression.
The predicted salary is between 26025 - 36435 £ per year.
Customer Support Coordinator – 12m maternity cover
Join Our Dynamic Team – Make an Impact in a Growing Industry!
About Us
Founded in 2005, we are a nationwide leader in utility infrastructure solutions, delivering:
- Innovative metering and data services
- Future-proofed network construction and ownership solutions
- Sustainable, low-carbon energy services
We partner with major energy suppliers and utility companies to provide top-tier services to some of the UK’s most prestigious brands and public sector organisations.As a company, we are committed to inclusivity, innovation, and long-term career growth—and we welcome applicants from all backgrounds who are legally eligible to work in the UK.
Why Join Us?
We believe in rewarding talent, fostering career progression, and maintaining a healthy work-life balance. Here’s what you can expect when you join our team:
Competitive Salary & Bonus – Earn a starting salary of £26,025.30, with the potential to receive an annual performance-based bonus.
Excellent Work-Life Balance – Enjoy 30 days of holiday, increasing to 35 days over time.
Job Security & Stability – Join a financially robust company in a thriving industry with long-term career prospects.
Support & Well-being – Benefit from our critical injury scheme, ensuring you’re looked after should an unexpected event occur.
Friendly, Inclusive Culture – Become part of a welcoming and diverse team where your contributions are valued.
Growth & Development Opportunities – With our end-to-end, meter-to-main solutions, you’ll have plenty of chances to develop your skills and progress your career.
What Will You Be Doing?
As a Customer Support Coordinator, you will play a key role in delivering exceptional customer experiences. Your day-to-day responsibilities will include:
- Providing outstanding customer service – responding to customer inquiries, solving problems, and ensuring their needs are met efficiently.
- Managing customer projects – tracking requests from start to finish, liaising with internal teams to ensure smooth operations.
- Handling customer escalations – using problem-solving skills to resolve issues professionally and confidently.
- Collaborating with key stakeholders – working closely with sales and operational teams to support business growth.
- Maintaining service level agreements (SLAs) – monitoring customer/supplier requirements, tracking project costs, and highlighting key opportunities.
- Administrative support – assisting with new business requests and contract renewals to keep workflows efficient.
- Driving continuous improvement – proactively identifying ways to enhance processes, service delivery, and customer satisfaction.
Who Are We Looking For?
We’re seeking a proactive and customer-focused individual who thrives in a fast-paced environment. You’ll be a great fit if you have:
- Previous experience in customer service – whether from an office, retail, hospitality, or other fast-paced industries .
- Strong organisational and time management skills – able to juggle multiple priorities effectively.
- Excellent communication skills – both written and verbal, with a professional and friendly approach.
- A tech-savvy mindset – comfortable using Microsoft Excel, Word, and Outlook.
- A solution-oriented approach – someone who can take ownership of challenges and drive positive outcomes.
Ready to Join Us?
If you’re looking for a rewarding career in a supportive and ambitious organisation, we’d love to hear from you! Apply today and take the next step in your professional journey.
Customer Support Coordinator – 12m maternity cover
- Salary £26025.30
- Frequency Annual
- Job Reference eacareers/TP/101/330
- Contract Type Fixed Term
- Closing Date 31 July, 2025
- Job Category Operational Support, Administration & Project Coordination
#J-18808-Ljbffr
Customer Support Coordinator - 12m maternity cover employer: Energy Assets Group Limited
Contact Detail:
Energy Assets Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Coordinator - 12m maternity cover
✨Tip Number 1
Familiarise yourself with the utility infrastructure industry. Understanding the key players, trends, and challenges can help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight your customer service experience by preparing specific examples of how you've successfully resolved customer issues in the past. This will showcase your problem-solving skills and ability to handle escalations effectively.
✨Tip Number 3
Brush up on your organisational skills by practising how to manage multiple priorities. You might be asked about this in an interview, so having a clear strategy for juggling tasks will impress your potential employers.
✨Tip Number 4
Demonstrate your tech-savviness by being prepared to discuss your experience with Microsoft Excel, Word, and Outlook. Consider mentioning any specific projects where you used these tools to enhance efficiency or improve customer service.
We think you need these skills to ace Customer Support Coordinator - 12m maternity cover
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and project management. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer support and your ability to handle escalations. Mention specific examples of how you've successfully managed customer inquiries in the past.
Highlight Relevant Skills: Emphasise your organisational skills, communication abilities, and tech-savviness in your application. Provide examples of how these skills have helped you succeed in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Energy Assets Group Limited
✨Showcase Your Customer Service Experience
Make sure to highlight your previous customer service roles, whether in an office, retail, or hospitality setting. Be ready to share specific examples of how you handled customer inquiries and resolved issues effectively.
✨Demonstrate Organisational Skills
Prepare to discuss how you manage multiple priorities and keep track of various projects. You might want to mention any tools or methods you use to stay organised, as this role requires strong time management skills.
✨Communicate Clearly and Confidently
Since excellent communication is key for this position, practice articulating your thoughts clearly. Use a friendly and professional tone during the interview, and don’t hesitate to ask for clarification if you don’t understand a question.
✨Emphasise Your Problem-Solving Abilities
Be prepared to discuss how you approach challenges and find solutions. Share examples of past situations where you took ownership of a problem and drove positive outcomes, as this will demonstrate your solution-oriented mindset.
