At a Glance
- Tasks: Lead and shape customer service delivery for residential clients across various channels.
- Company: Energia Group, a leading energy company focused on decarbonising Ireland's energy system.
- Benefits: Enjoy an annual bonus, wellbeing programme, flexible hybrid work, and generous holiday package.
- Other info: Join a supportive team with excellent learning and development opportunities.
- Why this job: Make a real impact in the renewable energy sector while growing your career.
- Qualifications: Experience in customer service management and strong leadership skills.
The predicted salary is between 50000 - 60000 £ per year.
What it's like to work at Energia Group
We're proud that 87% of our employees would recommend us as a great place to work. It's more than just a job - it's a place where people genuinely enjoy belonging to a committed and supportive team. Our values - Trustworthy, Dynamic, Resourceful, and Community-Focused - aren't just words; they guide how we work every day. We're dedicated to helping you learn, grow and develop, offering learning opportunities, mentoring, and professional support to help you reach your goals.
You’ll also enjoy some great benefits, like:
- An annual bonus of up to 10%
- Our award-winning wellbeing programme
- A Wellbeing Fund you can spend on whatever recharges you
- Free counselling service
- Initiatives to reward long service
- Free health checks
- Annual flu jab
- Free on-site parking
- Life assurance
- A generous holiday package with the option to add more days
- Health cash plans
- Fun sports and social clubs
We also get the balance right with a hybrid work model, so you can stay connected while still having flexibility.
The Role
The Residential CX Manager is an exciting senior leadership opportunity leading a significant number of Contact Centre teams, with a view to shaping and influencing service delivery to residential customers across a variety of customer contact channels. While the role is aimed primarily at managing the Energia brand, the successful applicant will need to work collaboratively with the Power NI CX Manager in order to deliver aligned objectives and visions. The role will be accountable for day-to-day contact centre operations, ensuring service delivery meets all necessary operational, customer and regulatory expectations. You will collaborate closely with Billing, PAR, Customer Relations, and Sales.
You are advised to submit your application as soon as possible as we reserve the right to close posts at any time, once we have received sufficient applications. We also reserve the right to enhance criteria to facilitate shortlisting. Full details can be found in the job specification located at the bottom of this page.
NB: If you are successful in this role you will be required to carry out a Basic Access NI check. A criminal record will not necessarily be a bar to obtaining a position. Our Access NI Statement Policy and Recruitment of Ex-Offenders Policy will be provided upon request to HR.
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The Company
Energia Group is a leading energy company dedicated to playing a key role in decarbonising Ireland's energy system. Operating through three key business units - Renewables, Flexible Generation and Customer Solutions (Energia in ROI and Power NI in NI) - we provide advanced energy solutions and technologies through these two brands. Join us if you're passionate about turning ambition into impact, channelling your energy to create a positive difference in Ireland's renewable energy future.
Does Energy Move You? If so, see how you can be a part of the energy transition.
Residential Customer Experience Manager TLNT1_NI employer: Energia Group
Energia Group is an exceptional employer, where 87% of our employees recommend us as a great place to work. We foster a supportive and dynamic work culture that prioritises employee growth through mentoring and professional development opportunities, alongside a comprehensive benefits package including an annual bonus, wellbeing initiatives, and a flexible hybrid work model. Join us in making a meaningful impact on Ireland's renewable energy future while enjoying a fulfilling career with a committed team.
