At a Glance
- Tasks: Be the go-to person for customer queries, ensuring top-notch service every day.
- Company: Energia is a leading energy provider in Northern Ireland, committed to customer satisfaction.
- Benefits: Enjoy hybrid working, competitive salary, bonuses, and a range of wellness perks.
- Other info: Opportunities available in both Residential and Commercial teams across various locations.
- Why this job: Join a supportive team and make a real impact in customer experience while growing your career.
- Qualifications: 6 months of customer service experience and strong communication skills are essential.
The predicted salary is between 30000 - 45000 £ per year.
Energia Omagh, Northern Ireland, United Kingdom
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Energia Omagh, Northern Ireland, United Kingdom
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Contract Permanent - Full Time Working Hours 37 hours Monday to Friday Hybrid Working 3 days working from the office and 2 days working from home About the role Power NI and Energia, part of Energia Group, have an exciting opportunity for Customer Engagement Specialists in our Commercial and Residential teams based in Belfast, Antrim or Omagh. You will be the first point of contact for all queries from our Residential and Commercial customers, responding to and delivering a customer experience that is second to none. Working alongside some of the industrys best customer service advisors, you will contribute towards achieving business performance targets ensuring the Power NI and Energia brands continue to grow. The ideal candidates will be empathetic, caring, highly motivated, disciplined, and reliable with a focus on providing an amazing customer experience driven through natural conversations to achieve high customer satisfaction. For this role we are seeking enthusiastic customer-focused people who enjoy working within a team environment. The ideal candidate will have the ability to work as part of a hybrid working team, be highly motivated with a focus on providing excellent customer service. Opportunities in the Power NI Residential Team are available in Antrim and Omagh and roles with the Energia Commercial Team will be based in Belfast or Omagh. About you 6 months customer service experience in a fast paced, target-driven environment. Excellent numerical, spoken, and written communication skills with the ability to listen effectively. Strong IT Skills with a good working knowledge of MS Office. A suitable, dedicated place to work at home (private and you won\'t get interrupted), with natural light, desk, chair, and an excellent broadband connection. What We Offer Competitive salary + up to a 10% annual bonus Annual Cost of Living Review 23-25 days Holiday Allowance + 11 stats and opportunity to buy more Career Progression and Development - Almost 100% of our promotions are from within the organisation Internal L&D courses, mentoring, external networking and year-round learning Enhanced Maternity and Paternity Pay Family Friendly Policies Health Care Sick Pay Award Winning Wellbeing Programme Wellbeing Fund - to be used towards anything that energises you from Gym equipment or membership to Reflexology Free Counselling Service Health Checks Sports Club Social Club Laya Virtual Gym Membership Free Flu Jab Cycle to Work Scheme Free Parking Life Assurance Volunteering days and more Does energy move you? If so, see how you can be a part of the energy transition. All applications should be submitted online. Once the vacancy has closed, we will review all submissions and will be in touch with the next step in the process. Best of luck! Skills: Customer Service Customer Care Administrator Call Center MS Office Benefits: Performance Bonus Pension Fund Parking Paid Holidays Medical Aid / Health Care Laptop
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#J-18808-LjbffrCustomer Engagement Specialist in Omagh employer: Energia
Energia is an exceptional employer, offering a vibrant work culture that prioritises employee wellbeing and development. With a competitive salary, generous holiday allowance, and a strong focus on career progression, employees are encouraged to grow within the organisation. The hybrid working model allows for flexibility, while the comprehensive benefits package, including health care and wellness programmes, ensures that staff feel valued and supported in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Engagement Specialist in Omagh
✨Tip Number 1
Familiarise yourself with Energia's values and customer service philosophy. Understanding their approach to customer engagement will help you align your responses during interviews and demonstrate that you're a good fit for their team.
✨Tip Number 2
Prepare examples from your previous customer service experience that showcase your ability to handle challenging situations. Highlighting your problem-solving skills and empathy will resonate well with the hiring team.
✨Tip Number 3
Practice your communication skills, especially in a conversational format. Since the role emphasises natural conversations, being able to articulate your thoughts clearly and engagingly will set you apart from other candidates.
✨Tip Number 4
Research common customer service scenarios relevant to the energy sector. Being knowledgeable about industry-specific challenges can give you an edge in discussions and show your commitment to the role.
We think you need these skills to ace Customer Engagement Specialist in Omagh
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant customer service experience, especially in fast-paced environments. Emphasise skills like communication, empathy, and teamwork, as these are crucial for the Customer Engagement Specialist role.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for customer service and your understanding of the company's values. Mention specific examples from your past experiences that demonstrate your ability to provide excellent customer care.
Highlight IT Skills:Since strong IT skills are essential for this role, ensure you mention your proficiency with MS Office and any other relevant software. Provide examples of how you've used these tools to enhance customer interactions or improve processes.
Prepare for Online Submission:Before submitting your application, double-check that all documents are complete and formatted correctly. Ensure your online application is filled out accurately, as attention to detail is key in customer service roles.
How to prepare for a job interview at Energia
✨Show Your Customer Service Skills
Make sure to highlight your previous customer service experience during the interview. Share specific examples of how you've handled challenging situations and provided excellent service, as this role is all about delivering a top-notch customer experience.
✨Demonstrate Empathy and Communication
Since the ideal candidate should be empathetic and caring, practice conveying these traits in your responses. Use active listening techniques and ensure you articulate your thoughts clearly, showcasing your strong communication skills.
✨Prepare for Hybrid Working Questions
As this role involves hybrid working, be ready to discuss your home office setup and how you manage your time effectively. Highlight your ability to work independently while still being a team player.
✨Research Energia and Power NI
Familiarise yourself with Energia and Power NI's values, mission, and recent developments. This knowledge will not only help you answer questions more effectively but also demonstrate your genuine interest in the company and its goals.
