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For Companies At a Glance
- Tasks: Deliver exceptional customer service and manage customer projects efficiently.
- Company: Join a leading utility infrastructure solutions provider with a focus on innovation.
- Benefits: Competitive salary, 30 days holiday, job security, and a supportive work environment.
- Why this job: Make a real impact in a growing industry while developing your skills.
- Qualifications: Experience in customer service and strong organisational skills required.
- Other info: Be part of a friendly, inclusive culture with great career growth opportunities.
The predicted salary is between 26025 - 36435 ÂŁ per year.
Join Our Dynamic Team – Make an Impact in a Growing Industry!
About Us
Founded in 2005, we are a nationwide leader in utility infrastructure solutions, delivering:
- Innovative metering and data services
- Future-proofed network construction and ownership solutions
- Sustainable, low-carbon energy services
We partner with major energy suppliers and utility companies to provide top-tier services to some of the UK’s most prestigious brands and public sector organisations. As a company, we are committed to inclusivity, innovation, and long-term career growth—and we welcome applicants from all backgrounds who are legally eligible to work in the UK.
Why Join Us?
We believe in rewarding talent, fostering career progression, and maintaining a healthy work-life balance. Here’s what you can expect when you join our team:
- Competitive Salary & Bonus – Earn a starting salary of £26,025.30, with the potential to receive an annual performance-based bonus.
- Excellent Work-Life Balance – Enjoy 30 days of holiday, increasing to 35 days over time.
- Job Security & Stability – Join a financially robust company in a thriving industry with long-term career prospects.
- Support & Well-being – Benefit from our critical injury scheme, ensuring you’re looked after should an unexpected event occur.
- Friendly, Inclusive Culture – Become part of a welcoming and diverse team where your contributions are valued.
- Growth & Development Opportunities – With our end-to-end, meter-to-main solutions, you’ll have plenty of chances to develop your skills and progress your career.
What Will You Be Doing?
As a Customer Support Coordinator, you will play a key role in delivering exceptional customer experiences. Your day-to-day responsibilities will include:
- Providing outstanding customer service– responding to customer inquiries, solving problems, and ensuring their needs are met efficiently.
- Managing customer projects– tracking requests from start to finish, liaising with internal teams to ensure smooth operations.
- Handling customer escalations– using problem-solving skills to resolve issues professionally and confidently.
- Collaborating with key stakeholders– working closely with sales and operational teams to support business growth.
- Maintaining service level agreements (SLAs)– monitoring customer/supplier requirements, tracking project costs, and highlighting key opportunities.
- Administrative support– assisting with new business requests and contract renewals to keep workflows efficient.
- Driving continuous improvement– proactively identifying ways to enhance processes, service delivery, and customer satisfaction.
Who Are We Looking For?
We’re seeking a proactive and customer-focused individual who thrives in a fast-paced environment. You’ll be a great fit if you have:
- Previous experience in customer service– whether from an office, retail, hospitality, or other fast-paced industries.
- Strong organisational and time management skills– able to juggle multiple priorities effectively.
- Excellent communication skills– both written and verbal, with a professional and friendly approach.
- A tech-savvy mindset– comfortable using Microsoft Excel, Word, and Outlook.
- A solution-oriented approach– someone who can take ownership of challenges and drive positive outcomes.
Ready to Join Us?
If you’re looking for a rewarding career in a supportive and ambitious organisation, we’d love to hear from you! Apply today and take the next step in your professional journey.
Customer Support Coordinator - 7m maternity cover in Darwen employer: Energy Assets Group Holdings
Contact Detail:
Energy Assets Group Holdings Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Coordinator - 7m maternity cover in Darwen
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Show them you’re not just a fit for the role, but also for their team. We want to see your personality shine through!
✨Tip Number 3
Practice common interview questions with a friend or in front of a mirror. The more comfortable you are, the better you’ll come across. Remember, confidence is key!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Customer Support Coordinator - 7m maternity cover in Darwen
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Support Coordinator role. Highlight your relevant experience in customer service and showcase how your skills align with what we’re looking for.
Showcase Your Communication Skills: Since excellent communication is key for this role, use clear and concise language in your application. Don’t forget to demonstrate your friendly approach and problem-solving abilities through specific examples.
Highlight Your Organisational Skills: We love candidates who can juggle multiple priorities! In your application, mention any experiences where you successfully managed projects or tasks simultaneously, showing us that you can thrive in a fast-paced environment.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your enthusiasm and commitment to joining our dynamic team!
How to prepare for a job interview at Energy Assets Group Holdings
✨Know the Company Inside Out
Before your interview, take some time to research the company’s history, values, and recent projects. Understanding their commitment to inclusivity and innovation will help you align your answers with their culture.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service skills. Think about times when you resolved a difficult situation or went above and beyond for a customer—these stories will demonstrate your fit for the role.
✨Be Ready to Discuss Problem-Solving
Since the role involves handling customer escalations, be prepared to discuss how you approach problem-solving. Use the STAR method (Situation, Task, Action, Result) to structure your responses and show how you can drive positive outcomes.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, growth opportunities, or how they measure success in the Customer Support Coordinator role. This shows your genuine interest in the position and the company.
