What it’s like to work at Energia Group
We’re proud that 87% of our employees would recommend us as a great place to work. It’s more than just a job-it’s a place where people genuinely enjoy belonging to a committed and supportive team.
Our values-Trustworthy, Dynamic, Resourceful, and Community-Focused-aren’t just words, they guide how we work every day.
We’re dedicated to helping you learn, grow and develop, offering learning opportunities, mentoring, and professional support to help you reach your goals.
You’ll also enjoy some great benefits, like an annual bonus of up to 10%, our award-winning wellbeing programme, a 'Wellbeing Fund' you can spend on whatever recharges you, free counselling service, initiatives to reward long service, free health checks, annual flu jab, free on-site parking, life assurance, plus a generous holiday package with the option to add more days, health cash plans, and fun sports and social clubs.
We also get the balance right with a hybrid work model, so you can stay connected while still having flexibility.
The Role
We are currently recruiting Payment and Account Resolutions Specialists. You'll work within a high-performing team to support domestic customers who are experiencing difficulties paying their energy bills. You'll negotiate tailored repayment options, provide energy advice, and deliver empathetic, solution-focused support.
What you'll need
- Experience managing difficult conversations in a fast-paced, target-driven environment.
- Strong resilience, empathy, and adaptability.
- Excellent numerical, spoken, and written communication skills with the ability to listen effectively.
- Highly effective negotiation skills.
- Good IT skills with experience using Microsoft Office Applications.
If you are enthusiastic about this role but don’t meet every single requirement, we still encourage you to apply. Your past experiences might be the perfect match for this or other positions, making you the unique talent we’re looking for.
NB; You are advised to submit your application as soon as possible as we reserve the right to close posts at any time, once we have received sufficient applications.
We also reserve the right to enhance criteria to facilitate shortlisting.
Full details can be found in the job specification located at the bottom of this page.
NB: IPhone users should download job specification using Safari.
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Payment And Account Resolutions Specialist employer: Energia Group
Energia Group is an exceptional employer located in Belfast, offering a dynamic work environment that champions sustainability and employee development. With a strong commitment to decarbonising Ireland's energy system, employees benefit from a hybrid working policy, extensive learning opportunities, and a culture that values diversity and community engagement. Join us to be part of a meaningful journey towards a renewable future while enjoying a supportive workplace that prioritises your growth and well-being.
