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- Tasks: Build and maintain strong customer relationships while providing exceptional aftersales support.
- Company: Join a successful local manufacturing business that values and invests in its staff.
- Benefits: Enjoy competitive salary up to £30k and opportunities for professional growth.
- Why this job: Be part of a supportive team, solve real problems, and enhance customer satisfaction.
- Qualifications: Experience in customer service and proficiency in Microsoft Office required; technical background preferred.
- Other info: Opportunity to work cross-departmentally and coordinate with production teams.
The predicted salary is between 18000 - 42000 £ per year.
The key responsibility of this role will be to build and maintain strong, long-lasting customer relationships; responding promptly to customer enquiries relating to service, repairs and spare parts. You will play a crucial role in providing exceptional aftersales support to clients, ensuring customer satisfaction and retention. This is a great opportunity to join a successful local manufacturing business who believe in investing in their staff.
Responsibilities:
- Enter parts and warranty sales orders onto the computerised sales order processing system
- Work cross-departmentally to solve solutions to common problems for customers and dealers
- Process orders through to despatch and invoicing to include booking transport
- Issue job instructions to field engineers and follow through to ensure work is completed
- Coordinate the manufacture of replacement parts for older version products with the Production Team, and liaise with customer on lead times, despatch, and delivery times
Criteria:
- Prior experience in a customer facing role with experience of a computerised Sales Order Processing System
- IT Skills – proficient in the use of Microsoft Office applications
- Excellent organisational abilities, with a keen eye for detail and the ability to manage multiple tasks
- Ability to work well within a team environment
- Strong verbal and written communication skills
- Technical experience is highly desirable eg working with parts or in an engineering setting
Salary is up to £30k depending upon experience.
Aftersales Advisor employer: Energis Recruitment Ltd
Contact Detail:
Energis Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Advisor
✨Tip Number 1
Familiarise yourself with the company's products and services. Understanding the technical aspects of the parts and repairs will not only boost your confidence but also help you engage more effectively with customers.
✨Tip Number 2
Brush up on your customer service skills. Since this role heavily relies on building strong relationships, practice active listening and empathy to ensure you can address customer concerns promptly and effectively.
✨Tip Number 3
Network with current or former employees if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
✨Tip Number 4
Prepare for scenario-based questions that may arise during the interview. Think about past experiences where you've successfully resolved customer issues or worked collaboratively with a team to find solutions.
We think you need these skills to ace Aftersales Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any familiarity with sales order processing systems. Use specific examples that demonstrate your organisational skills and attention to detail.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Aftersales Advisor role. Mention how your previous experiences align with the responsibilities listed in the job description, particularly your ability to build strong customer relationships.
Showcase Technical Skills: If you have technical experience, especially related to parts or engineering, be sure to include this in your application. Highlight any relevant IT skills, particularly your proficiency with Microsoft Office applications.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Energis Recruitment Ltd
✨Showcase Your Customer Service Skills
Since the role of an Aftersales Advisor revolves around building strong customer relationships, be prepared to share specific examples from your past experiences where you successfully resolved customer issues or enhanced their satisfaction.
✨Demonstrate Technical Knowledge
If you have technical experience, especially in working with parts or in an engineering setting, make sure to highlight this during the interview. Discuss any relevant projects or tasks that showcase your understanding of the products and services.
✨Familiarise Yourself with Sales Order Processing Systems
As the job requires using a computerised sales order processing system, it’s beneficial to mention any previous experience you have with similar systems. If you’re not familiar, do some research on common systems used in the industry to show your willingness to learn.
✨Prepare for Teamwork Questions
This position requires collaboration across departments, so expect questions about teamwork. Think of instances where you worked effectively within a team to solve problems or achieve goals, and be ready to discuss your role in those situations.
