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For Companies At a Glance
- Tasks: Lead a team to deliver top-notch aftersales service and manage customer relationships.
- Company: Join a dynamic engineering firm in South Down, focused on innovation and customer satisfaction.
- Benefits: Enjoy a competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Be part of a supportive culture that values improvement and teamwork while making a real impact.
- Qualifications: Experience in aftersales or warranty roles, strong IT skills, and excellent communication abilities required.
- Other info: Salary is negotiable based on your experience; we value your unique contributions!
The predicted salary is between 36000 - 60000 £ per year.
Job Description
Energis is recruiting for an Aftersales Manager for our growing engineering client based in South Down.
You will oversee a small team and be responsible for providing a responsive, efficient and cost effective after sales service to customers,
which exceeds their expectations.
Responsibilities:
· Identify, assess and approve repair subcontractors, establish SLAs and terms, and coordinate response activity as required.
· Undertake customer relationship management activity, source feedback on quality of product and the service from the organisation
· Create SLAs for dealers.
· Maintain updated customer pricing booklet to ensure speedy and accurate quotations for repair.
· Liaise with customers on breakdowns and spare part requirements to include creating recommended spare parts lists for dealers.
· Undertake Monthly Warranty Analysis and report on results
· Analyse warranty claims and initiate investigation into each warranty claim to identify recurrent quality / engineering / supplier issues and report Monthly to Senior Management Team on findings.
· Identify, communicate and implement opportunities for continuous improvement and measure their effectiveness.
· Report non-conformances to Quality Manager to facilitate investigation, and contribute to the improvement of product quality.
· Follow up on supplier issues and arrange charge backs.
· Set departmental goals and monitor progress toward them on a weekly, monthly and annual basis.
· Manage attendance within the team.
· Plan training for team members, in conjunction with the business requirements.
· Induct, coach and develop team members, provide feedback on performance.
· Undertake one-to-ones to review performance & plan objectives with Team Members
Criteria:
· Prior experience in an aftersales / warranty role
· A passion for delivering excellent customer service
· IT Skills – proficient in the use of Microsoft Office applications
· Excellent organisational abilities, with a keen eye for detail and the ability to manage multiple tasks.
· Ability to work well within a team environment.
· Strong verbal and written communication skills
Salary is negotiable depending upon experience.
Aftersales Manager employer: Energis Recruitment Ltd
Contact Detail:
Energis Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Manager
✨Tip Number 1
Familiarise yourself with the latest trends in aftersales management and customer relationship management. This knowledge will not only help you during interviews but also demonstrate your commitment to staying updated in the field.
✨Tip Number 2
Network with professionals in the engineering and aftersales sectors. Attend industry events or join relevant online forums to connect with others who can provide insights or even refer you to opportunities at companies like ours.
✨Tip Number 3
Prepare specific examples from your past experience that showcase your ability to manage teams, handle warranty claims, and improve service processes. Being able to discuss these in detail will set you apart during the interview.
✨Tip Number 4
Research our company culture and values at StudySmarter. Understanding what we stand for will help you align your answers with our expectations and show that you're a great fit for the team.
We think you need these skills to ace Aftersales Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in aftersales or warranty roles. Emphasise your organisational skills and any previous team management experience, as these are crucial for the Aftersales Manager position.
Craft a Compelling Cover Letter: In your cover letter, address how your skills align with the responsibilities listed in the job description. Mention specific examples of how you've improved customer service or managed teams effectively in past roles.
Showcase IT Proficiency: Since the role requires proficiency in Microsoft Office applications, consider including specific examples of how you've used these tools to enhance efficiency or manage data in previous positions.
Highlight Continuous Improvement Initiatives: Discuss any past experiences where you identified opportunities for improvement in processes or services. This will demonstrate your proactive approach and ability to contribute to the company's goals.
How to prepare for a job interview at Energis Recruitment Ltd
✨Showcase Your Aftersales Experience
Make sure to highlight your previous experience in aftersales or warranty roles. Be prepared to discuss specific examples of how you've successfully managed customer relationships and resolved issues, as this will demonstrate your capability for the role.
✨Demonstrate Organisational Skills
Given the importance of organisation in this role, be ready to share how you manage multiple tasks effectively. Discuss any tools or methods you use to stay organised, as well as examples of how you've prioritised tasks in a busy environment.
✨Prepare for Team Management Questions
As you'll be overseeing a small team, expect questions about your leadership style and how you develop team members. Think of examples where you've coached or provided feedback to team members, and be ready to discuss how you handle performance reviews.
✨Understand Continuous Improvement
Familiarise yourself with concepts of continuous improvement and be prepared to discuss how you've implemented changes in past roles. Share specific instances where you've identified opportunities for improvement and the impact those changes had on service quality.
