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For Companies At a Glance
- Tasks: Be the first point of contact for customer support and help troubleshoot issues.
- Company: Join a leading utilities infrastructure business with a welcoming culture.
- Benefits: Enjoy a competitive salary, 30 days holiday, and a performance-based bonus.
- Why this job: Make a real impact while developing your career in a dynamic environment.
- Qualifications: Strong communication skills and a knack for problem-solving are essential.
- Other info: Great opportunities for growth in a diverse and friendly team.
The predicted salary is between 25077 - 30000 £ per year.
Our customer service advisors are responsible for providing a first point of contact for technical and administrative support to our engineers and other internal teams. A key responsibility of this role is to monitor and minimise manual commissioning of assets and to work towards communicated targets and KPI’s.
Working with us you will benefit from:
- Competitive compensation package – you’ll receive a competitive salary starting of £25,077, plus the opportunity to receive an annual performance based bonus.
- Work life balance – you’ll benefit from 30 days holiday, which increases each year to a maximum of 35 days.
- Critical injury scheme – we take safety at work very seriously and you’ll receive support and financial assistance in the event a serious injury occurred.
- Down to earth and welcoming culture – you’ll be part of a friendly, welcoming, and diverse team who are really looking forward to receiving the next intake of new starts.
- Future career opportunity – as we’re a large organisation covering end‑to‑end, meter‑to‑main solutions, there’s lots of opportunity to grow and progress your future utilities career further.
Key Responsibilities
- First point of contact to provide accurate and timely administrative support to internal and external customers.
- Liaise with customers and suppliers as appropriate to ensure full knowledge of issues and to provide solutions as well as first class customer service.
- Remotely programme the connection and setup files needed to take smart meter readings on behalf of various energy suppliers.
- Skilfully use systems to ensure that information is recorded accurately and with attention to detail.
- Troubleshoot communications issues with assets.
- Manage various reports on Microsoft Excel and Access, manage SLA’s on any outstanding appointments to obtain the correct outcome regularly using VLOOKUP functions.
- Investigate any errors internally with the system and the meter setups.
- Respond to suppliers/internal emails with various queries.
- Proactively look to improve efficiency and the customer journey.
- Build strong relationships with other internal teams in order to achieve mutual understanding, sharing of knowledge and discussions around continuous improvement.
What we’re looking for
- Ability to remain calm and in control of a demanding and varied workload in an often pressurised environment.
- Ability to prioritise own workload, and knowing when to appropriately escalate issues or questions.
- Attention to detail, and a pride in providing accurate and timely support.
- Strong problem solving and issue resolution ability.
- Good communication skills, both written and oral.
- First class customer service skills.
- Previous industry experience an advantage.
- Ability to work together as a team and collaboratively across the organisation.
- Ability to identify areas for improvement and raise as appropriate.
About us
Established in 2005, we’re a leading, nationwide, utilities infrastructure business, providing innovative metering and data services, future‑proofed network construction and ownership solutions, and low carbon service offerings. We partner with major energy suppliers and utility constructors to deliver our services to the UK's most prestigious brands and public sector institutions. We’re committed to inclusivity and welcome applicants from all walks of life who are legally eligible to work in the UK.
Customer Services Coordinator - Installations - 9 month fixed term contract in Darwen employer: Energy Assets Group Holdings
Contact Detail:
Energy Assets Group Holdings Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Coordinator - Installations - 9 month fixed term contract in Darwen
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Customer Services Coordinator gig!
✨Tip Number 2
Practice makes perfect! Before your interview, run through common questions and scenarios related to customer service and problem-solving. We want you to feel confident and ready to showcase your skills when it’s time to shine.
✨Tip Number 3
Show off your tech skills! Since this role involves using systems like Excel and Access, be prepared to discuss your experience with these tools. Maybe even bring examples of how you've used them to improve efficiency in past roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s get you on board!
We think you need these skills to ace Customer Services Coordinator - Installations - 9 month fixed term contract in Darwen
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Services Coordinator role. Highlight your relevant experience and skills that match the job description, especially your customer service and problem-solving abilities.
Showcase Your Attention to Detail: Since this role requires a keen eye for detail, include examples in your application where you've successfully managed tasks with precision. This could be anything from handling reports to troubleshooting issues.
Communicate Clearly: Good communication is key! Ensure your written application is clear and concise. Use straightforward language and avoid jargon unless it’s relevant to the role. We want to see your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Energy Assets Group Holdings
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Services Coordinator and the key responsibilities involved. Familiarise yourself with terms like 'manual commissioning', 'KPI’s', and 'SLA’s'. This will show that you're genuinely interested and prepared.
✨Showcase Your Problem-Solving Skills
Be ready to discuss specific examples where you've successfully resolved issues in a customer service setting. Think about times when you had to troubleshoot or improve processes, as this aligns perfectly with what they’re looking for.
✨Demonstrate Team Spirit
Since collaboration is key in this role, prepare to talk about your experience working in teams. Highlight how you’ve built relationships with colleagues and contributed to a positive work environment. They want to see that you can work well with others.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions. Inquire about their approach to customer service improvements or how they measure success in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
