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- Tasks: Help customers with queries and ensure a smooth experience.
- Company: Join Energy Assets, a trusted partner in the energy sector.
- Benefits: Supportive team culture, career growth, and skill development.
- Why this job: Make a real difference while building your career in a dynamic environment.
- Qualifications: Customer service experience is a plus; strong communication skills are essential.
- Other info: Be part of a collaborative team that values your ideas and contributions.
The predicted salary is between 500 - 1500 £ per month.
At Energy Assets, we don’t just deliver essential multi-utility and metering services - we build trusted partnerships that power communities and shape a more sustainable future. Our people are at the heart of everything we do, and we’re proud to create a workplace where Respect, Innovation, Empowerment, Teamwork and Integrity guide how we work every day.
We’re now looking for a Customer Service Advisor to join our growing team in Darwen. If you thrive on helping others, enjoy problem-solving, and want to be part of a business that values your contribution, this could be the perfect next step in your career.
Responsibilities- Acting as a key point of contact for customers, representing Energy Assets professionally and confidently
- Resolving customer queries efficiently via phone and email, ensuring a smooth and positive experience
- Managing complex or challenging situations with honesty, empathy, and sound judgement
- Logging and tracking enquiries accurately, giving customers a clear single point of contact
- Working closely with internal teams to ensure issues are escalated and resolved appropriately
- Using our systems to maintain high standards of accuracy, communication, and workflow
- Contributing ideas to improve efficiency, service quality, and the overall customer journey
- Supporting reporting and analysis to help the business make informed decisions
- Taking part in team meetings, training, and continuous improvement initiatives
- Experience in a customer service or customer-facing role (desirable, but not essential)
- A confident and friendly communication style, both written and verbal
- Strong problem-solving skills and a sense of ownership over your work
- Excellent attention to detail and pride in delivering high-quality service
- The ability to stay organised and calm in a fast-paced, high-volume environment
- A collaborative mindset and a positive, respectful approach to teamwork
- Be part of a respected, growing organisation in the energy and utilities sector
- Work in a supportive, inclusive team that values your ideas and development
- Gain exposure to a diverse customer base and industry-leading services
- Opportunities to grow your skills, knowledge, and career within the Group
- A workplace culture built on trust, collaboration, and continuous improvement
If you’re passionate about delivering outstanding service and want to build a rewarding career with a forward-thinking organisation, we’d love to hear from you.
Customer Service Advisor - 3 month fixed term contract in Darwen employer: Energy Assets Group Holdings
Contact Detail:
Energy Assets Group Holdings Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - 3 month fixed term contract in Darwen
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Energy Assets. Understand their values and how they operate. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about helping customers, make sure you can express yourself clearly and confidently. Try role-playing common customer scenarios with a friend to get comfortable with problem-solving on the spot.
✨Tip Number 3
Show off your teamwork spirit! During interviews, share examples of how you've worked well with others in the past. Energy Assets values collaboration, so highlighting your ability to work in a team will definitely catch their attention.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Customer Service Advisor - 3 month fixed term contract in Darwen
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you can contribute to our team.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. Refer to the job description and align your examples with what we’re looking for in a Customer Service Advisor.
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on communicating your ideas effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Energy Assets Group Holdings
✨Know the Company Inside Out
Before your interview, take some time to research Energy Assets. Understand their values like Respect, Innovation, and Teamwork. This will help you align your answers with what they stand for and show that you're genuinely interested in being part of their team.
✨Showcase Your Problem-Solving Skills
Since the role involves resolving customer queries, prepare examples from your past experiences where you've successfully tackled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your ability to stay calm under pressure.
✨Practice Your Communication Style
Energy Assets values a confident and friendly communication style. Practise speaking clearly and positively about your experiences. You might even want to do a mock interview with a friend to get comfortable with articulating your thoughts.
✨Prepare Questions to Ask
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful ones that show your interest in the role and the company, such as asking about team dynamics or opportunities for professional development. This demonstrates your eagerness to contribute and grow within the organisation.
