Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our Transport team as a Dispatch Officer, ensuring efficient dispatch of goods.
- Company: A leading construction company based in South Belfast, focused on customer satisfaction.
- Benefits: Enjoy a salary around £25k, life insurance, healthcare cash scheme, and pension.
- Why this job: Be part of a dynamic team, improve service delivery, and make a real impact.
- Qualifications: Previous dispatch/logistics experience or strong admin skills; proficiency in MS Office required.
- Other info: A valid driving licence is necessary; we value proactive individuals eager to learn.
The predicted salary is between 20000 - 30000 £ per year.
Based in South Belfast, our client operates in the construction sector and is currently seeking a Dispatch Officer to join their Transport team. This is a customer focussed role – the successful Dispatch Officer will liaise with customers, transport, sales and operations personnel to ensure efficient dispatch of goods to customers.
Responsibilities:
- Carry out all despatch duties in an efficient and effective manner.
- Ensure correct business procedures are strictly adhered to.
- Deal with customers in a helpful and courteous manner whilst maintaining high levels of professionalism at all times.
- Schedule deliveries to maximise efficiency of loads.
- Review allocation of loads to ensure planned as per customer schedule.
- Coordinating customer deliveries with the relevant customer and Internal Sales.
- Keep the dispatch office tidy and secure.
- Record and pass on customer sales enquiries to the appropriate department.
- Record customers complaints and pass on to relevant manager to deal with effectively.
- Be proactive in seeking service improvement opportunities.
Criteria:
- Previous dispatch / logistics experience OR strong administrative experience with a willingness to learn.
- Proficient in MS Office with a good working knowledge of MS Excel and Word.
- Valid driving licence.
Salary on offer is in the region of £25k depending upon experience. The role comes with an excellent benefits package including life insurance, healthcare cash scheme and pension.
Dispatch Officer employer: Energis Recruitment Ltd
Contact Detail:
Energis Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dispatch Officer
✨Tip Number 1
Familiarise yourself with the construction sector and logistics operations. Understanding the specific challenges and processes in this field will help you stand out during interviews and demonstrate your commitment to the role.
✨Tip Number 2
Brush up on your customer service skills. Since this role involves liaising with customers, showcasing your ability to handle inquiries and complaints professionally can make a significant difference in your application.
✨Tip Number 3
Get comfortable with MS Office, especially Excel and Word. Being proficient in these tools is crucial for managing dispatch records and communicating effectively within the team.
✨Tip Number 4
Network with professionals in the logistics and dispatch field. Engaging with industry contacts can provide insights into the role and may even lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace Dispatch Officer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and criteria for the Dispatch Officer position. Tailor your application to highlight relevant experience in dispatch or logistics, as well as any strong administrative skills.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous dispatch or logistics experience you have. If you lack direct experience, focus on your administrative skills and willingness to learn, showcasing how they relate to the role.
Showcase Customer Service Skills: Since this role is customer-focused, make sure to include examples of how you've dealt with customers in a professional and courteous manner. Highlight any experiences where you improved service or handled complaints effectively.
Proofread Your Application: Before submitting your application, thoroughly proofread your CV and cover letter. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Energis Recruitment Ltd
✨Know the Company
Before your interview, take some time to research the company. Understand their values, mission, and recent projects in the construction sector. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Demonstrate Customer Focus
Since this role is customer-focused, be prepared to discuss how you've handled customer interactions in the past. Share specific examples where you maintained professionalism and resolved issues effectively.
✨Highlight Relevant Experience
Whether you have dispatch/logistics experience or strong administrative skills, make sure to highlight these during the interview. Discuss any relevant software you've used, especially MS Office, and how it relates to the role.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, delivery scheduling processes, or opportunities for service improvement. This shows your enthusiasm and willingness to engage.
