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- Tasks: Lead a team of Metering Engineers to ensure smooth operations and meet business demands.
- Company: Join Energise Energy Solutions, a forward-thinking company focused on sustainability.
- Benefits: Competitive salary, performance bonuses, electric car allowance, and generous holiday package.
- Other info: Opportunity for career growth and a positive work culture.
- Why this job: Make a real impact in a dynamic environment while developing your leadership skills.
- Qualifications: Management experience in utilities/meters, strong communication, and team leadership skills.
The predicted salary is between 38000 - 44000 £ per year.
Location: South Yorkshire
Department: Metering
Employment Type: Full-Time
Minimum Experience: Manager/Supervisor
Job Purpose: Reporting into the Senior Operations Manager, you will be responsible for managing the day-to-day operations for a team of Metering Engineers, ensuring all operations are carried out as smoothly as possible in line with business requirements/processes and to ensure demand is met.
Duties:
- Lead a team of Smart Metering Engineers to ensure commercial delivery of contracts, driving productivity and performance across a balanced scorecard.
- Deliver to agreed timescales, budget and work commitments to maximise productivity and quality of Install, coupled with analysing and measuring departmental performance to ensure business targets are achieved.
- Act as a role model for the team, ensuring the metering engineers are ambassadors for Energise Energy Solutions when dealing with customers.
- Responsible for creating a positive working environment by living and promoting the EES vision, values and behaviours and upholding Energise Energy Solutions green credentials.
- Conduct regular performance reviews, absence management reviews, investigations, and disciplinary hearings where appropriate to reduce lost time and improve wellbeing & performance.
- Maintain a close working relationship with your manager to review and improve the companies aims and objectives.
- Ensure all Health & Safety regulations and company targets are achieved, promoting a high level of Health and Safety throughout the business.
- Work closely with the compliance team to implement a positive change to our safety culture to safeguard customers, employees, contracts and the business.
- Provide on-going coaching, support, training, and development of the team as required to ensure identified training needs are met.
- Analyse and interpret data to make value and cost driven decisions to improve customer, stakeholder, employee, and commercial performance.
- Prepare and present weekly/monthly business reviews with team, clients, internal stakeholders, senior leadership team and subcontract companies to ensure contractual commitments are delivered.
- Client Management - Single point of contact for all contract specific installation, operational and contractual issues. Providing regular feedback through monthly business reviews to drive performance and maximise efficiency.
- Ensure that contracts operate profitably and to the required standards whilst continually looking for and implementing improvements and cost savings.
- Develop and maintain excellent client/customer relations, resolving field related customer complaints in a timely and effective manner, including root cause analysis to reduce frequency, improve customer experience and build the reputation of the business.
- Support recruitment plans aligned to the EES strategy and assist in the assessment and induction of new recruits to ensure they become effective members of the team.
- Labour availability/utilisation and resource management reviews.
Role Requirements:
- Previous experience in a management role, preferably within the utilities/metering sector.
- Personable and a strong communicator with the ability to form relationships with various stakeholders.
- Strong IT skills.
- Experience of leading & motivating teams, while supporting their growth and development.
- Ability to set and deliver against performance targets with previous experience in a target driven role.
- Experience of delivering excellent customer service.
- Ability to work well under pressure.
- Good attention to detail (analytical, methodological and tenacious).
- Comfortable working in a dynamic and constantly evolving environment.
- Able to travel when required.
- Able to provide OOH support on a rota 1 in 8 basis.
Package terms:
- Salary £38,000 to £44,000, depending on area, skill set and experience.
- Performance based bonus of up to £6000 per year (paid monthly).
- £650 a month towards an Octopus salary sacrifices electric car or car allowance of £5000 per year (provide own car) or the option of a company electric van.
- Company pension.
- 33 days holiday allowance (including bank holidays).
Operations Manager employer: Energise Energy Solutions
Contact Detail:
Energise Energy Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Operations Manager gig.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, make sure to highlight your experience in managing teams and driving performance. Use specific examples to demonstrate how you've made a positive impact in previous roles.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out to companies you admire, like Energise Energy Solutions, and express your interest in working with them. You never know when an opportunity might arise!
✨Tip Number 4
Keep it real during interviews! Be yourself and let your personality shine through. Employers want to see how you’ll fit into their team culture, so don’t be afraid to show your passion for the role and the industry.
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Manager role. Highlight your management experience, especially in the utilities or metering sector, and showcase how you've led teams to success. We want to see how you can drive productivity and performance!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention specific examples of how you've created positive working environments and improved team performance in previous roles. Let us know why you’re excited about joining StudySmarter!
Show Off Your Communication Skills: As an Operations Manager, strong communication is key. In your application, demonstrate your ability to form relationships with stakeholders and clients. Share examples of how you've effectively managed client relationships and resolved issues in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join the StudySmarter family!
How to prepare for a job interview at Energise Energy Solutions
✨Know Your Operations Inside Out
Before the interview, make sure you understand the key responsibilities of an Operations Manager in the metering sector. Familiarise yourself with the company's operations, values, and recent projects. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
Be prepared to discuss your experience in leading teams and driving performance. Think of specific examples where you've motivated your team or improved productivity. Highlight how you can create a positive working environment and support your team's growth, as this is crucial for the role.
✨Prepare for Performance Metrics Discussion
Since the role involves analysing and measuring departmental performance, be ready to talk about how you've used data to make decisions in the past. Bring examples of how you've set and achieved performance targets, and be prepared to discuss your approach to continuous improvement.
✨Demonstrate Strong Communication Skills
As an Operations Manager, you'll need to communicate effectively with various stakeholders. Practice articulating your thoughts clearly and confidently. Prepare to discuss how you've built relationships with clients and resolved issues, as well as how you plan to uphold the company's reputation while dealing with customers.